We came into the store 5 months (May) before our given pickup date (October 15) and our event date is in November. We had an appointment here at 11 am on a sunday and the store wasn't open until 12. The staff members told us that our order was delayed and the alterations for dresses are a week before the event. We were telling the staff we are not doing alterations here and it was not communicated if our dresses were getting delayed or alterations a week before the eve. The staff members are extremely rude and take the longest time ever to help you (one member named Maddie). We will not be coming back to this store for this poor quality customer service. read more

Searching for the perfect quince dress is probably the most important task in planning a quince. We had been to a few others shops prior to this one. My daughter had already fallen in love with multiple dresses at every shop. This one though, this one had the dress of her dreams. They accommodated us last minute with an appointment. Everyone was always very professional and organized. They even custom made a dress for my her teddy bear to match her dress. They have a great selection of dresses and every time we went in to pick up or try on something, they had new gowns on display. Thank you Cynderella Brides for a great shopping experience! read more

Cynderella Brides - Dress, Tiara and Bouquet - Bridal Near Me - Chula Vista, California

The team was extremely attentive and patient and they have a large selection of beautiful dresses at affordable prices.

Rocio did a great job making my custom Nigerian Aso Ebi dress for a wedding I was in! The turn around was quick and the dress fit perfectly. read more

Cynderella Brides - Custom Aso Ebi dress - Bridal Near Me - Chula Vista, California

When we first learned our daughter wanted to have a quinceanera, we knew we had to start on Third Ave in Chula Vista. It is close to our home and we love the new editions that they have brought to the neighborhood. I have known about this dress shop cause when I was a young girl, I once shopped there with my mother. It was like going down memory lane as we viewed dress shops nearby. Once we walked into Cynderella, we were greeted by a nice young man who knew exactly what we were looking for! Not only were we seen immediately, we were able to book an appt to begin her next chapter. Our daughter found a dress she liked but, knew it would be great in the color she was imagining herself in. When she arrived for her appointment, she tried on maybe 3 dresses. The one she had been looking at was the next dress. As she tried it on, we were reassured that she can get the dress in the color she wanted and she would be the decision maker in all changes to the dress. This made her so happy cause she is preparing to become a fashion designer for college! We said yes to the dress, placed our order and when the dress arrived for final fitting, it was nothing less than PERFECT! Thank you to the team at Cynderella for hearing us, helping us, and delivering with such amazing customer service!! I will add photos of her dress after her quinceanera so it doesn't ruin the surprise for her upcoming quince in August. Thank you again!!! Racheal read more

I'm 100% satisfied with designer Osmar . I was going through difficult times planning my daughters quince & he was very helpful & understanding I would definitely recommend him. I am grateful I came across this store. read more

Cynderella Brides - Beautiful Dress - Bridal Near Me - Chula Vista, California

Osmar the owner is amazing and always involved!! We purchased a Mary's bridal dress in 2011 and now a quince dress from Mary's. The alterations well beautifully done. We will continue to come here for all of our formal dresses. read more

Cynderella Brides - Bridal Near Me - Chula Vista, California

Osmar you did it again, on the hunt for a quinceañera dress with just a few months left, no time order a white traditional dress, I shopped around to few stores that had started opening during Covid, and was very unhappy, then Cyndrella's opened, went in and explained the situation and the time frame to Osmar, and he's response was not a problem we can get it done, right there and then I knew he was that person, I could trust to get it done. The communication, the dress fittings, the work that went into this gown was amazing. He made sure he work around our needs. The day came, and she look absolutely gorgeous, she looked like a real life princess (the spark, the shine, the cap, the corset) exactly what I wanted for my little girl, on her special day. She look stunning in her dress. I can't thank you enough for the experience we got to share with you and your team. Thank you again. read more

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I tried to call this dress shop several times to make an appointment for my niece to try on a quince dress and they didn't answer the phone. I should have figured this was a bad sign. I was in the area and went in person to make the appointment. I mentioned this to the person helping me to make the appointment, and he didn't even acknowledge my comment. He then scheduled the appointment for me. Two days before our scheduled appointment, we received a phone call notifying us that they couldn't accommodate our appointment because they would be attending an expo. Horrible customer service. I do not recommend this dress shop. read more

Debated about posting a review but decided I'd share in hopes they can maybe learn from this. I scheduled an appointment to try on quince dresses. I arrive at my appointment and I wait close to 15min without being acknowledged. The upsetting part was the man standing behind the counter is the one who booked my appt. That was the first bad vibe. Second was the man I'm assuming to be the owner seemed to have not wanted anything to do with us. He was snappy at the younger girl working there, it was very uncomfortable and unprofessional as you could see the tension and we seemed to just have been there. The girl was very sweet and nice I just say. The one dress was beautiful I will say that. I had cash in hand to purchase whatever dress my daughter may have chose. The young lady must have picked up on my unsatisfied vibe and offer to give a deal. She said she would try to lower the price. The deal she mentioned was the tiara, free rental of petty coat, hair service. She first needed approval for the man at the counter and waited for him to give me a deal. There was no deal! The dress price was not lowered and she has mentioned she would do AND the man said no the Tiara was not included and tried cleaning it up as "we have a special every month so they change" you could see it was made up. I guess the point of this to be careful how you treat potential customers. I'll spend the same or maybe more somewhere else that shows respect and read more

My dress for a quince was not made well. I looked like a box and there were loose threads everywhere. The dress straps ended up ripping off at the day of the party. I do not recommend. read more

Very helpful staff . Going for final fitting I can say more after that Parking is a little difficult. Store is very clean once you're there you forget about the parking. Great selection read more

Osmar was fabulous. We came to him for my niece's quinceañera dress and he really came through. He will take care of you 100%. Thank You for everything! read more

Cynderella Brides - Bridal Near Me - Chula Vista, California

Worst experience ever. Delivery was late. Customer service is nonexistent. Paid extra for them to add appliqués to my dress and they were literally falling off and also they covered half the back of the dress. Literally couldn't even them out. It looked like a joke. I had to redo everything myself. They cut length but it looked rushed and crooked. I had to do it again and wear shorter heels since they don't know what their are doing. Save yourself time. DONT SHOP HERE! read more

Always making things comfortable for customers and the dresses were beautiful. A must go place for any quince or wedding.

One day before my wedding they told me my tuxedo modifications would not be ready, that they are sorry and offered a refund, it send me in a mad tuxedo hunt and found a store 3 doors down "Angelos", who turns out they can have them ready withing 2 hours since theres is someone onsite ready to do modifications, i told myself this sounds expensive but i am desperate, to my surprise their price was 35% lower than Cynderellas, the only reason I came to Cynderrella was because about 5 years back they did good for my quinceañera, but something has changed, 2 week wait, $150 tuxedos, only not to have them ready ontime .... compare that with a 2 hr wait, $100 tuxedos that you can walk out with on the spot is no contest. For Tuxedos dont waste your time here, they send any modifications to a factory which causes insane delays. Angelos saved our ass or my wedding would have been a disaster read more

In preparation for my daughters Quince, we stopped by Cynderella's for the first time and were pleasantly surprised at the selection and custom made dresses displayed and offered. Osmar greeted us with a smile and was patient enough to take his time and let my daughter try on as many dresses as she wanted. Osmar's creative spunk compliments the pulchritudinous dresses and accessories your eyes will endulce in. A true gem in the heart of Chula Vista! read more

Love this place. My niece got her dress here for when she celebrated her quinswebut (quincinera, sweet sixteen and debutante). Yes, she's Mexican, White and Filipino. Her dress was so adorable and affordable. So, I decided to get my daughters dress here for her 18th birthday. Osma was fabulous. He made adjustments to the dress as we needed it. He was very accommodating, to the point that I felt like a pest but Osma was very kind and very patient with me. You have to visit this place and see what they have to offer. They not only have the selection, you'll get great customer service. read more

Cynderella Brides - Bridal Near Me - Chula Vista, California

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I highly recommend this boutique for your next Quinceanera, Wedding, or Prom. They are mostly spanish speaking and this has been a problem for me in the past (I don't speak a word of spanish... and had previously been ignored, blown off and felt... not really welcome.) This week I was shopping for a prom dress and decided to walk through and see what they had to offer. (I love looking at their very pretty Quinceanera dresses!) I admit I wasnt expecting much because of my previous experiences. I was pleasantly surprised though! A very nice woman, Maggie, helped me and my daughter. She was sweet, attentive and very helpful. She made us feel welcome and comfortable, and even made sure we knew all our options. Their prices were reasonable and they are there to help you get your best dress, etc. read more

My cousin had a wedding this fall and the shop made it so stressful for me and the bride !!! They kept pushing the date and we all received our dresses the day before the wedding !!! I was so tired that I honestly didn't bother re- looking the dress to see if it was fixed at the brides request. I wish we had gone somewhere else but because we were promised nice dresses on time we will not be going back at all read more

This is my second time coming to get a designed dress and I am always absolutely in love with how everything comes out! Osmar did my XV dress two years ago and now my prom dress. The service provided is always very professional and yet I feel like family. Osmar worked with me on my ideas and would give his expertise so that the dresses looked absolutely amazing. I highly recommend Cynderella! read more

After being asked by my niece to sponsor her with her Quinceñera dress, I decided to stop by a few shops down the popular 3rd avenue blocks of Chula Vista. Hands down, Cynderella Brides over exceeded our expectations. Not only did the young lady at the store be VERY helpful with my nieces ideas but she was very accomodating by bringing out a few dresses similar to what she had in mind. She brought out a great selection from which we chose one from. They custom modified a few tweaks on the fit AND the design to better fit her wishes. We were already satisfied. Before leaving, Osmar in the front mentioned to me they offer Mens Tux as well. Of course i gave it a shot and tried a fitting. SOLD! I walked out with not only a Quinceñera gown for my niece but a custom FITTED tux for myself that had me looking sharp. Overall we are satisfied with our fits, happy with the fair/affordable prices and WILL be back for our next needs. Highly recommended. read more

" found exactly what I was looking in my costume made gown for this year..... I love the attention to detail they put into it and it made it special read more

Love this place. Cathy was very friendly and helpful. Would definitely recommend this place.

Four stars for the customer service and woman who had helped my mother and I. We had came in a couple months ago (this review is long past due) to browse the wedding gowns. This place is located off a main street and near a freeway, so that is a plus. In my opinion, I think this is more a place for quinceñiera/sweet 16 and prom dresses. Not so much for bridal and bridesmaids. They had a small selection of bridesmaids gowns I was shown. Nothing tasteful and nothing of too good quality.l, unfortunately. Everything (and I mean almost everything) else you can look at are in CATALOGS. They have a table for you to sit down at and browse through their many different catalogs, whether it be bridal wear or prom gowns. Here's the problem for me.... I am looking for bridal gowns. My wedding dress is going to be very special to me, I want to choose this dress carefully. Right? Well if it's in a catalog and you have to order it from the catalog without ever trying it on first, you may possibly be in for a huge surprise. I, for one, would rather not take my chances at that. That is the only reason I give a 4 star rating instead of a 5. Everything else was great, especially their customer service. I just don't like the fact that the dresses are almost all only in the catalog. David's bridal has pretty much anything right then and there and you can try it on. I understand that it may be a larger company but geez, it wouldn't hurt to have a sample. We wanna know what we're buying for our special day, right ladies? All in all, if you're comfortable ordering from a catalog then stop by. If not, don't bother. read more

I was shopping around for a veil for my wedding gown and had been visiting several shops in the South Bay in the hopes that I would find something both lovely and affordable. I found that the shop nearest to me was actually the one I should have started out with. I walked into Cynderella one day and was greated by Kim and one other gal (I wish I would have gotten her name). The selection of veils was small, but I was assured that they could order one to my liking and that it would be of good quality. Quality was my primary concern, as I did not want a cheap veil that was very rough and poofy that would be hard to flatten. My first choice was not available from the supplier, so I was ordered one that was similar and told that they would add pearls to it so that it would more closely match the one I had wanted initially. When it came in (and before they had made the requested changes), I went into the shop with a photo of my sash and asked them to match it as closely as they could. I was then called to pick it up when it was ready the following week, and when I went in, I was extremely happy with the job they did on it. Kim even steamed the veil for me while I was there and put it in a box for safe transportation. Cynderella is a small shop, the selection isn't huge, and there won't always be someone in there who speaks English. But for my purposes, they worked out just fine. I got a veil that worked very nicely with my wedding gown, and they even went the extra mile to add pearls to it and steam it at no extra charge. In my book, that's great service. read more

I went in to look for a quinceanera dress for my daughter. We were greeted by Osmar and Cathy who proceded to ask questions about what my daughter was looking for. Osmar then explained the current promotions. My daughter ended up finding the exact dress she was looking for. All in all this was a great experience. If you are planning a special event I would strongly suggest this store. Their customer service exceeded both mine and my daughters expectations. read more

Let me tell my expirence with Cinderella brides! I took my granddaughter for measurements to have a dress ordered for an event. When we got there, the doors were closed. Called the number no answer. Waited half hour no body shows up to open the door. We had to leave due to another commitment. She finally sent the measurements in to have the dress ordered. When it was time to have the dress fitted, nobody in the store spoke English!! My granddaughter speaks a little Spanish and we got that taken care of. I paid the full amount and the dress needed to be altered in length which it was included in the price which was nice. When it was time to pick up dress, her dad went to pick it up and they had no record the dress was paid. After a few calls, they got that straightened up. When she went to try the dress, she found a 3 inch cut that they tried sewing back. What a nightmare! read more

AMAZING!!!!! I just can't believe they have really helpful staff. I pulled hella bitches with my suit, just lost my virginity too. THANK YOU

Best customer service from Osmar !!! Very helpful and amazing dresses. Highly recommend coming here to get everything you need !! Unique dresses made by Osmar!!Best package deal by far read more

This is an amazing business that my company is proud to refer to clients. Quality work, friendly staff and custom dresses like you've never seen. Truly a gem in San Diego! I will always refer any of my brides to this wonderful little store. read more

the thing i really liked about this place is the big variety of dresses they had. They even helped me design my own. They worked out a price with me and even gave me a reasonable payment plan. Made my wedding alot less stressful... read more