If it were possible to give D&N a "0 Star" rating, I would. From the beginning, my interactions with their company representatives were negative (this should have been a sign to go with another company).
The guy in their office who handles the scheduling is cocky and rude. It only took a couple days (a week max) to have them come out and measure to provide a quote. The guy who measured did not come when he was supposed to though, so I was not able to be there to guide him (which made the estimating process take longer).
Once I received the bid, the price was fair, and they quoted a 4-5 week turnaround time. Their bid was slightly less than the other bids I had received with a similar time-frame, so I decided to go with them.
Several weeks went by, so I decided to call to check on the status. A lady in the office told me I was on the top of the list and could expect an install that following Wednesday (which would have been week 5). When week 5 came and went, I called that following Monday and spoke with the guy in the office who handles their scheduling.
He bluntly stated that I wasn't even close on the scheduling list and would still be a few weeks out. Frustrated, I explained to him what the other lady in their office told me about scheduling and reminded him of their original estimate of 4-5 weeks. He adamantly explained that there is no way anyone would have said that, and they have been 7-8 weeks out on delivery "forever." I re-reiterated what their original promise was, and how that made an impact on my decision. Irritated, he insulted my intelligence by saying that it's too complicated for me to understand, and nobody told me 4-5 weeks or that I could be on the install schedule for my "week 5," inferring that I am a liar. I'm in the insurance industry, and with the nature of my job, all of the calls I make/receive from my work line are recorded. I have several calls to D&N from my work line that are recorded - some that are from this man in charge of scheduling, promising the 4-5 week delivery.
All of that being said, when they finally did show up to install the fence, they were late (which then made me late for work). They did not know what they were doing when they showed up. Somehow there was confusion with where the fence was going - I wonder if that's because the original measurement was done when the owner of the home wasn't present? Needless to say, this did not give me a tremendous amount of confidence in the people installing my fence.
Overall, the fence looks nice, and the pricing was reasonably fair. I explained that I have a small dog, and it would be important for the fence to be low to the ground. There was one area that my dog could escape. I didn't even bother calling D&N, knowing the kind of customer service I would get - I decided to just handle the problem on my own.
I can't say strongly enough, save yourself the trouble and choose another fence installer. Although their pricing is fair, their service is terrible. I love supporting a local business, but not one who treats a paying customer the way they treated me. My neighbor received a quote from Lifetime Fence in CR about a week after my bid and had his fence installed 3-4 weeks sooner than mine (he also had them remove his old fence). I know for a fact that he has nearly the exact same lot dimensions and paid a lower price.
If you care at all about the integrity of a company and how they deal with and treat people, stay away. read more
