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    CVS Pharmacy

    1.5 (4 reviews)
    Open 7:00 am - 10:00 pm

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    7 years ago

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    Matt's Local Pharmacy - Tea Bar  coming soon

    Matt's Local Pharmacy

    4.4(15 reviews)
    11.2 mi

    All went well. I must admit, took me a minute to sort out all of the options. CVS does have…read moreincentive programs that are helpful for everyday household needs, I found Walgreens to be really awful. The insurance company wanted its customers to go mail order, that was a joke from the jump. So Matt's wins hands down for professional, friendly all around staff An interesting thing happened to me while picking up a prescription, little did I know I was teetering on the brink of congestive heart failure a staff member, I believe her name was Michelle had my name and phone number and called me To check to see if I was ok, nuff said.

    Matt, your treatment of me--a disabled and chronically ill customer--appears discriminatory and is…read moredeeply troubling. When I raised a legitimate complaint and offered to show you objective Ring-camera evidence, you responded, "I don't need to see that." When I asked why, you gave me no answer. A responsible business owner should want to examine the evidence before making accusations or denying service. Matt, are you running your business, or is your business running you? Title III of the Americans with Disabilities Act prohibits businesses open to the public from discriminating against individuals with disabilities in the full and equal enjoyment of their goods and services. It also requires reasonable modifications to business policies and procedures when necessary to provide equal access. See 42 U.S.C. § 12182 and 28 C.F.R. § 36.302. If your decision concerning where--or to whom--your business will deliver was based upon my disability or chronic illness, or if you refused a reasonable disability-related modification, that raises a serious concern under federal disability law. Your accusations are baseless. I served the people of Middletown for eight years as a member of the Town Council, and I have a longstanding record of community service through Habitat for Humanity, the American Red Cross, and numerous other boards and committees. More importantly, I offered you direct evidence concerning this incident, and you refused even to look at it. That is neither fair nor professional. Your handling of this matter has been unacceptable, and I expect it to be reviewed objectively and corrected

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