David is a great guy. He helped me figure out what was wrong with my Mac free of charge and gave me…read morea few options on how to repair it and was straight forward about which repairs he can and cannot do. I would highly recommend to a friend.

I came in here to get my GPU fan removed/replaced on my ASUS ROG GX701G. The job was done in a…read moretimely manner and my laptop works again now just as new. But besides that point, David (the gentleman working this shop) is just an overall swell dude. Should you ever need maintenance done and you get the chance to meet him, you'll see what I mean. 10/10, would recommend

My Iphone suddenly stopped processing both incoming and outgoing calls a few days ago. I was in…read morepanic mode. iGenie was recommended to me so I went to their store and Justin the owner was extremely nice and diagnosed the problem quickly. I would recommend this business for all tech repairs. Thank you very much for being so kind and helpful to this elderly non tech woman.

My iPhone 12 wasn't making it through the day and I wasn't ready to buy a new phone. Replacing the…read morebattery was a great way to keep my phone lasting all-day long. They replaced a broken camera as well so now my phone's as good as new for much less than buying a new one. Price was right and the repair took less than an hour. What more could you ask for?

I always avoid using Gravity because their service reps are often patronizing and rude. I made the…read moremistake of trying to use them today. Never again. I have an iPad that needs a new battery. In order to get service, Gravity makes you fill out a giant, cumbersome form (they model their business after the Department of Motor Vehicles) and then select a time for an appointment. I arrive at my appointment and explain from the outset that I have an iPad that needs a new battery. The person at the desk essentially asks me to repeat most of the same information I typed into their form again, which I do. Fifteen minutes later, he tells me that the part needed for my iPad is something they cannot get. I'm out of luck. I ask him why they don't check whether they can actually do the work before wasting an hour of my time... crickets.

I absolutely regret choosing Gravity to repair my Mac…read more 1) "The customer is always right" -- whatever the opposite of that is, I suspect that is their motto. It was an uphill battle with them the entire time. Don't believe me? Look at all the other reviews here. 2) The charge "book rates" for work like an automotive shop, so if something takes 3 seconds to fix, they will bill you an ENTIRE HOUR ($100) -- EVEN IF you are already paying them labor to fix another issue on the same machine. 3) I paid them ~$900 to replace my logic board. I asked them to also replace the fan given the noise. I had to ask FOUR times. They simply ignored me the first three times. The first time was when I brought the machine in, I even had a paper TAPED TO THE MACHINE saying I need a new fan. Then three more times I asked in the online ticket software. They finally agreed, said the price for the fan is $30 (fine) but it will be $100 in labor -- even though the case was already open and its literally just THREE SCREWS. 4) I asked another Authorized Apple Retailer for a second opinion on Gravity's billing: "This is nonsense. The fan has to come out to replace the logic board, why on earth would we charge extra labour to replace it, that's nuts. You'd have the cost of the part (if you agree to it) extra, that's it. Even if the fan wasn't noticed until after the board was fitted it's only 3 screws to remove it again." 5) They replaced the fan, but didn't use any of the remaining hour to clean the fan ducts or related so now my Mac f****ing WHISTLES at 2300 RPM (which isn't even max). Like they didn't even test the fan at high RPM or they didn't care it sounds bad. Like it plays an actual music note the whistle is that clear. 6) I was clearly unsatisfied and they did not escalate the issue within management or try to resolve it -- instead they removed my access to the ticket and ghosted me. Wow. NOTE: It really pains me to do this. With COVID-19 hurting the economy, this is a time when we should be supporting local businesses. But Gravity really crossed a line and deserves to get called out on it. I would not be surprised if they are closed by 2021.

He was super nice and fixed my screen while we went over to the mall! He also gave us a discount.read more

Quick and easy service. H.K. Was very helpful, helped me repair my iPhone 16 pro max screenread more