I had the worst experience here. I paid $80 for 3 coats and 1 jacket. My jacket was RUINED. I assumed someone made a mistake and I went back to show them what was done. I was expecting for them to at least refund me the $12 they charged me for cleaning it because the material was peeled off the jacket and i was never going to be able to wear it again. Both a man and a woman tried to tell me that that is how they received my jacket. I know my jacket was not ruined when I dropped it off because why would I pay money for them to clean a jacket that was so obviously ruined that I wouldn't be able to wear? I explained to them I knew for a fact that's not how I dropped it off. The lady went off and tried to insult me but the man stopped her. I was not being rude at all. I'm never confrontational, and I am not one to write a negative review but I was just treated so poorly here. The rest of my items were perfectly cleaned and I had no issues. I just don't understand why they would be so rude and not own up to a mistake and refund at least the $12. I'm clearly upset I lost my jacket but I'm more upset that I gave my money to a business that does not put customers first. I would advise to take pictures of your items before you drop them off. read more