Was very unsatisfied with this process. I spoke to a person on a Tuesday, and they said things would be ready on Friday. I arrive and they then tell me Monday. Well, I got a message on Friday saying to come at 9am on Saturday and I could pick up my dog. I get 2 minutes away and get a call saying that the urn didn't arrive and that I would have to wait until Monday. At this time, I had no clue that they were not going to have regular hours of operation that was never told to me. Also, after Saturday's mishap I get a text on Sunday saying I could come after 10 on Monday and someone will be there to release the remains. Once I had proof that the urn was there, I worked on getting someone there (in the mist of this the operator of the facility informed me that they were going on vacation and were boarding a plan (never provided information for the new contact). I told them I could be there
by noon and was informed that no one would be there (huge shock since hours of operation still were not given to me). Well, I attempted to call the contact shortly after my partner left at 930 to find the number going straight to voicemail. After which my partner gets there, and no one is there that could assist. Finally, hours later I got the contact information for the person who is covering for the operator. Now I have a set time for around 930 tonight. I will provide an update later on how that turns out.
Overall, horrible experience. I do not recommend this business. If you do decide to use this business, make sure you get proof that your pet is 100% ready. My drive by the way is 35 minutes highway and 45-50 in the streets. Frustration is high on this. read more