My doctor's office couldn't get the pharmacist to pick up the phone, so they left my prescriptions on CVS's voicemail. I then called CVS to verify that the pharmacist had all they needed to fill my prescriptions before my doctor's office closed. Being in lots of pain, I desperately needed these medications as soon as I could get them. When I called, I was told to call back in 15 minutes and the pharmacist will have listened to the voicemail. I called back, only to be told the same thing. I said I wanted to hold for the pharmacist and was put on hold. Many minutes later they came back thinking I was a different line, so I got put back on hold again. This happened about 4 times over the next 40 minutes and my doctor's office was now closed. I finally pleaded for them not to put me back on hold and they still did. I called back hysterical crying and the woman finally told me she would have my prescriptions ready when I got there. Nobody should ever have this much trouble getting answers when you need them urgently. Not every call or customer is urgent, so I understand waiting. But my call was the urgent one!! I'm from out of town, so if I'm ever visiting the area again, I'll use any pharmacy but this one!! read more