The actual service manager cannot contain his condescending tone. In a world where customer service gets the customers, this business failed miserably. No one wants to deal with an arrogant and pompous old man. If you moved to town and bought your bike elsewhere, they don't want anything to do with you. Probably the most pathetic service I've received in town to date. read more

don't waste your time at this place. Service department is pathetic and will only work on something if you buy everything from them. I called to get some new tires I bought mounted and balanced, even did the work of removing the wheels from the bike, the guy was rude and acted like they didn't have time today. I asked about next week and he flat out said they won't do anything unless i bought the tire's from them. pathetic turning a customer away, easy money. I should have known, I've never experienced good customer service at this place. no one seems to want to help you in either the departments. been there multiple times and everytime I leave thinking why I wasted my time. they have lost ALL my business. read more

I have purchased 2 used motorcycles from this fabulous establishment. A 2003 ST1300 mint Honda, and a 1999 mint Goldwing SE. They are great. Buy a bike from them if you are in the market, they rock read more

I don't usually take the time to do a review but my experience with cycle city in Rochester every time I have dealt with them has been outstanding Purchased a unit From salesman Shane (outstanding) Michael, Jaime Lea, Tom and all the staff at Cyle city are Phenomenal to deal with Highly Recommend !! read more

Absolute worst dealership I've ever dealt with. Was told the ship date on a dirt bike I wanted to buy for my son was to be May 3rd and come July it still hadn't arrived. I asked for my deposit back because I wouldn't have the bike for our summer trip over the July 4th holiday and they refused. I decided rather than to fight it I would take it and sell it once it arrived midway through July. Then they tell me freight fee was $500 instead of advertised $200 so they are attempting to shake me down either way. I strongly advise you to take your business elsewhere. read more

These guys are awesome. I haven't yet bought a bike here but they treat me exceptionally well each time I visit. They have a really great selection of motorcycles and a service department that took time to answer my question about my motorcycle. I especially like that they carry some higher end riding gear than you would normally find a motorcycle dealer. I've even been offered test rides on some pretty hot new bikes. Very cool. Who says test rides are dead? read more

Store is nice and kept up but the staff I interacted with in parts weren't very helpful and when they did offer to help it seemed like they were looking down on you. read more

Hey Mr. owner man. Is this how you do warranty repairs there? Remember you don't just fix sounds. I'll be sure to take your advise and run it until it breaks. Hope no one in my family gets hurt tho. Lucky for me we can continue these repairs until 2021 since I got the extended warranty. If you don't want to support the vehicles you sell or warranty you should probably advertise that. It makes a difference. My purpose in purchasing this vehicle is that I'm trying to start a farm. This vehicle was supposed to help with that. But now my business is more difficult. You ever try hauling poop over 2 acres? It easier with a machine. For everyone else- I've had this machine for 1 year and 5 months almost. Total time in the shop has been 8 months per service records. Repairs include full electrical replacement, both front universal joints and transfer case (twice), drive shaft and universal joints, muffler, speedometer, fuel guage and odometer (didn't work when I first purchased so not really sure if mileage was accurate), winch fairlead replaced and cable within first month of ownership, horn, short in rear license light, it wouldn't go into Low gear without difficulty (never did repair that. Did a linkage adjustment and called it good. No change and I have repeatedly brought this up on other visits and others. Still CF moto and Cycle City claim no responsibility and state I should drive it until it breaks. Which I have many times already. I called direct to CF Moto. They asked me why I was calling them and I was informed that I had to only talk with the dealership. Dealership states I have to talk to CF Moto. Seems like the buck is just getting passed and that buck is all they care about. I speak within my own experience with these two companies but I invite others to contact me if they have also experienced issues with them. I'm tired and searching for resolution. read more

My place to order cycle parts. Excellent service and good selection of bike parts and accessories. They sell new and used bikes and they are very helpful with any questions you may have. I bought a jacket there also on clearance. read more

Last two times i have gone there for parts. The employees in the parts section are very rude. First time i gave them the benefit of the doubt and went with the "everyone is entitled to have a bad day," but twice in a row and im through giving them my buisiness. The only place i have been where the employees could care less about customer service. read more