After a year of research we decided to visit Lithia one more time to see if they had we wanted. A…read moreyoung man, Xavier (X), came out after a few minutes to introduce himself. Then he listened to us and took us around the Mavericks that met our wishes. He was NOT a car salesman he was low key and very knowledgeable on these trucks. Not pushy or aggressive at all, we were surprised. After driving one, we decided to talk. He asked us what we were hoping for then, we worked from there. We were trading in my car so we wanted a fair deal, plus the employee pricing discount! After a few visits to his boss we had a deal, we think a great deal. Down payment and monthly payments right where we wanted. The credit visit while a little longer due to all the paperwork but was also stress free. Christinna was very easy to work with and sure knows her car purchase laws and paperwork! She made it very easy and quick. We haven't purchased a car in over 15 years and were expecting pushy sales people, stressful dealings and it was no of that! It was a great purchase through the whole transaction. We drove away smiling! Note: We had 2 follow-up visits and Xavier met us right out front and walked us to each appointment. He's truly a great employee for Lithia!

My girlfriends car has been in the shop for 2 and a half months now. To be fair, part of that was…read morecoming up with the 4000 dollar service charge. The communication with the service department is ridiculous. My girlfriend has left many messages with no call back, I call and I get a call back about 25 percent of the time. We had no idea a part was on back order, then when they fixed flex plate issue, a new charge was added for a timing issue, that was not present before going in. Another 1300 dollars lithia wanted for this issue. Now I went in very hot and the service manager, that doesnt seem to be well reviewed on here, said the would comp the charges but there will be no warranty. Id be willing to bet they misdiagnosed the initial problem and tried to charge us for their screw up. This place is so shady and full liars. As far as the no warranty goes, that is perfectly fine because there will be no more business done with lithia on my end, and I will tell as many people as possible about this experience. Ps. Dear service manager dont bother with your back handed reply, stating that you take feed back seriously, then adding your snide rebuttal to my review. It falls on deaf ears, and from all the other reviews I have read, would be better spent on fixing the poor reputation of the service department. We would just like our car fixed finally.

My family has purchased 5 vehicles from this lot. I will continue to come to this lot because of…read morethe friendly no pressure service and has always treated us fairly and we have been very happy with the vehicles we have purchased. Thank Paul Mason and Eric Pickle.

Definitely a great place to buy a car! Got one for a good price and the process was super simple…read moreand easy. Everyone was so nice and friendly and it made for a great experience!

Great service Jeff is the man The tech did a video about the…read moretruck to update It's condition and recommended future services and they where fast Thanks all

Horrible service and more horrible products. Multiple CEL on…read morea less than 2 yr old vehicle. Service acted offended their vehicles are so horrible. Traded vehicles and never again

Had a quick and easy experience for my first time purchasing through Roseburg Honda. Maddie, my…read moresalesperson, was actually in her first sale and handled it like a pro, going the extra mile to find a vehicle I actually wanted instead of pushing me to settle. Would not hesitate to deal with her or Roseburg Honda again

Took in my car for a new transmission. Dropped it off and left the state for a few weeks. When I…read morereturned, the car was ready and clean! Ken H in service is the go to guy. Honest and GREAT communication. Highly recommend!

Brian Newell is amazing. Whether troubleshooting a new ride and features or getting out of the old…read moreand into the new, you can find your solution with him.

Most unhelpful Toyota dealership. Took my rental car in and…read morethey took one look at the tire and sent me away. I was the only one in the place, and of 10 people working. they all ran around like ants, not answering any of my question. Not to mention when I first walked in they were already apologizing to the one other person who didn't work there. The manager was the first one to ask me if I had been helped and then there was half a dozen people asking what I needed immediately after. Told them I had a flat they told me to pull it around which I did, mentioned I had a flat they said I'll put some air in it. Had to specifically ask them to look at my tire because it had dropped 10 psi in the last hour. Took one look said it looked fine and grabbed an air compressor and came back. Had to insist he look at it again which he found a screw And it was irreparable. They didn't have a tire for a 2026 Toyota Camry in stock. At a Toyota dealership. Said theres a tire shop right down the road that might be able to repair it and turned away before putting air in the flat tire. Had to ask them to top off the air before leaving and then had to wait 5 minutes for them to come back to ask them which tire shop they were talking about. Gave me the name and turned away while I was trying to ask what to do as it was a Toyota rental. responded with idk call the one you rented it from (I had just been on the phone with them and they told me to bring it there for repair). Terrible service.

Worked with Blaise. Best car buying experience I've ever had. He made it fun and got me into…read more 2023 Chevy Colorado. He asked the right questions, gave me pros and cons and never tried to over extend me! Thank You Blaise!!

We took our Lexus here because we had an extended warranty through Lexus and since there isn't a…read moreLexus dealer locally we thought that a Toyota dealer would be happy to provide us good service since they are both part of the Toyota family. Boy, was that a mistake! First of all, they gave my wife a hassle over the extended warranty. Then, they diagnosed the problem, charged a substantial (and heretofore, undisclosed) diagnostic fee and stated that it wasn't covered under the extended warranty (which was true). We then took the car to Big O Tire without disclosing anything about Clint Newell's diagnosis and they diagnosed it for free and gave us a much better price on the service! Suffice to say, we will never be going back to Clint Newell. It is now time that we are considering trading in our vehicle and we will be making the trek to either Eugene, Grants Pass or Medford and definitely bypassing Clint Newell and I would suggest that you do the same!

I hate buying used vehicles at car lots most of the time the sales person is either a moron or a…read moreknow it all but when we stopped here I was surprised. My wife saw a car she liked there so I stopped we got out and looking at the car when the salesman came out, the guy was pleasant didn't try to push or point out a lot of stupid crap and when I pointed out a couple things he said they would fix them so we took it for a test drive and really like it so I thought here's where the BS dance starts. I couldn't believe how everything went smooth no BS at all, I cannot believe it. The thing that surprised me most was how they fixed everything I was concerned with not only that but I hadn't noticed the drivers side rear tire was bald I hadn't noticed it when I looked at the tires I only looked at the front and assumed the back were as good so two days after I brought the car home I took it back in and showed them the tire they said no problem and replaced the two rear tires. Great place to buy a car or truck

Jeremy was awesome, was straight forward and got me in and out in no time. took two trips over 250…read moremiles and had no issues.