If I could give this pharmacy less than one star I absolutely would.
Over the last month and a half, every single time I have done any kind of business with this pharmacy there has without fail, been some kind of problem or issue. With the first and second issue I truly wanted to give this place the benefit of the doubt, and chalked it up to possibly that they are understaffed or that it truly was a mistake because even the most perfect employee does make mistakes they are humans. I would've completely let the mistakes go if it was not for one pharmacist that has continually made whatever the error was even worse with her attitude and her disregard for any kind of customer service skills at all.
Whether it is the pharmacy's fault or the providers or even my own, the issue has been made worse EACH TIME due to this woman's poor attitude and response. Even then, the first time that it happened I gave the benefit of the doubt thinking "maybe she is having a bad day and I do not want to make it worse by putting a complaint in about her behavior and responses and poor customer service skills." But it has happened every single time that I've interacted with this woman.
Every time, she has not only been unhelpful but also acts as if she is better than the customer and should not have to give the customer the time of day.
I truly do not understand how she remains employed at the Cvs because of her behavior with not only me but members of my family that have individually been treated the same way without my presence, at that point it cannot just be a personal issue she has with me.
It seems as though she believes that she got her pharmaceutical degree to deal strictly with medicine and does not realize that if she works at a store that has even one customer that she also needs to use her customer service skills.
I myself have work in the customer service field for my entire working life, and even at age 16 I understood that the way that she treats people and talk to customers is completely unprofessional and downright rude. It is baffling that she continues to remain employed with the Cvs, due to the unprofessional nature that she has displayed EVERY TIME IVE EVER HAD TO INTERACT WITH HER OR SEEN HER INTERACT WITH ANYBODY ELSE.
Until Cvs decides to do something about the poor customer service skills that this woman displays for every customer I've ever seen her interact with then I will not be giving them my business anymore. I do consider myself a somewhat understanding person in comparison to some of the customers out there, and even with giving this place the benefit of a doubt when they made mistakes in the past I still continue to give them my business... It took over three interactions with this woman that drove me to finally saying enough was enough, but until something is done about this woman's customer service skills and her behavior while on the clock as an employee for the Cvs... They will continue to lose business because I cannot be the only person that feels this way. I have watched this woman interact with many other customers while waiting in line, and every single time she has acted in the same poor mannered way that clearly shows her disregard for the customer service skills that she needs to have as a employee that works for a business that stays afloat by their customers and prides themselves on good customer service.
I will be making sure that I speak to the store manager as soon as I get this woman name when I go in there tonight, and I will also be calling into the one 800 hotline for Cvs as a national brand and letting them know that they have an employee that continually risks and damages their reputation as a company with her refusal to acknowledge that customer service is a huge part of her job as a pharmacist.
If you go into the CVS and use them as a pharmacy please watch out for this woman, because I can guarantee you that she will absolutely ruin your day if the issues that the pharmacy continually has with your medication and have not already put a damper on it.
She is a young woman, of Asian decent. read more