I was brought to Cycle Systems after purchasing a groupon for their basic tune-up plan. Knowing I was pre-committed, the mechanic immediately began telling me that I needed several new parts. The classic "foot in the door" technique. Then he noticed a minor dent in the side of wheel and refused to operate on the bike at all unless I purchased a new wheel (nearly 100 pounds), under the guise of playing the moral safety card. Mind you, the wheel had nothing to do with the service plan. I was like "Look man, I can't afford a new wheel. If you care about safety just fix my breaks, because I am going to be riding this bike irrespective of what you tell me and I'd like to be able to at least stop". I felt like a starving third-world citizen receiving moral cleansing from a religious fundamentalist, when all I really needed was a sandwich. I begged for him do any of the basic services I had already purchased (wheel truing, break tightening, gear cleaning, etc) but he still refused. The only Cycle these guys service is the cycle of abuse. I suddenly find myself beating my dog, insulting strangers on the street, and using my incredible man-strength to take candy from babies. The world is a worse place now. read more