My Chinese wife and I use them to repeatedly send packages to China. These guys are great and helpful. I speak Chinese and can write well enough to communicate, but since I don't want to make a mistake while typing the shipping information, then do it for me, and are both friendly and professional about it. Basically, they help, period. No issues. The price is easily half compared to USPS, FedEx, UPS, etc. Why? Good question! However, they utilize (are) a Chinese company, and require the national ID of the Chinese recipient, their address (of course), and must witness what items are in the package. Big Brother at its worst. Use them though, you won't be disappointed read more