When we wanted mini splits in our home we did not know where to turn. We interviewed and priced out our job with eight (8) different heating and cooling companies. While some advised us to avoid heat and air mini splits, Tom explained the pros and cons of each and let us make up our own mind. What sold us on D&R was Tom's expertise. He spent over an hour with us looking at the job, where the splits would be located, where the electrical lines would be run and how the exterior of our house would be impacted by the condenser lines. Although D&R was not the lowest cost, we felt like D&R really cared about what we were going to do and understood the hugh investment we were about to make. In the end, it was Tom we selected. It took less than two weeks between the time we signed and when D&R showed up for installation. Day 1, Tom was there and walked the job with us and his installers. For the next five (5) days, D&R was under, over and through our home setting up the two condenser units, running lines and installing five heated and cooled mini splits. The installers were true professionals. They were cordial, answered any questions we had, laid down protection and cleaned up - daily - after themselves. They tried to make our construction zone still feel like a house. At the end of the fifth day, everything started up and we have been enjoying a cool spring and summer since. We would highly recommend D&R Cooling. In fact, we have even told Tom that if anyone would like to see the work they do, to send them our way or give us a call. In today's world of hit or miss contractors, it is nice to know there are a few good ones still out there! Call Tom at D&R Cooling and you will not be disappointed. John and Laura Shakarjian Whitmore Lake, MI read more

We have been using D & R for YEARS!! Wonderful Company the the BEST Team around!!! Tom the owner cares about the overall outcome 24\7 - all Team Members are Polite, Friendly & PROFESSIONAL and the most knowledge in the industry!! KEVIN is the "BEST TECH" 24\7 i'm always here to help anybody with feedback! read more

HVAC rating, 10. Paperwork rating 1. I filled out all of their forms required for energy rebates from DTE/Consumers Energy. According to both they said D&R didn't submit the forms to DTE or Consumers for the rebates($1,000 total). Contacted the D&R office several times, they are "too busy" to check on or file for the rebates. Don't believe them when they claim you'll get the rebates $$$ in about 6 weeks. read more

We have used D & R for years. They installed our furnace and have provided regular checks and maintenance each year. I probably should have written a review long before now, but better late than never. The customer service they provide is superb. Dan, our service technician, just left after completing our annual inspection and service. Our experience with him was typical of what we have come to expect from D & R. He arrived a few minutes ahead of schedule, was professional, friendly, courteous and thorough. I write very few reviews on YELP, but I just had to give a shout-out to this company. It is a business you can rely on! read more

Yesterday morning our furnace gave up the ghost. I called D & R about 7:20 AM. They were here around ten and the completed installation of a new furnace was done by 1:30. Highly efficient installers provided a neat and clean service. Also, they were very knowledgeable, courteous, friendly, and explained all about our new heating unit. We've been dealing with D&R for over twenty years and would highly recommend them to anyone needing service. read more

I used D&R for all my heating, cooling, fireplace, and hood vent on my new home. Everyone of the employees were polite, friendly, professional, and very knowledgeable. The owner, Tom, has a knack for either hiring or training his team. D&R was a shining star. Responded to all my issues timely and resolved them all They went above and beyond with lots of extras that made them stand out. read more

I called D&R because my I had no hot water. A technician came out and reported I had a bad part which they would order...after 8 days of no communication I called and they said the part had not come in...On day 9 they came out with the wrong part (just before the holiday weekend). After another week of no activity I called another company...I asked for the original part back and they said they didn't have it...customer service instead just argued with me...there are other options...use them instead! read more

Great service from D&R Heating and Cooling in early Oct 2020. Had an issue with my Dehumidifier in my crawl which is important because I have wood floors. Tech came out and diagnosed a leak in the system. D&R was able to get me a new unit instead of trying to fix since it was still under warranty. They were always on time and were practicing Covid friendly techniques throughout the process. I would highly recommend. read more

Great service, great customer service! The crew did an awesome job installing a new HE furnace and all new duct work. I will be using this company from now on and will refer them to anyone. Thanks D&R! read more

We had a great experience when we called D & R. They were professional, courteous, forthcoming and efficient. From our initial phone call through the payment for service rendered, we were confident that we were getting trustworthy work done at a fair price. read more

They where on time and very good at what was needed on my hot water heat. Very informed service people would use this company again for all heating and AC repairs in South East Michigan read more

The company left me set all summer long.....roasted in the 90 degree humid weather...... there were no replies to 8 phone calls spread out over a period of time....now I am freezing....why stay with them?...Because I liked Kevin and believe he knows his stuff....and hoped he could put in my new motor and then cut them loose....secretary today was rude and non-helpful in any way.....you would do well to look elsewhere at a company that really wants to do a good job for you, including being courteous to the customer read more

I have used D&R for a major project when finishing my basement. They corrected items that were done incorrectly when the house was built, replaced by A/C unit, and moved duct work. Great guys to work with. Very trust worthy and honest. read more