We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

Had an appointment scheduled for a 12-3 arrival time to get a quote. Was told I'd receive a call…read more30-45 minutes before arrival. 2:30 hit, still no word. 2:40, got a text that said I was next and he'd be texting me shortly. I responded that I needed him here by 3, that was the window. Someone from the office called and said he wouldn't be here by 3, did I want to keep the appointment. I said no. She asked if I wanted to reschedule and when I said no, she hung up on me. Update: They read the review, and now they won't stop freaking calling me begging me to reschedule. Had to block them on my phone.

I'm unsure why carbon plumbing has such a high rating. They told me the soonest they could unclog…read moremy toilet was in 5 days. That's not very responsive when it's your main toilet. It seems that the moto of Tarvin Plumbing should be "If you want quick service, go elsewhere."

Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

One of the best Plumbers around, I have used him for corporate and residential...no fuss no muss…read morewith this company.

Robert is a good man...he is fair, and he works without doing SO MUCH talking. He has replaced a…read morewater heater, a sump pump, and a sewer pump. He came every time we called, even when the problem was small! Great work ethic and a Christian to boot! Give him your business, and you will be fixed up, treated fairly, and not overcharged! Used him for several years now.

Dale B., our tech did a great job explaining things and getting the system working great…read more Highly recommend.

I rarely leave negative reviews and I hate doing it unless it's warranted but the lack of quality…read moreproduct and service with this company leaves me no choice but to share with others what they're potentially in for if they make the same mistake. We bought an $18,000 A/C unit from them 3 years ago and in the past 5 months, the boards have blown twice. The first time this happened, a tech came out, diagnosed the issue and had it fixed in 48 hours. Last week it blew again allegedly for a different reason and the "parts were ordered". So my elderly parents did Labor Day weekend in 90 degree temperatures inside. Having to sleep in 90 degree air after an $18,000 purchase is ridiculous. No one should be treated this way. It's been a week and all we hear when calling is "the parts have been ordered". Last time it took 48 hours to fix it, now it's been a week and do you know what ETA they gave us on parts being in? It'll be 3 more weeks before parts are likely to be in. Additionally, when the manager we spoke to learned about the situation, his first reply was that he didn't have A/C as a kid... not sure how that's relevant but I can take a guess as to what the intention was behind the remark and that's extremely unprofessional. Guests are coming to stay for several days and they'll have nothing to offer those guests but a stuffy room. This really is the bottom of the barrel service. To our knowledge, the techs that have come out are good at what they do, professional etc, but there's always an upsell and the product quality and management is an embarrassment. I will be recommending Arlinghaus heating and cooling from now on and the next unit will be from them.

Everything went quite well. The communication was smooth and the overall service met my…read moreexpectations. There were a few tiny hiccups along the way, but they were handled quickly and professionally. I really appreciate the attention to detail and would feel comfortable using the service again.

Joys of home owning. Had RBS come out for plumbing this time. Not sure why my first review was not…read morerecommended for the electrical work I had done. My main valve into the house was badly corroded. Rob put in a new valve and a PRV. Work done quickly and very reasonable. Once again I can't say enough good things and highly recommend !!

After interviewing four other plumber companies, I chose TJ's Plumbing to replace the main…read morewaterline to my home. The owner came to my home examined the job, told me what was wrong and explained the process. He told me what materials he would be using and a timeline to complete the project. His quote was not the cheapest and far from the most expensive. On the work day he showed up on time. Mapped out the project and started. Since his crew is experienced they quickly dug the trench and replaced the line in a matter of hours, (not days that some others estimated). Tj who is a very experienced plumber did all of the connections himself and double checked everything. Then they poured a bed of sand around the line to protect it from rocks and stones. Next they carefully filled it in about 6 inches at a time compacting it so the ground wouldn't sink later. Here's why I chose TJ's Plumbing ... 1. Reasonable FLAT RATE price 2. Proper materials used. 3. Experienced plumbers did the work 4. Owner oversaw the entire project 5. Work done in a timely manner 6. Professional workmanship 7. Cleanup done after completed.

From the owner: As your trusted plumber in Erlanger, KY, TJ's Plumbing Installation and Repair takes pride in being…read morea locally owned and operated business that prioritizes attention to detail and exceptional customer service. From water heater installations to drain cleaning services, bathroom remodels, and more, we are dedicated to providing top-notch plumbing solutions for your residential or commercial needs. With expertise in hot water heaters, water lines, toilet replacements, and a range of other services, we are your go-to plumbing experts in Erlanger, KY. Contact us today!

I called Apollo at 8am and Jesse was at my house by 8:30am. 30 minutes later Josh arrived. Josh…read moreunclogged my basement pipe and Jesse built a large utility tub, hooked it up, took out a 50 gallon gas hot water heater, installed another one and took out a dish washer and put in a new one. All in one day and we were 1st time customers. We will definitely be using Apollo Home for our needs. Highly recommend.

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Called Rotorooter on Tuesday morning and got the repair on Tuesday afternoon. Zach Wilkins was…read moreincredibly helpful, kind, and professional. We had a gutter issue on the exterior of the house and he, for the most part, fixed our problem. Although he was not allowed on the roof, company policy, he told me what I needed to do to further fix the issue. Would call again if I needed help with this kind of issue.

I had a tech scheduled to be out here between 11-3 today and was told I would receive a text 30…read moreminutes before they arrived. At 2:45 I hadn't heard anything and called. I was told that they wouldn't be out today and I could reschedule. No initial contact from Roto-Rooter. Poor customer service and poor work ethic. Never even calling them again.

They installed a new water heater and fixed a leaking pipe in the craw space. Friendly, keep me…read moreinformed of what was happening . fast service and fair pricing. I highly recommend them for your plumbing needs.

Rude girl on the phone who normally only communicates by text. Her name is Olivia…read more The plumber did not finish the work that he was paid to do. I'd never recommend them to anyone

Before approving True Flow Service to complete a tub/shower removal and water mitigation at my…read morehome, the communication was clear and consistent. I chose True Flow specifically because they are a small, local business, and despite their higher pricing, I wanted to support a local company. Unfortunately, I began regretting that decision on day one. On the scheduled start date, no one contacted me by 10a.m., so I called and spoke with Kadin. He informed me that the team was gathering materials and would be on their way. By 11a.m., no one had arrived. When I called back, I was then told the crew had accidentally cut a line on a different job the day before and that my appointment would need to be rescheduled. This was unacceptable - not only because the day was already halfway over, but because no one communicated anything to me. Kadin then assured me the owner, Kelley, would personally come out that day to complete the demo and that the overall job would take two days. Kelley did arrive, but ran into an issue with my tub being concreted in and was unable to complete the demo. He stated he would send two workers the following day to finish the job. I understood and appreciated the update, but things only went downhill from there. The next day, again, there was no call, no show until I reached out at 10:30 a.m. I was told - once again - that they were gathering materials and would arrive shortly. Kadin and the "master plumber" eventually showed up around 11:30. I expressed my frustration with the late start and no communication. I was reassured repeatedly that the master plumber would "get everything done perfectly." Over the next four days, Kadin consistently arrived between 10:30a.m. and 11:30a.m., after spending the first hour sweeping while waiting for the master plumber, who often didn't arrive until after 1p.m. Each day, after the "master plumber" finally showed up he would start Kadin on a task, then immediately go outside to his truck to take 25-35 minute smoke breaks - every 15-20 minutes of "work". Yes, I timed him. Kadin would leave around 5 or 6 p.m. for school, and only then would the "master plumber" stop the excessive breaks and work until 8 p.m. The final day, he was in my home working well past 9 p.m. A job quoted as 'two days" ultimately took six full days. I raised my concerns directly with the owner, Kelley, on day three regarding the repeated late starts and lack of communication. He apologized. I also mentioned a preexisting water pressure issue, and he assured me it was "just a valve" and that he would work with me, considering the issues I have experienced already. That did not happen. I was charged an additional $500 for a valve replacement that took approximately 15 minutes - and it made the water pressure significantly worse. It took three additional days to address this pressure issue, again with no calls and no on-time arrivals. At one point, I was told they would arrive in 15 minutes; only for owner Kelley to show up after another phone call three and a half hours later. I gave True Flow every opportunity to correct their tardiness and mistakes. I remained patient and cooperative. But when a company consistently shows up late, fails to communicate, disregards timelines, overcharges, does not honor their word and responds with attitude when concerns are raised, I cannot support or recommend them. Homeowners(customers) deserve reliability, honesty, and respect - none of which were consistently demonstrated here. I hope this review helps others make an informed decision.

I screened several plumbers and chose True Flow . The team…read morewas responsible , prompt, and respectful of my time and property. We found their prices competitive.This is step 1of 4z