Called on Tuesday- they came Wednesday afternoon assessed the problem and fixed it. Jamie(?)…read moreanswered the phone and was so pleasant and helpful - also very reasonably priced which I appreciated. I am happy to have been able to support a local business .

The spring on our garage door broke and we couldn't even open it manually. Called and they came the…read morenext day which was awesome. Ended up scheduling them to also install 2 new openers for the following week. Both times Bob was the service tech. Bob and Jamie in the office were both professional, nice, helpful and fast. It was incredibly easy to deal with Empire both with the emergency service and the new openers. I had such a positive experience and would highly recommend them.

Mike came to fix our garage door on the morning that we called. He diagnosed the problem and fixed…read morethe door in a half-hour. The price for the service was reasonable. Mike was very nice and helpful.

They are very prompt in taking care of me with repairs in the past and I had an older garage door…read moreprobably original to the house so when I was ready to get a new one I again called them and got very good quality door and service in a quick time and at a good price.

Called for a quote. Failed to show 2 times called the first did not bother to call the 2nd time…read more Guess a 16k jobs not good enough for them. Best of luck and thanks for pushing me out 3 weeks on my quote.

The spring on my garage door broke leaving us unable to get the cars out. I called at 7:30 am and…read morethe person who answered was helpful, professional and found someone available the same day. She quoted exact prices, answered questions and was very personable. By 11 am, the contractor arrived. Within a few minutes, he had the door open, repaired the spring, gave helpful tips. Again, he quoted the exact parts prices, service fee. Overhead Door installed our door 15 years ago and they were just as good with service today. I highly recommend.

Our garage door unfortunately broke over Labor Day weekend. I called and left a message for Gary…read moreand he responded within a day. He was able to repair the issue and was extremely helpful with some garage door maintenance tips. His prices are extremely reasonable and he's just super nice.

The workman ship is outstanding ! He is prompt and courteous. He is very reasonable on his pricing…read moreand he gets right to his work .

Replace a broken window I had on my porch and did a great job. He was fast and efficient, and I…read morewould definitely recommend him to anybody. also gave great customer service and was clear & precise on the estimate as well..

Great Handyman who installs windows and doors. The owner installed a shower door. He showed up on…read moretime, made contact the prior day of our appointment and did a great job installing the glass door. He was quick to get back to me with questions I had including price and date of installation.

My 25 year-old garage door opener finally failed. Because the original manufacturer has been out of…read morebusiness for years and parts are unavailable, I knew it was time to replace it with a modern unit. I searched online and found a local company, Koops Overhead Doors. Koops jumped to the top of my list due to several very positive reviews. I contacted the owner that night and he said he'd come out first thing in the morning. The next day he checked out the issue, which as expected couldn't be fixed because parts were unavailable. He showed me a new system with improved features, which I agreed to purchase. Fortunately, he was able to have an installer do the replacement the next morning. The installer arrived on time the next day and started by removing the old track and wiring. He had the whole new system up and running in under an hour. He programmed the remote, showed me how it worked, and walked me through the features. It's funny to get excited about a garage door opener, but this thing is so quiet compared to my old one, and it has built-in Wi-Fi, motion detection, and a camera that can identify people and animals. Koops is top notch when it comes to customer service and getting back to you. They sell great a product at a reasonable price, and the installation was fast and professional. Highly recommend them!

The torsion spring on our door had broken one night after we got home. The next morning, at 8:00AM,…read more I called Koops Overhead Doors since we couldn't get our cars out and told him we had an appointment that day at 12:00. Jamie showed up at our door at 8:30, repaired the door and was on his way by 9:15. These guys are absolutely the best in the area, reliable, prompt, knowledgeable and courteous. I would always recommend them. The price for the service was very reasonable

Unfortunately the business is now closed. You will find the number for the tech that used to do the…read morework by calling the business number listed. Sadly, Joe passed away in April 2022. https://www.legacy.com/us/obituaries/timesunion-albany/name/joseph-greene-obituary?id=34299670. I am simply a customer, and only found out when I needed more work on my garage door. Joe's service was excellent. You can see all the positive reviews here. Joe was pretty open that he had cancer several years ago. Again, I am simply a customer that only spoke to him in the phone. I happened to have some work done in 2021 and he let me know the cancer was back (I asked how he was doing). His tech let me know that was what took his life. I really didn't know Joe but from my interactions that are confirmed by all the positive comments here , Joe was a gentleman and a great business owner.

AWESOME COMPANY! My garage overhead door broke yesterday when I left for work. A company I used…read morebefore gave me a date 2 weeks from now to come and look at it. I called Greene and spoke to Joe, the owner, around dinner time. He sent Jeff this morning who evaluated and gave me options. It was 20 years old so I decided on a new one. Bill arrived promptly thereafter to install my new garage door opener and showed me how to use it. The whole team was super friendly, professional, and QUICK! If you need this type service don't look anywhere else! You won't be disappointed and I'll recommend them to everyone!

Our garage door broke on 8/1/24. I called Upstate Overhead Doors the next morning and Matt answered…read moreand said he could be here that afternoon. I told Matt the car was not stuck in the garage; the door had broken after we pulled out. He had the time that day and came and found that the garage door spring had broken. By 3:00 that afternoon he had replaced the spring and in addition, he also oiled the tracks. The door is now opening quieter than it has in some time. I initially thought the door may have to be replaced, but Matt repaired it for much less than I thought it was going to be. He was very professional and did an excellent job. I have never called a repair person and had them come the same day and do a repair so quickly and I will call Matt for any future door problems. Another company recently opened using the same name "Upstate Overhead Doors" with L.L.C. after the name. This is NOT the company I am reviewing, so be sure that you get the correct one, Upstate Overhead Doors in Rotterdam at 518-344-4915 https://upstateoverheaddoors.com/