Old time scooter shop where thing get fixed rather than replaced…read more Laurie a selection of used parts from builds, and will order anything else.

From the owner: Motorcycle shop for parts and repairs.read more

OK, so here's what happened...I took my bike in for service at Rainbow Kawasaki, (part of the…read moreRainbow Cycle Complex), and all parties involved totally dropped the ball. When I went to get it 3 months later, the work wasn't done. They lead me to where it was parked outside, crowded in by many other bikes. I was never forewarned it would be out in the elements, (for 3 months!), and it had rust on the exhaust, and sun faded components and bags, from primarily being out in the elements for 3 months. Naturally, I was furious. I had to bite my tongue and leave. I ended up contacting the General Manager at Rainbow Kawasaki via phone, text and email. Bottom line, he basically responded as if I was being untruthful, refused to admit responsibility, put the burden of proof of what happened on me, was smug and disrespectful, and deflected any responsibility by the dealership. Mind you, I intricately take care of all that I own. I was floored. Never in my wildest dreams did I think any business would treat a customer's personal property like this. As a last resort, once the General Manager disappeared from responding to me, I wrote a letter to the owner, Rick Whitten. I never thought anyone would respond, based on this experience. I was wrong. I was contacted by a guy named Mike Traylor. He stepped in and provided unbelievable respect, concern, and customer service. Through dealing with Mr. Traylor, I met the owner, Rick Whitten. Mr. Whitten said he was absolutely floored and emphatically stated that what happened to me in no way represented how he wanted his customers treated. He cleared house!!! I was astonished. Mr. Traylor repaired and replaced all parts, etc., at no cost to me, and made everything right with me. I was stunned, relieved, and highly impressed. Mr. Traylor came to my home, picked up my bike, and delivered it back to me the way it was originally supposed to be repaired. The new dealership General Manager, Mike Traylor, is a total professional. He's courteous, fair and respectful. He and Rick Whitten appreciate and respect their customers. This response to my unbelievable experience is probably pretty rare, but I praise God for the answer to prayer, and I totally endorse these men, and their business, Rainbow Cycle in Rogers, Arkansas, for absolutely any of your motorcycle needs!

Went in to buy a 2019 monkey, asked to ride it first so I could make sure I wanted it over the…read moregrom. The salesman first asked if I could afford it. He then said they don't have any batteries in them so I would have to wait 30 minutes. After all this I was already pissed and then they stated I would have to buy it first before I could ride it... at that time I left and went to heartland Honda where I was on a monkey within 5 mins test riding it and purchased... rainbow is the WORST dealer I have EVER been at... these guys are clowns... do not go here!!!

Shannon was great. Picked up my Ranger and took it to the shop. Gave it a tune-up and delivered it…read moreback to my house w/in a few hours. Great price as well.

My teenage son paid with his own money to get a micro motor rebuilt over a year ago. My kid worked…read morehard to give out almost $5k to get nothing in return. Shannon flaked out, stole his money, and ghost all calls and texts. He's a scam artist and takes advantage of people, even as low as kids. We're out of state so can't do much about it.