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    CVS Pharmacy

    5.0 (1 review)
    Open 8:30 am - 8:00 pm

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    6 years ago

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    Ask the Community - CVS Pharmacy

    Walgreens

    Walgreens

    1.5(13 reviews)
    40.5 mi
    $$$

    My family has used the Walgreens pharmacy in Peru for several years. With two young children, we…read moreend up needing prescriptions filled every couple months. Many times, our experience has been perfectly fine, and we have met pharmacy staff who were genuinely helpful. But over the past year, we have consistently noticed longer wait times, sometimes even days for routine medications. On multiple occasions, prescriptions marked as "ready in a few hours" weren't filled until the next day. These delays are frustrating, but we understand that pharmacies can be busy and short‑staffed. However, today was my breaking point, and it will be the last time we use Walgreens for our prescriptions. Our one‑year‑old daughter has been sick all week and was diagnosed with an ear infection. The urgent care facility sent her antibiotic prescription to Walgreens. Shortly after, we received an electronic notice saying the medication was out of stock. When we called to request a transfer, we were told the antibiotic was actually in stock and would be ready in an hour. Near the end of that hour, we received another update pushing the pickup time out three days. When we called again, they then confirmed it was, in fact, out of stock. We asked that the prescription be transferred to a nearby pharmacy that had the medication. Walgreens told us their Ottawa location had it in stock and transferred it there. I called the Ottawa store several times with no answer. When I drove there, I found the pharmacy closed--at 6:30 p.m. on a Saturday. I then went to CVS in Peru, where they confirmed they had the antibiotic available but needed Walgreens to release the prescription. When I returned to Walgreens, the pharmacy was closed again without any explanation. I approached an employee, who wouldn't make eye contact and simply said the staff was on break. I waited more than 20 minutes. When the pharmacy employees returned, they seemed visibly irritated and offered no apology or acknowledgment of the situation when I explained what had happened. They did ultimately transfer the prescription, and we genuinely appreciate that. CVS, on the other hand, helped us immediately. They filled the medication quickly and treated us with basic kindness and understanding. CVS: 10/10 Walgreens: 0/10

    I would give a zero if I could but I hate being lied to first starters! I dropped off a script for…read moreeye drops at 4pm today. They said it would be 30 minutes and I had my granddaughter so I said I'd come back. I showed up at 6:45pm, and they claimed it would still take 10 minutes as they had a call off. Ok. So it will be ready 5 minutes vegore the next break??? Oh probably not, ok I will be back. Go back at 8pm, and she had the nerve to tell me that they just got the script!!! Like wth!!! No you had it since 4pm. It's eyedrops not a Russian layer cake!! It will still take 40 minutes too. I think someone is getting a bonus for these employees. I am pi$$ed!

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    Walgreens

    Walgreens

    1.5(12 reviews)
    34.8 mi
    $$

    My husband and I came to this location, and got our booster shots for Covid and it was a very quick…read moreprocess. Everyone in the pharmacy dept was really nice. The store is clean and also stocked up with medicine and etc that you will need daily. We will be back soon.

    Please, please, for the love of god, I beg you, go to literally ANY OTHER PHARMACY for your…read moreprescriptions. This applies to all Walgreens, but especially to this location. I am constantly given incorrect information about medications that I need in order to function, and whenever I try to give any feedback, the employees have such a bad attitude that I genuinely wonder if they knew they were going to be providing customer service before they decided to take this job. No boss I have ever had would allow me to behave the way they do in front of a customer. Today I did something that is quite rare for me - I asked to speak to the pharmacy manager. Before I could even get to the reason why I was displeased, ***OLIVIA*** interrupted me in the middle of my sentence to claim (inaccurately, and in a particularly arrogant and patronizing tone) that she had said something completely different to me that morning. Which was all the more unprofessional, because she was not part of the conversation to begin with, and if I am asking to give feedback to your manager, the least you could be expected to do as an employee is to allow that feedback to be heard. This is not something that only *I* have an issue with. It is a common theme in all the online reviews that have been posted in the past several years, and it's something I've experienced at multiple Walgreens locations. No other pharmacy I go to struggles this much to tell me accurately whether they have a medication in stock and a general estimate of when it will be ready, because that is one of the most simple and essential functions of a pharmacy employee. But at Walgreens, they will tell you whatever answer they think gets you out of their hair fastest, then when you come back and find out that they lied to you, they will act like you're expecting a Herculean feat of advanced pharmacology instead of simple accurate information. And if you have any issue with their attitudes, apparently they'll interrupt you before you can even complain to cover their own butts. Medications are not something frivolous, they are important things that people put into their bodies every day in order to live healthy and productive lives. Honesty, common sense, and human decency should be the bare minimum. And no business should treat their customers like an inconvenience, but it is especially egregious when a pharmacy does so. I got my prescriptions from Walgreens for the first 29 years of my life, and I never will again for as long as I live. And after today's experience - the final straw, if you will - I will never spend another penny at Walgreens for any household items either. I'm not sure if the management is too incompetent to oversee and correct these issues, or if they simply don't care. Either way, it's an abject embarrassment.

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    CVS Pharmacy - drugstores - Updated May 2026

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