My family has used Neil's for decades. They are friendly, knowledgeable and a pleasure to work…read morewith!!

Great small local establishment! All the bell's and…read morewhistles without the hassles of the chains with regard to refill text notifications & reminders. Staff is always pleasant, wait is always short. If you miss personal service that chain drug can't give you - get down to Neil's in Pelham on Hwy 119 - across from entrance to Indian Springs Village school not far from I65 exit at Oak Mtn. And yes, the name on the building is the man inside it as well !

Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

The pharmacist was horrible!! He was rude and didn't want to help me or any other customer. I…read morewitnessed him ignoring people in the drive thru while I was in the store. My prescription was sent to the location three times with the nurse sending me confirmation that it was delivered successfully but Jake said he didn't have it. He didn't want to fill my prescription or do his job because I overheard him tell the pharmacy tech he wasn't taking any new prescriptions. He was despicable and I won't ever be back to this location.

How can a drug store and an insurance company CVS Caremark be run by the same company…read more More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .

Made appointment for oil change. Arrived prior to time to be told they are installing 4 tires on a…read moretruck ahead of me and it will be at least an hour before they can start my oil change. I cancelled the appt while I was there and left. This has happened before. Whats the point of making an appt if WM doesnt honor the time slot? You send texts to me reminding of the appt. Also why cant you text me if there is a problem honoring the appt time. I am tired of being disappointed by WM. Give me a reason to continue to be a customer otherwise I have had it.

This store was conveniently located just down the street from the hotel where we stayed. Due to…read moreweather conditions we were delayed so we decided to go to Walmart to stock up on things we needed. The store was huge and well stocked with products. the prices seemed fair and comparable to our prices at home.

Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

I've visited this location a few times now, and overall, I've gotten the impression that some of…read morethe employees don't particularly enjoy their jobs. At times, interactions have felt a bit rushed or as though assisting customers is more of an inconvenience than a priority. That said, during my most recent visit, I had a completely different experience that truly stood out. I was searching for a specific item and couldn't find it, so I asked an employee who was in the middle of stocking shelves for help. Instead of just pointing me in the right direction, she walked me over to the exact spot and showed me the product herself. She went even further by offering helpful advice, sharing that a family member had used the pre-surgical cleanser and accidentally ruined a washcloth, so she recommended using an older one. It was such a thoughtful and genuine moment of care, and I really appreciated her going the extra mile. I made sure to check her name badge so I could recognize her here. Her name was Nicole. I'm hopeful that more of the team can take a page from Nicole's approach. That level of attentiveness and kindness truly makes a difference in the customer experience.

Ridiculous. Spoke to pharmacist, yet prescription isn't ready. It was supposed to be ready…read moreyesterday. Moving to Amazon. Enough is enough.