Terrible manager and customer service. On 10/3/23 I was declined my prescription/service by Justin Hrncir. They had my prescription but told me "Go get it somewhere else. I am not selling it to you."
Here is the story. So, I recently came back from a deployment, and I broke out due to the dryness and heat of that location. They had my prescription ready. Once I was on my way to the location, I realized it was far from my house. So, I decided to call them to see if it was possible to transfer my prescription to another location which was closer. He (Justin) informed me that I would have to call that CVS to get it transferred. So that closer CVS said they did not have the prescription it was sold out at that store. So, then I decided to continue my drive to this Blanco road CVS.
When I arrived, I spoke with Justin Hrncir and that is when he told me that he was not going to sell me my prescription because I called and said I wanted to know how to transfer so he cancelled it on his behalf when I* never said cancel my prescription. Then he said, "I'm not selling it to you because we didn't do all that work for no reason so go get it from another store." even thought I was there in person.
At the end of the day, you can call it miscommunication or an assumption to cancel the prescription. Just imagine if someone was really sick, and they needed a prescription and was told "I am not selling it to you get it from another store. We did not do all that work for nothing" scares me. I would understand if he said come back tomorrow or something but to be fully denied giving me a prescription that I am paying for just because he felt like not selling it just did not sit right with me.
Just Imagine being overseas and say to someone "I'm not going to work or help this family today"
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