Has to be the worst staff ever! They never answer the phone the message says leave a message and they will call you back in an hour. Guess what! No one ever calls back And God forbid you have a question ....you get passed to another line only wait again and to get a whole bunch of attitude! They should all be fired ! read more

Down the street are two local pharmacies that will take your insurance. I'm moving to them today. I wish I could give this location zero stars. Half of my trips here take forty minutes. Prescription refills get lost, staff is slow to open up additional counters, phone line is shut off and no one picks up because they're busy. read more

CVS in Westport -specifically the Pharmacy- is absolutely terrible. The Pharmacy is a total mess and the people who work behind the pharmacy should all just be fired. Better yet they should just close the entire pharmacy down. For each script we have we need to visit the pharmacy at least twice and call our pediatrician 2-3 times as CVS always claims they "never got the script." They also frequently lose their filled scripts. The line is always long which is because they are terrible. read more

New to Westport ... So far I'm completely underwhelmed, especially by the pharmacist at the Westport CVS. After having a prescription sent over three separate times, on three separate days, I was told the prescription would be on the next truck. After multiple days of calling, I was finally told there was no prescription listed for the "same" person. I called the doctor who stated they had verification that the prescription had been verified by CVS. The woman pharmacist, who I tried to explain this to, kept telling me just to leave my number. When I shared that I had already done this multiple times- she proceeded to hang up on me. This is less then an appropriate of a response. We will be finding a new pharmacy. read more

CVS in Westport, CT is the worst. The pharmacy manager should NOT be around other people, she cares nothing about the customer she only cares about her staff who are rude and ignorant. I'm always getting less medicine because they don't know how to count and they really don't care anyway. I changes my pcp over 2 years ago and they are still contacting my old DR to get prescriptions refilled. They don't give a damn and don't take responsibility for ALL their mistakes and they make hundreds of them. if you care about your health and wellbeing get your prescriptions elsewhere! read more

They don't seem to know they're a**e from their elbow...slow and incompetent staff and processes...so much of my time wasted and frustration generated by their inability to provide a simple service read more

I've been to many CVS pharmacies in TX, CA, NY, NJ, HI and this is the worst one! The pharmacist is rude and short with the most unprofessional, cantankerous disposition I've ever encountered. I felt like there was some limit to questions I could ask as with each one in attempts to figure out why the insurance didn't register, she got more impatient and curt. And although I am sure I was spotted by at three workers behind the desk, none of them greeted me but one finally did after I made my keys jingle and fake-cleared my throat while standing against the "drop off" line minutes after a barely audible "be with you in a second" was muttered at me. They have an unusually wide reception desk. So if you had to put something down for them, you'd have to bend over onto the counter to place it on their half of the counter. Well, that's what I did the first few times I forwarded over my ID cards, pens, etc. Yet every time they returned something, they put it on their half of the counter. So... at this point, I knew I'd never return to this CVS and I was beyond annoyed by their unprofessionalism and messed with them a bit *chuckle* and placed their pen on the middle of the counter; not on my side of it, mind you, just the middle, and I swear because they had to reach over a bit, she chuffed and huffed. The power struggle and job dissastifaction here is real. Customer service is non-existent. Had I not needed to fill my scripts in a hurry, I would've done some research and saw all the negative Yelp and Google reviews and spared myself the aggravation and time on this dump of a pharmacy. I just transferred my entire family's RXs over to Walgreen's down the road. Have had multiple positive, professional and productive interactions with their pharmacist and staff. Don't waste your time at CVS. GO STRAIGHT TO WALGREEN'S. read more

WARNING!! DO NOT GO HERE!! THE PHARMACIST MADE CARELESS RECOMMENDATIONS FOR ME TAKING MEDICINE. The pharmacist here is careless. He told me that I could take nyquil with my medication. I ended up doing it and got really sick and threw up blood. I called CVS to tell them that they were dumb and the same friggen guy who told me to mix the meds starts yelling "I AM NOT YOUR DOCTOR" yeah your not but you are literally a pharmacist dude. You are there to look out for the health of ppl that get their meds there and you say its friggen okay to mix medications that could have resulted in longterm medical problems? Checked with 10 other CVS's and my doctor and you ARE NOT SUPPOSE TO MIX THE MEDICATIONS THAT THIS PHARMACIST RECOMENDED! Fire the pharmacist because they are an absolute moron. If you care about your health, do not go here, because somehow this guy coasted through pharmacutical school. but yeah your medications wont be ready for a long time and when you ask how long they get annoyed with you. Yeah they are slow and what not, but being uneducated about medicine is a huge red flag read more

see that larger than usual waiting area by the door? it is because you will most likely be waiting if you are here for a prescription. Doctor ordered me a 30g prescription and they gave me one 15g, didn't notice til i was home so i guess i will be going back in a week. while waiting more than one person was told their prescription was sent to the other CVS they use in Boca. Parking in front is usually pretty hectic so go to the back but be careful in the alley that you have to drive through to get to the larger lot. read more

CVS Pharmacy - Drugstores Near Me - Westport, Connecticut

This has to be the absolute worst pharmacy EVER .. I know that were in unusual times however, I cannot get them to deliver my asthma medicine... They cannot function outside their small box EVEN when it comes to life and death -shame on you CVS .. go to Walgreens for better service !! read more

I do not make this review lightly, but the people working at this particular CVS are so incompetent it is disturbing. There is almost always a 20 min line just to pick up prescriptions, and the staff is horribly rude. FIND ANOTHER PHARMACY!!! read more

I'm disheartened to agree with my fellow yelpers. Very long pick up lines at the pharmacy always & try to get the pharmacy to pick up the phone? Forgot about it - they simply do not pick up & the caller is forced to hang up which is of course what they want. Very poor customer service & like another reviewer said - no one cares. read more

If you like some seriously rude people on the phone and long lines waiting waiting waiting to get your prescriptions then this Westport CVS location is for you. read more

I never have a good experience at CVS. Here is today's experience: as usual, I had a hard time finding what I wanted; several employees were standing around, so I asked them; they told me the aisle, I said I had already searched there; they went with me back to the aisle and discovered (typical at every CVS, and these are all large stores with way too many items) they were out of it. I picked a substitute for what I wanted and went to pay. No line, but the ONE cashier was spending a very long time with one customer (remember that SEVERAL CVS employees were standing around throughout the store). So, to self checkout, which CVS is obviously trying to force all customers to use. One of the standing-around employees "helped" me with self checkout, but he was obviously not pleased with my frustration. Today's experience is fairly typical at any CVS I have visited for 30+ years. read more

My 13 year old dog has severe collapsing trachea which he requires a twice daily cough suppressant for. I came with my prescription from a very reputable hospital in the area (Cornell University Veterinary Specialists). The extremely rude pharmacist here refused to fill it for me and embarrassed me in front of a line of people claiming that she had no way of checking if the prescription was valid. Even though the prescription clearly states the hospital phone number and all other necessary legal requirements for a valid prescription. I drove straight from here to Costco and they helped me without hesitation and for a cheaper price. I will switch all my prescriptions to Costco from now on. read more

High traffic 24 hour pharmacy that gets jam packed in the early evening. Frequent lines during the afternoon and evening. Wide selection of face toiletries and beauty products, however this CVS is one of the most expensive I have ever been to. If you're looking for salon grade products, they have more than most. Parking is also a nightmare off of the Post Road during lunch time and rush hour. A second back parking lot is conveniently located and less of a hassle to enter and exit. Remodeled within the last few years to expand the beauty section and increase aisle width. There never seems to be enough staff working the counter. read more

Worst CVS in the world! I would say the staff has missed taking some meds, but seeing the poor reviews below on the pharmacy, I don't think that it would be possible to even get them. I wait in line get an rung up by Raymond. "Everybody loves Raymond" right? Wrong! I say hello, and not only does he not say hello back, he gives me a dirty look!? Thanks for making me feel welcome. There's No "did you find everything ok? How are you doing?" Just a listless vacant employee. The lights are on but no one's home. At the end no "good bye", no bag for my items, no handing me the receipt. Raymond just barks "Next." I'm taking my business to a Walgreens next time. read more

I just complimented another CVS in Arizona that I frequent often. I gave them 5 Stars. So it got me thinking which CVS is the absolute worst that I have shopped at? Well, the Westport locatiom stood out. I travel constantly for business and my Travels take me to Westport every couple of months. I Hate going to this location. The worst ever. Rude employees, total incompetence. The place is run down and dirty. This one wins the award for the worst CVS and I have been to many throughout the country. Congratulations read more

Got an email that my photo order was ready for pick up. Went in the next day and I was told that an email saying " ready for pick up" means, the Oder had been received but not ready fir pick up. Then I was told to call an 800 number for help. What? This Place needs some work. read more

I would go to any other pharmacy than this one if I was able. The hours changed recently, so they're not open very late, the lines at the pharmacy are always long. When you call...it's very difficult to get through to a human and the pharmacy staff is hit or miss. Some are very sweet, but some of the staff is very rude. read more

Failed to get medication despite it being ordered and left me on hold for an hour. Never found another store for me with medication just told me to figure it out. Left me without medication for over a week completely rude and worthless. Avoid at all costs. read more

If you people in CT think this pharmacy dont ever go to 3775 e. Tremont Ave., Bronx, NY 10465 they dont even answer the phones ever at the minimum if you are lucky 1/2 wait & then hope its there ..I had to get my moms scripts out of there I couldnt take it anymore never got the right info I mean NEVER or told to pick something up & its not there always a issue on top of they NEVER answer phone maybe if you call 2 or 3 am ...........total disaster ....sometimes I actually got someone there who knew what they had to do but that was rare ....few were totally nasty ....but there were nice people wasnt all there fault how CVS wants to run that store ...... read more

This is the worst place to work for they are rude Jen the manager of the pharmacy is very fake not only that but the keep food with meds I felt sorry working there these ppl need to close down!!!! I have pic to show how they keep food with meds who's is not part of the job read more

CVS Pharmacy - If you can see the food - Drugstores Near Me - Westport, Connecticut

Horrendous pharmacy! They have lost my prescriptions, they have lost paperwork, they never call or they call too late, etc. Finest moment: they still call my sister saying her prescriptions are ready when she lives in SEATTLE even though she has called repeatedly to say that she no longer uses this particular pharmacy and no longer lives in the area. One Indian woman once told me that I am in fact my sister because they would never process a prescription under the wrong account... when I showed her my ID, she finally stopped defending her actions and called my doctor. I have put up with their incompetence for years because I live by Compo Beach, but they still make the same mistakes and don't take any accountability. Westport has so many options - this pharmacy is a complete joke! read more

Think of CVS as Walmart for the upwardly mobile with eternal patience. The formula for filling prescriptions goes thus: if you need it immediately, they will swear upon their grandmother's grave that they did not receive a fax, email, phone call, smoke signal from your primary care provider or local dealer. If you still have a month's supply of the pills at home, the CVS roboman (Hello! This is a call from----CVS Pharmacy---West-Port-Connecticut), will blow up your phone with messages that increase in direness with each passing day. Don't forget to pick up your benzodiazepines or the pharmacist will return them to their original container and you will be SOOL. If on the other hand you are dying from Ebola and the blood is oozing out of your eyeballs, consider the wait a golden opportunity to shop for cosmetics, cozy fleece pants, nutritional supplements, periodicals, snack items, toiletries, cold remedies, baby needs, feminine hygiene products, and enough candy to give the entire town of Westport Type II diabetes. In other words, this is a shopper's and hoarder's paradise! I usually stick to the cosmetics aisles, because even in the greatest economic crisis since the Great Depression, it's impossible to have too many lipsticks. If the red haired lady isn't looking, I swipe a swatch of lip color on the back of my hand with all the frail self-loathing of a child predator (you know it ain't right, but you just can't help yourself). The haircare aisle is a close second to the makeup section. Make sure you've checked your balance before you troll this section in search of conditioner. They carry a $119.00 Kerastasse that is the best on the planet (even if it does contain silicones and parabens). When you buy this conditioner, remember to carry your 25% off coupon, or better yet, have the discount pre-loaded onto your card. After the haircare section, it's always a good idea to cruise the candy section. Nothing too high end here--no Jaques Torres chocolates--but enough high fructose corn syrup to keep your fifth grader doing cartwheels in the library of Coley El. Once you've loaded your basket with goodies, head on over to the feminine hygiene aisle, where you'll find all kinds of wonders. Back in the day, this was where your mother sent you to buy Kotex. Now it's the place you go to get condoms, lube and a cheap vibrator. I kid you not, they actually sell a vibrator in this store. It is surprisingly easy to purchase enough sex paraphernalia to stock a largish brothel. But do NOT try to buy Pseudafed without proper ID. If you are lucky, the ID check, fingerprinting and retinal scan at the pharmacy checkout to buy the pseudafed will take just long enough that your anti-ebola medicine will be ready for pick-up by the time you're through. Try not to beat the odds and come at night. At night, the real human employees go home and are replaced by people who couldn't get hired at walmart, circus dwarfs and Hitler Youth, which means you've got to allow an hour minimum to get your scrip! read more

I need to cancel my prescription and I have to talk a pharmacist to do it. I have literally been on hold for over 30 minutes. Do not go to this CVS! they should be sued for their gross incompetence. read more

Convenient, good selection, overpriced, long lines, unfriendly demoralized employees. Allow 5 minutes for a one minute transaction. Park in the back. read more

I would give Zero stars. The lines are horrendous, the app never seems to work, the systems are usually down and the people just don't care. Don't know why I've been keeping my prescriptions here - time to make a change. Simply too frustrating to waste your time here. Even if they had one or two more people at the register it would help. read more

On top of the long lines, the website information says it's open 24/7. Then you find out when your prescription is held hostage that they lied about that on the web. Nice of them to keep their basic information clear. read more

A few words of gratitude to Kungal. She is a truly remarkable Pharmacist, consummately professional, always on top of everything, kind and patient when dealing with customer's enquiries, and is able to perform wonderfully under pressure. It is a real delight to come in contact with Kungal who I believe represents the best of what CVS is about - commitment to excellence! read more

Today I visited this CVS to get a flu shot. It was about 4pm and there were only 3-4 people in line at the pharmacy. When I asked about a flu shot, I was told that they were too busy but I could wait an hour if I wanted. Not wanting to wait an hour, I inquired when they weren't busy. The clerk at the pharmacy told me to come back on Saturday around 9am. After asking that they weren't busy on Saturday morning, I was told... "well not as busy". I told them that the Norwalk CVS on Route 1 sent me to Westport as Norwalk was out of the flu shot. I was then told I could wait 30 minutes.....but decided not to as I couldn't be sure if would only be 30 minutes and found the clerk very dismissive. I live in Westport and do most of my shopping at the Norwalk CVS...nicer people, better parking and a much more pleasant shopping experience. read more

I feel fortunate to have come in contact with Sarah ( Westport CVS Pharmacy ) who I believe represents the best of what excellent personalized customer service is about. CVS is very fortunate to have an employee of her caliber: enthusiastic, thoughtful, efficient, and gracious. It is highly dedicated and caring people like Sarah who are reinventing the delivery of superior customer care to local communities. With heartfelt gratitude, read more

The most horrible pharmacy experience of my life. The women who work here do not give a damn about you or that you are sick. Slow, lacking any compassion whatsoever. You will wait forever while a single attendant slowly checks out customer awaiting their prescriptions. Slowly...because they don't give a damn. If you complain, they will say "what do you want me to do about it." I was sick, I wanted my prescription, and they didn't give a damn about me. I will never forgive CVS at Westport for this. This place is a living hell. I hope CVS is proud. read more

Shockingly understaffed. Un-empathetic. Unorganized. Customer care and compassion is clearly not a priority to whoever manages this pharmacy. First review I've ever written about a business ever, but had to! If you are counting on filling a prescription same day and having professional communication, this is NOT the place for you. read more

The retail store at this location would get 3 or 4 stars from me and the staff is great, but the pharmacy here is just crazy. There is always a long line, and they almost laugh at you when dropping off a script (usually sick) that you were hoping to wait for. I'm not sure why this situation doesn't get corrected or addressed. I'm sure they must be over-subscribed and short-staffed. read more

Awful! Yesterday : 8 minutes on hold for the pharmacy. Gave up and called again for the store...no answer. Today: 6 minutes on hold for the pharmacy. Gave up and tried the store..,no answer! Why have phones? read more

You know when you go to a place time after time...leave there thinking I have to write a review and warn customers? The time has finally come. This CVS is the worst I have ever dealt with. I go in there 1-2 times a month - and it always sucks. The pharmacy should be ashamed. They are terrible, understaffed, and have ZERO customer service. They never remember you. For a local place in a small town, they should be embarrassed about that. If I were the Manager - local or district, I would target them as NEED FOR HUGE IMPROVEMENT. I went in today with a $10 coupon they sent me in the mail. After waiting in the usual 15-20 minute line (RIDICULOUS), She tells me I can't use the coupon unless I have my card. My card? Why do I need a Free CVS shopper card to validate who I am? I am PICKING UP DRUGS for god sake. They have me sign waivers for it! I do it every month! They have every piece of information on me to pick up my prescription - do they think I am running some covert operation to save $10? Im a customer! A regular one. Get it together. Fine tune the systems for your Frequent shopper incentive program to actually INCENTIVISE people to use their perks in a user friendly way. After all, isn't the GOAL of having a CVS card to get people back in the store? Take down the ridiculous roadblocks. Walgreens here I come. I'm officially DONE with WESTPORT CVS. read more

This place could definitely be better managed... I'm a pretty patient person, but I feel like it often takes far longer than need be to get in and out (especially if you need something from the pharmacy). Despite this, I find the staff members quite pleasant. Perhaps some new organizational systems could help them be more efficient? read more

Always under staffed, prescriptions are never ready on time even though they tell you they will be. Lines are always out the door. Takes forever at any time of day or night! read more

Staff is rude, not customer friendly at all. From manager on down, they act as though they are doing you a favor to bring your prescription to them. Have gone there on repeat occasions and always the same, consistently negative experience. read more