I know I don't have good credit but you mean to tell me that my credit is not that good for me to…read moreget any of the cars thats look over 10+ years old on their lot is crazy without evening checking to how much to come up with a down payment. He just said It's just nothing I can do and I was out the door. just go to Bay Motors up the street. They be willing to help you.

I would not recommend purchasing a car from Sina Auto unless a CarFax is being provided with the…read morepurchase. These vehicles are won at auctions and transported to Sina's body shop, which is across the street from the main lot, or to Bay Motors, which is owned by Sina's brother. Because vehicle repairs are not done by third party mechanics they are done cheaply to increase profit. If you must purchase a car from Sina Auto do your research. Request a CarFax and use Kelly Blue Book to determine the fair market value.

Came here with a friend who was looking to purchase a rental car that he found on the app AutoList…read more Unfortunately, it took many hours until we actually got all the paperwork finalized and was able to drive out in the car. There happened to be a mixup on their in the application for an initial car that we were interested in. The staff here is very kind and knowledgeable and they do have a wide variety of vehicles you can purchase. They also detail the car but unfortunately the detail was not as "detailed" as I would like it. another negative was that the electric vehicle we ended up purchasing was not fully charged. In fact, it had less than 50% charge on it.

The customer service here disappears the moment the know the sell you a car. After agreeing the…read morepurchase, they had me sit there another 2.5 hours while the sole finance person flirted in the back room. They claim to take responsibility for submitting the title/registration for your new car which you do pay for, but I had to go to the dmv to complete it myself. Any time you have a follow up question or ask about status they (specifically G and Ed) fake their customer service again and neglect to get back to you despite multiple calls and emails.

Please stay away from this dealership they are very scandalous. Purchased a vehicle and place…read more4800 dollars with the promise can trade back after a year for upgrade .They wouldn't accept vehicle or offer 6000 dollars trade in guarantee as they promised in advertisement gave my family the pass around among car sales employees and the owner brother Joey who lies with a straight face.Now I'm stuck with a overpriced car note. Please spend your hard earn money with a reputable dealership and not Jimmy that sale overpriced cars with lies.

We set up an appointment for the following day got there was introduced to Aaron salesman seemed…read morelike he was going to help me and my family showed us suvs he thought we would be interested in we were waiting for along time he told to go home and he would call us either that evening or the next day with an answer he did neither and we call to ask and nobody responded back??? The guy on the radio so far as im concerned lied

Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when…read moreyou're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group!

Avoid this dealership if you're buying a used car. They will keep you sitting around for hours and…read morewhen its time to see the final cost they will mark up the price with things other dealerships will say is optional. I got a car from this location and immediately the A/C died the next day. I took it back since they have what was advertised as a 7 day return to exchange the vehicle. After sitting around the dealership for 4+ hours they finally agreed to let me exchange the vehicle and that I would just need to pay the difference for the new vehicle. Once it came time to fill the paperwork out, they showed me the door price that added an additional $2500 for Lojack, which they claim is already installed on the vehicle and not negotiable (they said the same for the first vehicle I purchased with the dead AC but the cost of that Lojack was only $800). Unfortunately I had no choice since I couldn't have my money refunded, so I had to go through with that sale with the $2500 markup of something thats basically a glorified Airtag. So beware of this place. They will find ways to scam with you these markups that are not negotiable while they claim its because its already installed (remember I was there for 4+ hours, most of that was probably them installing the Lojack device). Ultimately its my fault for not walking out on the first purchase when they added the markup, but if anyone wants to save time and money I'd recommend not dealing with these people. They're also incredibly rude on top of that. Avoid this place if you're buying a used car.

I originally went here because they had a vehicle available I was interested in and had good…read morereviews. The sales woman was nice but when it came time to talk cost there was zero negotiation. Only the offer for extended warranty. Out the door (no financing cost) would be $3k over the top of Kelly blue book. And over $1k the sticker price after taxes and fees not required by law. After walking away and contemplation, I reached out again and the sales person has not responded to me, even after asking me to let her know what I decided.

Thank you, guys, for all your help, excellent prices, kindness, and professionalism in a warm and…read morefamily atmosphere! They took the time to get the best interest percentage. They not only sell you the car, they advise you on how to get the best loan! I recommend it!

Poor customer service full service department scares me every time I look at that place maybe one…read moreday he lower his prices

I only gave it 1 star because that's the least I could do! People rude the place is dirty the car…read morelook ran down I would never come back to this junk of a place! Next

If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.