For the most part the employees here are nice. I know CVS doesn't pay the greatest and overworks their employees so I don't take out any aggravation about longer wait times on them. Just know that if you have prescriptions with them you need to keep track of them on the app and if they go on order, keep calling or they will just sit in "on order status.". Try to time picking up scripts when they are not busy because the employees will not move with any urgency---not that I expect them to run like they are working a nuclear sub in war time but they tend to move like they are in a Country Time Lemonade commercial. I kinda can't blame them though. One time I went in and told the pharmacist that I needed to transfer my prescriptions from another state and he asked me if I needed them. Um no, I just thought I'd stand in line for twenty minutes just for the joy of your snarky attitude for prescriptions I don't need. /eye roll But for the most part the pharmacy staff are good and the front employees are pretty nice too even though it seems they are nearly always under staffed. The store has a decent selection and it is always clean and organized. read more

UPDATE: It is November 2022 , on a Sunday. My younger son has RSV ( A gift from school) I currently have the flu. I've been trying to get a refill on a prescription, I wasn't able to do it over the automated system so I have been calling CVS to have it filled which I know they can do. Over the course of 3 days I can't get through. Now I understand that there are staffing issues and more people are having to go to the pharmacy but this is ridiculous. Today alone I was on hold listening to the music and the loop of "thank you for holding" for 30 minutes I'm still holding as I type this. Friday I held for 40 minutes, no answer. Thursday 10 minutes . I feel like absolute trash, I've got what I call "noodle legs", cough that makes people nervous, runny nose and eyes, and I ran out of masks. I'm going to go through the drive-through to see if I can get it filled I do not want to go inside like this. Wish me luck. read more

CVS Pharmacy - CVS crater rd hold time so far - Drugstores Near Me - Petersburg, Virginia

Don't go here bad service and always gives ppl the run around...Never have the meds i drop my meds off Thursday and the told me 45 mins i went back Friday Now they saying i gotta wait til Monday REALLY!?....oh and don't answer the phone ....I can't even give them one star because they suck Im never going back .....Cvs count ur days read more

This goes strictly for the Pharmacy department: They NEVER answer the phone & that's NOT an exaggeration... if you call the main store, someone ALWAYS pickups up... its been over 1.5 years since I spoke to anyone over the phone from Pharmacy. While you're in line waiting to be helped, regardless of the number of employees, you hear the automated system call out how many calls are on hold (I have seen it rise to over 23) & NOBODY will answer nor acknowledge people calling in. Another issue - They have THE rudest employees I've ever came in contact with. They make you feel like a burden for even showing up, more less when you need to ask them for help or have questions... Seriously, their attitudes are absolutely disgusting, especially most the members who've been there the longest.. Aside from how its being "ran" or better yet, the lack of how it's being run, goes beyond terrible customer service as they are CONSTANTLY messing up SOMETHING... then they have a way of making you feel bad for THEIR mistakes without any true solutions & them NEVER offering a way to make it right!!! I could name so many more instances of different types of issues as well as repetitive errors they've made, no matter how minoot or incredibly serious it may be, THEY DO NOOOOT CARE! For example: Meds will show "filled" in the app, yet when you go get them, they claim they don't have anything & never give a "Promised Time" on when they will be ready & since they apparently don't accept phome calls, youre driving, wasting gas, going back & forth to check on script statuses or to ask a simple freaking question. On the rare occasion they do tell you a promised time, you end up waiting much longer or have to return the next day! ONce I waited for 3 hours for 7 - yes SEVEN, pills... They've "lost" my meds twice & instead of refilling them, while I waited, they stated the 1st time to have a seat, they'd inform me when/if they were found, i waited in store for 2 hours & 45 mins & the 2nd time, they told me the exact same thing BUT it took over 3.5 hours. I've been using this CVS for 3 year's and EVERY month, me and my husband have some kind of issue with them. I was only going there because Walgreens doesn't accept our insurance anymore & other pharmacies near me didnt carry some of our meds... i have since switched to the CVS located in the Colonial Heights Target & they are phenomenal. So nobody can convince me its just how "CVS is"... its just the Crater Rd location. Unfortunately my husband's Health Care Co locked him into the CVS at South Crater Rd location 4 months ago for 12 months - he has been without his most important, daily meds for 3 months, as they have said everytime we go there - the prescription he takes has "ran out" & they don't know when or who will be ordering them... to keep checking back. Well we've done that a few times every week to no avail... the meds are considered a controlled substance so even if we had the option of using a different pharmacy, it cannot be transferred to any others, including other CVS locations. We have called insurance co many times & they have yet to help us fix this but we are continuing to try. He has suffered behind this & they know that he's been on these meds for years, knows what his body goes through without them and they even know that withdrawal from these meds could lead him to serious health problems and even death AND AGAIN, THEY DO NOT CARE! I usually dont leave bad reviews and NEVER leave reviews this long, even when I have nothing but amazing things to say about a company, but I have been reading others on Google & it seems just about everyone is experiencing the same things. I have emailed corporate, tried to review/report them to Va's BBB & everything. I have never, ever seen a company be so uncaring, unkind & un-bothered in my life. The level of disrespect, pure laziness, incompetence & total disregard for not only human beings in general but their health is beyond me. I can't believe that with this going on as long as it has, that old staff hasn't been fired while new management and/or employees come in, that no new policies, better training, new or renewed education hadn't been offered or enforced for staff and that there has been ABSOLUTELY NO helpful solutions implemented in thatdepartment... I pray it does happen soon though. It makes me so angry but at the same time, I feel so sorry for every customer that has/will go through all the BS I have dealing with them! As soon as we can switch pharmacies for my hubby, I will never step foot in there again. I'm going to check on his meds tomorrow and if they're still out of stock I am going to call, email, text every "higher up" to see if they'll FINALLY do something about this because yes, it's frustrating but it's also been even more dangerous for our family as my husband cannot get the meds he so desperately needs! And in the mean time, we'll continue to fight with Anthem to reverse the decision they made FOR my husband. read more

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If I could give this place a 0 rating I would. My wife is in excruciating pain went to the pharmacy @ 10am and was told the script would be ready in 20min. Only to return 30 minutes later and told to come back in another 20. After 1hr and forty minutes we are still waiting. F this place it's terrible. read more

CVS's Covid sign up system is a VIRTUAL DISASTER!!! I have been on the site hours/days trying to book a vaccine appt with no luck. They need to devise a system where you sign up ONCE and they get back to you with a time/date for the vaccine. If you can't make you start all over again BUT at least it would stop thousands and thousands of MINDLESS manhours trying to access their stupid system!!! ARRRRRRRRGH!!!!! read more

Nothing but terrible service here at the Pharmacy. They called me three times saying my prescription was in, and each time I went in they couldn't find my prescription so I kept having to go back. Absolutely terrible, don't recommend it at all. read more

Prescriptions are never ready when they are supposed to be.It is very frustrating to have to come back several times every time you need to fill a prescription.I dropped a prescription off yesterday,and when I went back they said they couldnt find my insurance on file so it wasnt ready.I was just there a month ago! read more