0 stars would be a more accurate rating for the pharmacy at this location. Michelle the new, inexperienced, unprofessional, lack of knowledge and incompetent in understanding that she is not a Dr. but just a pharmacist who should stick to her job description, has caused nothing but issues in releasing my pain meds that is prescribed to me by my primary care doctor. This all started when I went to the ER In Scripps La Jolla. The doctor there prescribed me a pain med with the following instructions: 1 tab every 6 hours 10 tabs to last 15 days . That's an obvious error as anyone who knows basic math would be able to see that that does not add up. That error has now caused issues in any/all future prescription of that medication until July 9th. I called my primary care doctor who had her nurse call and confirm that an "early" pick up of my pain medication is authorized, Michelle still declined. I then called the ER that made the original mistake and spoke to the charge nurse, that charge nurse called Michelle along with their pharmacist to confirm that that original prescription was an error on their end and yet again she won't release my meds. The charge nurse along with the ER doctor and pharmacist were baffled as to how this pharmacist could be so incompetent. I then was told that Michelle stated that I was red flagged. I called right away to see why she would say such a thing and her explanation was that she just didn't feel comfortable releasing my meds because of the other meds I'm prescribed in conjunction with these pain meds. I explained to her that is no reason to red flag me. I explained to her that my primary care doctor is who is prescribing these meds and that I am more than capable in administering these meds with my education background. This pharmacist is on a MAJOR power trip and I will take this as far as I can. I will contact her manager, I will contact her licensing institute and I will provide all records, letters from both the charge nurse and ER doctor along with a letter from my primary care doctor. Because of Michelle I will more than likely end up in the ER. I take those pain meds every 6 hours even setting an alarm to wake me in the middle of the night because of pain management. I have an Annular Tear in my L-5 disc located in my lumbar back and a bulging disc that is compressing my nerve causing one episode of bladder incontinence. The pain that I am feeling is much worse than labor pain. Michelle should let the doctors be doctors and she should stick to being an awful pharmacist that she is. Please do not go to this pharmacy. I've never in my life experienced someone like this. It's honestly disturbing! Luckily I was able to get my prescriptions all filled at the Scripps Green Hospital with zero issues but unfortunately my husband had to drive 50 miles out of his way both there and back with our small children as I am unable to care for my children due to my injury. UPDATE: Had surgery Wednesday August 14th and during that surgery they found a large disc fragment that was compressing my nerve. MRI's don't always show everything sometimes and, if this was presented during my first or second MRI it would have resulted in an EMERGENCY surgery. The pain associated with this is SEVERE & EXCRUCIATING! My pain now post-op after having a 2 inch incision, cutting through my back muscle and drilling a hole in my spine, is nothing compared to my pre-op pain. As I write this update I am recovering at Scripps Green Hospital in La Jolla. With my pain drastically down since my surgery and how well I did in PT today, I should be discharged tomorrow. Michelle, I hope you learn how to do your job. I hope you learn to allow Doctors to do their jobs and I pray that you don't ever do this to anyone else. My doctor took a picture of the large disc fragment that they removed and I will be submitting that picture along with all other documents to all the appropriate people. Like I previously stated: I WILL NOT LET THIS GO. read more

CVS Pharmacy - Drugstores Near Me - Temecula, California

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I am only giving one star because zero isn't an option. The Asian girl/kid is the worst pharmacist ever! She is rude, had no compassion or care, lack of professionalism, ignorant, and the worst human I've had the displeasure of meeting. She thinks she is the almighty and can trump a doctors orders (prescription). Listen lil girl, you are no doctor thank god! Your job is to fill prescriptions as a real doctor orders. May you or someone you know be in desperate need of a prescription and be put through the same BS you inflict upon CVS's customers. You are the reason I will never return to this location no matter how conveniently located it is to my home. I will happily drive 15-30 more minutes down the road rather than deal with you ever again. Also, this location constantly lacks common health care related items, but you can buy all the alcohol and candy you can imagine. It's more of a liquor/junk food store than pharmacy. Can't get a simple 4x4 gauze or saline wash, but you can buy the worlds largest Reese's peanut butter cup and a fifth of Jack. read more

The store is conveniently 24 hours. Pharmacy staff are nice and some at the front are great.

I was in the need for something to please myself and this sweet baby doll Felicia pulled through and saved the god dam day! She is such a queen and my idol love you baby girl. #stayslayin #keeppushinthrough #youllgetthereoneday #sugardaddiesarethebest read more

I have to give a shout out to Gary the manager. They don't have the app where you can curbside shop.. however my son is only 5 and was highly contagious. I had to pick up his prescription from the drive thru window and I needed two other items in the store. I called and spoke to Gary and he personally grabbed them for me and allowed me to purchase them through the Pharmacy window. I really appreciated his customer service effort and kindness in doing this for me!!! Thanks again Gary :) read more

This pharmacy hangs up in your face, they are rude to my doctors, put them on hold for 13 minutes, nurse says they are ridiculous, imagine what I go through. This is such a real bad pharmacy. They just don't care, all 12 of my meds transfered today to rite aid. read more

This store is awesome! The pharmacy staff works so hard and they are all kind and professional. I will not go anywhere else! They are super here! They give customers the time they need to ask questions and help with calling doctors and insurance. Genuine people work here! And the front staff are all just as amazing. read more

I definitely prefer CVS to any other drugstore because of the layout and convenience. This store is open 24 hours, which is always a great thing. This is my go-to spot for Crown Royal, Chivas Regal and Glenlivet. You'll usually find one of the 3 on sale any day of the week. Also, CVS-brand items are decent quality--another reason I shop CVS. Of course this store has the drive-thru pharmacy, which is great for keeping sick people away from the non-sick. And their pharmacy is 24 hours as well. So if you live in this area, this is the place for emergency items or Rx filling any time of day. Its like Target, minus all the cool stuff... read more

My daughter and I cake to CVS to purchase hair dye for my mom and ended up spending 40 minutes shopping here. Brittany made the experience pleasant each time we went to the register with additional coupons. The CVS reward program kept issuing us new coupons each time we paid and Brittany was very patient, kind and professional. We will continue to shop at this CVS. I also appreciate that the store was clean and organized. read more

This has to be the worst pharmacy I've ever dealt with. When you can actually find an employee, they are rude. I've had them tell me "that's over there." Ridiculously bad customer service. Today it took 6 phone calls just to learn they don't have my prescription in stock and to get them to put it on hold so that the CVS up the street can fill it. They didn't offer that, by the way, I had to call around for it. read more

Very poor customer service. I used drive up window on Thanksgiving and apparently she was not happy working on Thanksgiving. Whoever the girl working the window should not be there at all ever. Owning my own business I know how important customer service is. You can't be rude. I told her happy Thanksgiving anyway with no response. Go figure. read more

Went in to get a prescription filled. Told it will be ready in a hour. Two days later still not ready. I asked for my prescription back. Went to Walmart and it was done in two hours. read more

Poor customer service. The people in the pharmacy change frequently and are not very nice. They are often short staffed too.

I went to the minute clinic inside the pharmacy for a TB test that I needed for school. I was able to schedule a same day appt and see Jon-Erik (really hope I didn't get the first name wrong) and he was the most pleasant and kind medical professional I've seen in a long time. He was so friendly and talkative and made me feel very comfortable, where medical visits usually make me very anxious. I highly recommend for a quick and comfortable visit! I would definitely come here again because of him. read more

The staff literally saw me standing there for five mins for a pick up no eye contact no we will be with you in a moment. Someone came and rang the drive through call button twice and they once again ignored me and dealt with the drive through. I went to the drive through to finally get service. Avoid this CVS if you can. read more

Just wanted to buy some lashes and eyelash glue for a dinner I was going to attend. So it was in the very front of the store so I waited patiently since there was a security lock on these products and all cashiers were busy. One older white woman named Kim I believe walked right by me so I kindly said excuse me can you help me pls and as she continued to walk past me saying she'll be back with the key. So I just wait and continue to look at products, she comes back and I give her space bec of covid and keep browsing. She has trouble me getting the security safety off and calls a colleague. A young white woman named Kayla I believe comes and also does not act knowledge me but says to her colleague "what are you going to do glue your eyes shut." I just laugh it off and ignore it. But then give Kim my things to hold at the front while I grab a few more things. Then when I go to self check out I address Kim saying "hi ma'am can I get the things you were holding for me." She gives them to me and as I'm checking myself out Kayla once again says the same thing to Kim and Kim responds "no I'm just going to glue my mouth shut instead." In my head I wonder if they're making fun of me and just being smart asses but I continue to just ignore them and finish checking out. Since my hands were full I could not grab my receipt and talking to myself say "it's fine I don't need it." Kim asks me "what" I replied "I can't pick my receipt up but you can for being so rude." Then walk out, Kim follows me out of the store and tells me to never come back. So I go back in the store to ask for their names. Kim acts like she doesn't see or hear me and Kayla is hesitant to respond. read more

If I could give 0 stars I would!!! This place has lost prescriptions twice now! They claim they don't have it, the doctor faxes again and then again they don't have it!!! One time I gave up got another dr on the weekend to write another prescription thinking it was my doctors office fault and when I call again the original prescription suddenly is there! The people work here had no apologies and simply don't care!!!!! I hate Walmart but their pharmacy is so much better!!!!! Save yourself some time!!! read more

Used to come here a couple of years ago and it was great then had to change due to insurance. Now back at Cvs due to a new insurance and it is awful. I had two doctors send over prescriptions and they had to do it four times and Cvs continued to claim that they did not receive them. After a few weeks I finally talk to somebody who told me that they did not except any prescriptions via fax. They did not make any attempt to call my doctors or me to let me know this. What did they do? Just throw them in the trash and ignore them? This place absolutely sucks! read more

Every time I go to this pharmacy they're very helpful if I have a prescription that needs to be refilled it takes only 10 to 15 minutes typically and if the doctors send it typically my prescriptions are ready within 30 minutes or they will expedite it if I get there early enough. I have had wonderful experiences here also I enjoyed getting the text messages letting me know when my prescriptions are ready so I can just go instead of waiting. Sam was very helpful as well the other girls whenever I go in they have great customer service as well and they work as hard and as fast as they possibly can this is one of the best CVS is I have gone to you and everybody is very friendly. read more

Worthless so go to Walgreens or use mail order if you got it . They receive the prescription but then require a doctors to receive a phone call from them to insure it's not fake , problem is anyone can fax a script to them and sit by a phone and verify . There is no real way to verify so you end up never getting your prescription . Go to anyone other than a CVS read more

I was very disrespected by someone working in the pharmacy this evening (the man with the sniffles). I had a question about a prescription and the call went sideways very quickly. Never in my life have I had to deal with such unprofessionalism. To the point that I had to hang up on him. It's unfortunate because I see many elderly people that go into that pharmacy and I pray he has more respect then he did tonight. I will be taking this matter to management as I feel he (Al) should know how disrespectful his employee is. read more

Omg talking about bad customer service, every time that I call to check the status of my prescription I have to wait 40 minutes until someone pick up the phone.. terrible!!! read more

If I could give them 0 stars I would! I love CVS but I would never go back to this location, went today at around 10a to pick up some pictures, first the front desk lady wasn't around it took about 5 mins for her to come to the cashier then she took care of the 2 people behind me in the line, she couldn't find pics, I was already upset for the time already invested just to pick up pictures that had to be ready weeks ago, came home to find out she gave me someone else's pictures stapled to mine the worst customer service read more

I have been going to this pharmacy for years and they used to be great. Now....slow to fill prescriptions even when call ahead (average 2 days), poor customer service, seems to always be short staffed and/or training new people. I wish there was another 24 hour pharmacy near by. Maybe I will look more into my insurance mail order system. The rest of the store is nice, clean, and friendly staff. I can usually find what I am looking for. read more

This place has employees that were not really helpful. I asked for assistance looking for Aloe Vera and Qtips and she said it's somewhere in the baby section. No help at all. The only reason they are getting 3 stars is because they have a minute clinic (but if you plan on going just bewarethey don't clear the waiting list out and one of the PA's prefer to answer calls rather than help) and the Pharmacist is awesome and helped answer questions the minute clinic was too busy to answer. So yay to the Pharmacist and boo to clerk and the PA in the minute clinic! read more

Was in at 4 am this morning! Excellent customer service!!!!! Everything was explained to me without compromise, the Rx was prepared in a timely manner and I could not thank you more or be any more pleased with everything! Kudos to this CVS pharmacy and pharmacist! Everyone always complains...people need to take the time and say thank you and spotlight excellence! read more

Photo Center is a piece of crap. Spent over 2 hours trying to print photos from iPad. Frayed cords. Overheats iPad. Asked employee named Noel for help. Worthless!!!!! Rude Rude and beyond Rude. Also overheard him being nasty and rude to another customer asking for help. Worst customer service. Another employee named Kim was very courteous and tried helping. Too bad Noel ruined my visit. I will never be back here again. read more

I've used there pharmacy 3 separate times in the past year and all 3 times it has taken well over an hour to fill your prescription!!! This pharmacy always seems extremely busy every time I come here. Your better off going to other pharmacy's if you need a prescription fast! read more

We use the pharmacy at this location only. Drive thru is convenient and usually pretty fast too! Brooks is FANTASTIC! She is very quick and thorough with a big HUGE "hello" and a smile, an art that has been lost today. Great customer service skills and friendly as they get. Thanks for a job well done..... read more

I have been a customer of this location for years. In the past couple of months the cleanliness of of the store and the level of customer service has gone significantly down. The men's restroom is very dirty and smells like dead fish. I don't think the urinal has been cleaned in weeks! (See picture) read more

CVS Pharmacy - Cleaning of entire store has gone down in past couple of months, best reflected by this dirty urinal. - Drugstores Near Me - Temecula, California

Yup this is my pharmacy! Love love love that it is 24 hours. I can roll up to the pharmacy whenever and they will be open. I got sick with food poisoning and by the time I got out of Temecula Valley Hospital it was 4am. I was able to drive right over and give them my prescriptions. After waiting 5 minutes I was good to go with all 3 medications. I was so thankful to have a 24 hour pharmacy close by. Now I go there all the time for my meds! The staff is very friendly, and there is usually a line-but it isn't horrible. What pharmacy doesn't have a line? I also come here when I run out of milk and don't feel like driving down Temecula parkway lol read more

Don't ever ever buy a gift card from CVS! They took my money and never charge the card. Found out the hard way by giving it to a family member who told me it was no good! It was a a kohls card which the management at cvs said I needed to talk to corporate, so I did. They said it was not there problem. You need to talk to kohls corporation, so I did and they said it was cvs problem, and went back and forth 5 times. Nobody will help me. Also they had a problem of employees taking and switching cards at the register and keeping the charge cards. I will never ever buy a gift card from any CVS store, and I suggest you do the same, what horrible customer service. read more

Having recently moved into town, I didn't know where to go for a TB test so I could volunteer and my children's school. In my Google searches the Minute Clinic popped up and I thought I'd give it a try, and I'm so glad I did! I was seen promptly by two ladies who were so friendly and nice, even suggesting local doctors for me and my family. I got my TB test and they also suggested a few vaccinations since I will be in the school, which I did. They billed my insurance, I paid the balance, and I was on my way. No fuss, just a very pleasant experience. read more

I have used this pharmacy for the past 3 years because it was 24 hours. It is no longer 24 hours, had to go to the ER at 1 AM and couldn't get my prescription filled when I was discharged. On top of that, it took me over 2 hours to get my prescription filled when they finally opened. Get your shit together CVS read more

The pharmacists are usually very friendly. Over the last month, I had a prescription that was supposed to be filled and yet was filled 21 days late. During the last three weeks I have called and been to the pharmacy four or five times, each time saying they didn't have my prescription refill order. Every time I called my doctor, they said that they sent it. The pharmacy denied this, so I was without my prescription for 21 days. Yesterday I finally picked it up, but it was supposed to be a 84 day supply. It was only 21. But they said they would not be able to refill for 84 days. Finally I saw my doctor today, who showed me that they sent a prescription for an 84 day supply on June 4. When I came to the pharmacy today to ask about it, the first pharmacist who helped me was very kind. The second was an absolute jerk and was extremely rude to me. He tried to blame it on me and make the lack of refill my fault, even though I had done everything I could. Not happy. Pick another pharmacy. read more

The pharmacy advertises being open "24/7"...riiiight. I show up at the pharmacy drive thru at 1:30am. There's a sign that is posted that says "The pharmacist is taking a lunch and will return at 3:30am"....huh? A two hour lunch ...really? Is that real life? Ok, if you're going to advertise "24/7" service then provide it. If not, then stop advertising a "24/7" service. It's very simple. I understand people need to take lunch breaks; however, that's why you should have another person working in order to service customers. I'm closing, I do not recommend this pharmacy to anyone. That is all. read more

The people at the pharmacy are extremely rude and entitled. They act as if you should know everything about their job, when in reality they never tell you the information you need. Of course there's a few people there who are amazing. But overall they're very rude. Been coming here for years to pickup prescriptions and never had problems, but all the younger people there that seem to be new have horrible attitudes, they are extremely condescending. And the new pharmacist is HORRIBLE.. Started around 6 months ago, and I'm not coming back. Wish I could give no stars. read more

Avoid this pharmacy if you can. At the end of the day this pharmacist does not really care, but can manufacture a reason to why its not their fault at the drop of a hat. I think the people there try, but Its just NOT a very well run business. And that is the problem its seems to embody itself as an entitled entity that you are lucky to be involved with. Experiences: - Sends you reminders to get prescriptions for things that you know longer take with robot-calls. huh? - Tells you prescriptions are ready for pick up, when you get there they are not. And they claim its not their fault there systems are incorrect, and come close to claiming that its the customers problem. - Cannot keep stock on common drugs, does not seem to care if it takes you a week to get drugs that your doctor wants you on now. - There is nothing simple with this pharmacy, they don't view them selfs as a service, more as an entity that loads you up with tasks to do their job for them. read more

This 2 star rating is for the pharmacy, the store is fine. A visit to this pharmacy is like a visit to the DMV...wait in this line, then in that line, then back to the 1st line.....TWICE! All just to pick up a supposedly ready prescription. I get VM messages to pick up a prescription, go there, no prescription. I get VM messages a prescription is ready...not aware of a new prescription...oh...there is none. ??? read more

This pharmacy is awful. The pharmacist saw me in the drive through and kept looking at me, yet wouldn't walk over to the window for 10 minutes as he pretended that he was so busy filling prescriptions at midnight. Not a soul was in the store. I pressed the button three times and each time the gentleman put his finger up. I was the only customer, yet they had me wait 20 minutes to pick up my prescription at midnight pretending that they were inundated and couldn't help me right then. They have the worst customer service any time I come here! read more