Great staff and excelent service, yearly eye exams are recomended and they remind you year after…read moreyear to come in and have a check up and then discuss the actions from there. no hassle at all when my contacts wasnt agreeing with my eyes and were refunded for full price against a brand new pair of glasses

Popped in for a quick shop before dinner and there wasn't much of a wow factor other then coming in…read morein November they already have a lot of the holiday decors out. They don't have a lot of stores that would stop in for, pretty much what was appealing to me was things that I was looking for. Its possible that I am coming from the states, so there isnt that many stores that appealing to me. Parking - plenty Cleanliness - it was pretty good, I saw a few janitorial personal cleaning

This is my favorite store in the whole mall. The place is always clean and neat, and the staff are…read morefriendly and helpful.

Excellent place to shop. Easy free parking spaces and some great restaurants over looking the lake…read more House of Fraser. Debenhams. Marks and Spencer. Primark. Many brands such as Hugo Boss,Armani, Ralph Lauren ,Michael Kors , Tommy, Lacoste all in House of Fraser store

WORST CUSTOMER SERVICE IN A SHOPPING MALL IN THE COUNTRY!!!! LARGELY ACROSS ALL STORES IN THE…read moreSHOPPING CENTRE: Read HOUSE OF FRASER EXPERIENCE BELOW: WESTFIELD SHEPHERDS BUSH & BLUEWATER BETTER My gosh, we have given this place many chances, went a few times in Dec 2010 an Jan 2011, hoping they would have improved since a year between the last visit. As ever the grumpy, unhelpful, staff throughout e, was appalling the rude looks when you try to interrupt conversations of groups of staff having a chat about the weekend or their hair, was a recurrent theme. Worst: !!!!!!!!!!!!!!!HOUSE OF FRASER!!!!!!!!!!!! A lady in the jewellery accessories dept who was busy chatting about her weekend with a colleague leaning against the glass arms folded,, when I went to pay for something from the next section at her till, products from (Crabtree & Evelyn) I asked if I could pay at her till, couldn't believe her response, she said couldn't you find another till? I said no actually they are all deserted see and I showed her all the empty tills around? She then said, oh I can't take any cards at the till anyway. It was unbelievable , how rude she was. In the same store I think it was the towels section, two customer service girls were chatting away not doing any work, whilst we stood there waiting to ask the price on something, they then turned around rolled their eyes and gave a fobbing off type of response. In another section I wanted to buy the last sweater that was on a mannequin the guy with a very unusually deep voice, and dark hair took it off the mannequin then shouted at the poor helpful lad working there, and whispered make sure you put a security tag on it before you hand it to them! I think Bluewater is considerably more upmarket and better than Lakeside, I guess a lot of the Essex locals work at Lakeside and maybe haven't attended any customer service training but BlueWater is so much better, and so Lakeside seems really downmarket not just because of the staff, Essex role model Jordan was in that day, so need I say more? If it wasn't for the bargains I wouldn't have gone, but someone really needs to do more mystery shopping and undercover checks across the place, there is no reason why a bit of good decent customer service can't be achieved. Really should become a mystery shopper, Lakeside is shocking Gonna stick to Westfield & Bluewater in future most probably!

Although I usually lack adequate space for bulk purchasing, my mother-in-law (and her large chest…read morefreezer) can rarely resist the deals available from Costco. For instance, a 5lb block of mozzarella cheese is about the same price as 1lb shredded from Tesco... now she has to put in the effort of grating it herself, but she has two days off a week anyway so she might as well take the time and save the money. Costco's housebrand is called "Kirkland" and is actually very high quality for affordable prices. I can honestly say I have been buying Kirkland products for years and would highly recommend pretty much anything Kirkland brand. We usually try to avoid this store on the weekends because the traffic from Lakeside can make for some pretty scary encounters however the parking lot is very large so at least finding a spot will be painless. Membership is £50 a year but allows 2 adults so if you're savvy, you can possibly share a membership between two families like my MIL (she shares with one of her sisters). If you are having a party, I highly recommend the cakes from the bakery here. We ordered the chocolate bundt cake and a carrot cake for a party we had and both were cheap, moist and sinfully delicious - especially the carrot cake! Definitely worth the membership if you have a big family or a big event to host but make sure you check the hours first because on some days they open early to business owners and not to the public until noon or later.

I tried to buy petrol at Thurrock last weekend and was unable to do so as I had the 'wrong cards'…read moreIf you have a Halifax card or Nat West the chances are the pump will not accept it.We spoke to the guy at the pumps and he said yes that's right it probably won't work - there's a dispute going on. So we had to buy petrol In Aveley which was 5p dearer per litre. When I got home and rang them and was told it's my banks fault. Totally not interested in my situation. Definitely not going to help customer relations WAS NOT IMPRESSED WITH THIS ATTITUDE Shame on you Costco you should sort your problems and look after your customers

Staff weren't bad but what a wait! There were not many people when I went and it took ages to get…read moreserved. Also the selection is quite limited and the area small so you don't feel you really have a lot of choice. I would recommend heading to a larger Boots if you want to get glasses from them