This location in general used to be better back in the day but now it just feels like a ghost town. The south service is so horrible. I'm leaving the store and I'm realizing that two items were never scanned correctly. Very frustrating. read more

CVS Pharmacy - Drugstores Near Me - West Covina, California

Went to pick up prescriptions for my wife and I and I noticed coupons on the receipt. Still needed some vitamins C tablets, which were on sale for buy one get one free, great deal with the discount coupons. The cashier made sure I got every single discount available! read more

Service is great, the lines are never long, and the staff is very accommodating I don't go here for my prescriptions. However, the photo department has always been very helpful. read more

Thank you Gina! You have customer service skills you could teach others. Very kind and attentive to what we needed. Quick at checkout with a smile. read more

I went to cvs and bought 2 things. Of which one item had a coupon however it didn't apply. So a few days later I went in to ask if maybe someone can explain the receipt. I didn't get the lady's name there but I did my math and then she said "well I don't do math" then proceeded to say "we just go off what the registers say" "you must've not got the item when it was on sale" " you didn't input your membership number" she was totally dismissive about my situation. She then does her math but was calculating with the original price. Well she's right about one thing, she doesn't do math. Look it wasn't even about the extra charge at this point it was the horrible customer service. If your systems aren't calculating right then u guys could be over charging ppl everyday. I ONLY go to cvs to use my 10$ extra care coupon u guys give. I work retail too and never treat my customers like that, And I will be calling corporate about this. Because she could've done something but was too lazy to do her job. read more

CVS Pharmacy - The receipt showing I had a Coupon but system didn't apply. I'm thinking it was a system error - Drugstores Near Me - West Covina, California

Pharmacy is always quick to fill. Business is super different from when i first started coming as a kid. Workers are always nice and friendly read more

So far, my experience with CVS handling my prescriptions is pretty good. It just gets really busy-but not bad at all

I've yet to have e a negative experience at this store. Pharmacy employees are always patient and kind. I was able to buy ALLLLLL The gift cards for Christmas in ONE VISIT! They have A PLETHORA of cards to choose from! read more

May 2024 I went to this CVS wanting to buy an iron supplement but knowing very little about them. Suzanne greeted me right away and actually walked me to the correct section! Then, after explaining that she is not a doctor and cannot give medical advice (standard procedure, I'm sure), she was kind enough to share her personal experience with several of the supplements! Once I reached the checkout line, I saw her helping out at the cash registers. When she saw me at the self-checkout machine though, she came over and asked me if I had any questions. What service! I will be back! August 2024 I again went to this CVS looking for cough medicine this time. I bought a slightly different product than usual and needed to exchange the item for the correct one. Lincoln recognized me from the earlier purchase. When I told him I needed to exchange the item, he immediately went to the section and pulled out the product I wanted. That is service! Finally, he made the transaction very easy for me. Great service from Lincoln! read more

DO NOT BUY GIFT CARDS HERE! I paid cash for a target gift card I even checked the back not scratched didn't get the first one got one in the middle The person I gifted it calls me to tell me there is no money in the card how embarrassing for me and himself when he tried using it So either the worker scammed me and never put the cash in the card like she said she did or there system got hacked This has never happened to me and I buy a lot of gift cards so I think it was something shady that was done from this cvs read more

Very spacious CVS. Pharmacy, self photo kiosk, passport photo, ATM, lotto, Moneygram available. Clean, friendly staff. Extensive selection for whatever you need. Restroom is unlocked and clean. I came here multiple times and always the same consistency read more

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I got to the store and the website said it was open till 11 pm . Girlfriend wanted to get some thing for monthly needs and didn't want to let us in . Place should update their time . read more

I waited 5 min and was helped by Erica she was nice and efficient. She was on top of her game!! The place was super clean!! Greeted with a smirk which is better than nothing at all. The only down fall from my experience was there was a small sign saying no mask as they are in high demand... but if I wouldn't of made the comment to the cashier clerk about not seeing any sign of no mask. I would have NOT seeing the sign - come on needs to be bigger!!! read more

CVS Pharmacy - Pharmacist tech - Erica - Drugstores Near Me - West Covina, California

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This CVS pharmacy is the worst. I've been to several other CVS pharmacies, but legitimately this is the worst one. They will BOMBARD you with automated phone calls. I had to ask them 2x to stop calling me and send me texts. They say they can not do that. Other CVS pharmacies can do it, but this one can't. I called in a refill on my prescription on a Sunday at 1pm. The automated system told me to come after 4 pm. I came at 4:15pm and they tell me that they didn't fill it. They told me to hang around the store so they can refill it. After 15 min, I got called on the intercom; then they tell me that they don't have my medication in stock! Why did I wait 3 hours, come into the store, and waited for my prescription to get nothing? This time, when it's truly relevant, why didn't they call me? They told me to come back Tuesday. I told them I have no more medicine. I need that prescription today. They called another pharmacy and transferred my prescription. Now I have to rush to another pharmacy (since they close at 6pm on Sunday) and wait again for them to fill it. When I complained that they legitimately wasted my time, they told me that they are not "responsible for the automated system." They pretend that the automated system is not their responsibility. They don't take any accountability because "it's the automated system that messed up". How is the automated system not part of their business? If it does not work, it is their responsibility to fix it and account for it's discrepancies. I asked them, if the automated system does not work, why even have it? He said "I don't know." Moron. This CVS pharmacy is GARBAGE. Go to any other CVS pharmacy. They are not all wonderful, but at least they aren't completely INCOMPETENT like this one. read more

This CVS manager (Rosa) needs to upgrade her logical thinking skill! I asked her for 3 free N95 masks and she refused to give them to me. The reason? She said I already got 3 masks from them. I said I have never had received masks from them. She pointed to the mask I was wearing and said it is the same type of masks from CVS. I said I bought this mask from Home Depot. She still did not believe me and said "only" CVS has this type of masks! Here is the type of mask I got from Home Depot "9205 N95 Aura Particulate Disposable Respirator Foldable" https://www.homedepot.com/p/3M-9205-N95-Aura-Particulate-Disposable-Respirator-Foldable-10-Pack-Case-of-8-9205P-10-DC/317157638 read more

CVS Pharmacy - Home Depot N95 mask - Drugstores Near Me - West Covina, California

Worst pharmacy to have your necessary medication filled. Management and clerks will not help you if they need to check with your doctors office. They are inconsiderate to your needs. Walmart Baldwin park has a pharmacy and they are helpful and do not give you a difficult time to receive and fill your prescription. Also per my experience... CVS will sometimes laugh at the fact that they control your medication. I've seen and experienced this kind of behavior. Shame on you! And the managers will do the same. So I do not recommend this CVS. read more

My mother needed her blood pressure meds ASAP, so she called the pharmacy in the afternoon of Friday, October 30th. The female pharmacist/tech who picked up the phone was rude from the moment she answered. Before my mother even had a chance to introduce herself, the lady immediately told her that her medication wasn't available for pickup for another week -- and immediately hung up the phone. My mom called again later that day and a male pharmacist/tech answered the phone. He said that they have been available for pickup. My mother suffers from severe hypertension and this kind of terrible customer service could have put my mom at extreme risk. I hope that female pharmacist/tech faces consequences! P.S. We picked up the meds yesterday and noticed that the prescription stated that the next refill would be a year from now, when it's typically every 3 months. Ridiculous. read more

Now I know why they have 2 stars. Doctor called in a prescription and was told by the pharmacist that it would be ready in an hour. I come by 2 hours later (assuming they are busy because of the time of the year) and they are barely submitting my order when I show up. Vivianna (the clerk helping me) doesn't seem to pleased when I ask why it was barely be submitted. Keep in mind when I arrive there was no line or anyone waiting. This creates such by service during a difficult time. Everyone always says to consider the workers but yet they can have a I don't care attitude and that ok. I don't think so. read more

Cindy Luong should Not be giving patients to children or be dealing with patients. We brought my daughter 5 yr old daughter to get her flu shot and clearly she is going to yell and scream. Cindy got super nervous and covered her ears saying she couldn't do it if she didn't stop crying. She was clearly Not equipped or trained to handle patients. I understand if she gets nervous but she should simply could say let me get someone better suites and Not tell me do you want me just to cancel it. NEVER come here. Filing a former complaint against her, as she being in the medical field should know better. read more

Worst customer service ever at the Pharmacy. There always seems to be an issue when picking up prescriptions.

The store is large with lots of inventory, however, the front help should be better trained to be courteous. The young male cashier didn't ask how are you or any of the usual greetings. Before I even got to the cashier counter, he bluntly asked" what's your phone number?" When he gave me my change, he just plopped the whole amount into my hand and didn't even tell me how much I got back. I deliberately said "Thank you," to see what reaction I would receive. All he said was " hmm." So rude! read more

i really greatly dislike this location. its always understaffed so expect to wait half an hour for the pharmacy. waited almost an hour today for the 1 pharmacist to check everyone out. read more

I recently changed my pharmacy to CVS. I had only good experience so far. First, it was very easy to do. Second, they had all the drugs that doctors prescribed. Third, they were very knowledgeable and answered all of our questions. Forth, they were polite and very welcoming. The store was very nice and easy to find items. The adds were at the entrance and the special prices were clearly marked. Pros: Easily accessible, professional, friendly, and informative pharmacists. Clear signs to indicate where everything is or where to go. Large space and chairs in the waiting area. Cons: Can't think of any. read more

I was trying to use the coupon for toothpaste. The machine doesn't allow my coupon so I have to call help for twice. The staff's look like I own her a hundred dollars. No smile no nice. Make me feel I am troubling her. The staff at drop off desk, she is not patient to my questions. I hate the feeling that purchase in this store. read more

I just moved in the area about a year an half ago. I found this CVS last year. I been going back since then. Most of the staffs are very helpful except one, his name is Luke (kinda young). He was nice at beginning but I hope this come up to management whoever train the staff make sure they train with better accurate info. The story was I have two insurance. Usually one insurance covered medication and labs test, second one my specialist. When I came in i told him make sure insurance that covered med and I showed him. When the medicine came out, the cost way more than what paid from the last time. I do understand if it different med I have to pay higher or diff generic brand they don't cover. I asked him is it the insurance I showed him he said Yes! The first mistaken answer he gave me. I trusted him than I left. I went in the car the receipt stated the other insurance that he put in instead. The point is I rather he go check at that time so I don't waste my time, second he said my first insurance not working. He give me the assume answers without confirm his answer with someone who know the answer. I am grateful for this place but again "do not give wrong answer because you are lazy to go confirm". People can read Luke!!! Not everyone can't read. It very unprofessional and waste people time. Kindly train the cashier staff at the pharmacy. Need a lot of improvement on that. read more

CVS sells prescription drugs and a wide variety of general merchandise, including over-the-counter drugs, beauty products and cosmetics, film and photo finishing services, seasonal merchandise, greeting cards and convenience foods. This isn't the greatest CVS I have been to, but it's not bad at all. Customer service is good. I'm usually greeted with a smile. In the evening, there aren't many employees but at least one person is there to assist you at check-out. The store is pretty well-stocked and I always find what I'm looking for. read more

CVS Pharmacy - Front - Drugstores Near Me - West Covina, California

Understaffed and no sense of urgency. Their shaving razors are under lock and key with no associates available to unlock the damn thing. Annoying. Never again. read more

The lady that helped us was very rude and made us feel rushed while checking out. She had no respect for the customers and obviously doesn't show any curiosity. Will not come back read more

The pharmacy has the worst customer service. They are so slow and just ignore customers never will I brings prescriptions here again.

This place has been here for years. I don't care for the pharmacy here due to minor customer service issues but the alcohol prices are good. The gift packages during the holidays for adult beverages are really good read more

Yes, a really good place for my drugs! Legally prescribed ones of course. The food and store is very nicely organized and there's lots to buy. Parking is good plentiful as well. read more

I like this CVS so much that I still use them after moving a few miles away. The pharmacy has always been quick, friendly, and professional. The pharmacists I've gotten in-person and on the phone always seem like they actually care about what you need. Plus the booze here is cheaper than the other locations closer to me. ;) An employee from one of those locations actually told us they go to *this* CVS for their alcohol, too. It's a pretty small location, unfortunately, and it's a little sad-looking inside comparatively, so I feel like I can't 5-star it as a whole. Regardless, after dealing with lots of crappy pharmacies, this is one of my favorites. read more

If I owned this pharmacy I would be doing some firing and hiring. My monthly prescriptions are never ready when they tell me they are. Seems I have to make a trip for every single prescription The only reason I come to this one is it is right down the block. I wonder if the management knows how awful their service is? Do they read these things? read more

So like many of you I had stop coming to this cvs location because of customer service, however not long ago I had to come to this location for some specific reason I'm glad I did customer service has improved so much and store always has product in stock I'm very happy with the service I have received now a few times by Gabby& also other staff members they are really attentive and it always makes my cvs trips a lot more enjoyable! read more

Literally only time I come here is if I am too lazy to drive to the 7-11 or any other store for beer ! It's always so slow and depressing in here. I also bought a 24 pack which I grabbed from where it said 14.99 and they charged me 18 bucks and when I said something and took him exactly where I grabbed it he said he could only mark it down if there were four cases of beer right there and I explained I grabbed the last one and got it only for the price he said sorry can't lower it there was only your case right there someone else may have put it there. So whatever kinda made it seem like I was lying about where I got it , I still bought it at normal price but maybe they should learn how to put things where it's needed I am sure other people got the marked down price but since I got the last one I couldn't , eh, anyways I rarely come here I would rather drive down Merced to the 711 or down to liquor by Edwards ! read more

I work in a hospital and know a thing or two. I faxed my prescription few hours early just so I don't need to wait in the long and slow line. I even asked them prior to faxing if that was ok. I've already had an account with them. It's not even like it was a narcotic. It was just antibiotics. After 12hrs of work I arrived to CVS and guess what? They made me wait in line, process my prescription, wait for them to prep the med, wait in line again to pay. Poorly manage system. read more

This used to be a great CVS. It's been around forever and it's where me and my family would go. Oh how things have changed! I went in a few days ago to drop off a prescription and waited 45 mins in line to simply drop off a prescription. Yes,you read that correctly, 45 MINUTES! I'm sure I'm not the only one that isn't in the mood to wait in line after work for a line that resembles an amusement park on a slow day. The customer service here is also non existent. I'm sure myself and everyone in that long line would have appreciated a " Thank you for your patience,I'll be right with you." But of course the customer service at this location,is useless and insignificant. I had to return again today,unfortunately,to do a return and I asked the cashier by the name of Lizette a simple question and her response was a dead in the eye "I don't know" Don't you just LOVE that response? Didn't offer to find out the answer or call another associate to find out. She simply kept ringing up my items. I know some people hate their job but seriously?! Don't work with people if you hate interacting with them. Suffice to say I will NEVER return. Customer service at this location is a negative 0. read more

Dropped off prescription on Thursday, they said they needed to call the surgeons office to confirm pain medication. Came back Sunday, they said they called the doctors office and they had left a voicemail. Called today to have them say they didn't hear back from the surgeons office so I just ended up calling myself and the assistant said she had no voicemails from them and that she will call the pharmacy to confirm the pain medication prescription. Idk why I was so hard to get this taken care of in their end, even after telling them that it was needed before Friday since that's when the surgery will take place. read more

Well congratulations CVS here is another bad review of the pharmacy and the manager David. I put a refill prescription in, waited an hour and a half only to be told it would be another hour. No one in the store, My husband needed a simple refill, ibuprophen, and the pharmacy dragged their feet. I spoke with the manager, he put me on an extended hold so I went in to see what was going on, he was laughing and joking with the pharmacy definatly not concerned at all about my issue, told me he could do nothing that I had to wait another hour. I got angry, so I left. Took my husband home, fifteen minutes later i get a call my prescription is ready. I will never use this CVS again and I am going to tell every person I know that this store is the worse of the worse. David shame on you, you are a horrible manager and I am going to make it a point that everyone knows this store, especially the pharmacy is lame. Keep up the good work!!! read more

Very very unprofessional store manager, my receipt says name is Suzanne but I don't know if that' s her because I don't want to blame other customer service who are nice . But this manager gave me a lot of restrictions that I've never had before in any other cvs store , was doing a friend a favor and used her card for a separate transaction and Suddenly , I can't do that .- never happened before . She claims One items on sale will not be ring up what's in the ad and will not give me that price and said she cannot overwrite it . Only one Jeff and she put it away herself by the counter - must have interest for herself moreso it's last one . This happened morning of 11/27/20 whoever manager is. Very very RUDE , she's not happy if customer Is getting LEGIT good deals and does everything to stop it acting mean and saying false store restrictions. She needs more customer service training , moreso she's a manager ???!!! She acts like she's almighty ! read more