Leaving a one start would be too much with what I had to experience, this is my local CVS 4465 Northlake Blvd, Palm beach Gardens, that I go to on a daily and for my medications. Feeling awful I go in with my husband on 2/13/2025 to pick up a few things. I got in the self-check-out line to pay my belongings. I picked the self-check-out that was for credit card only since the cash one was down, however after I scanned everything, I realized that I left my new card home and took the old one, so I requested for assistance to cancel the transaction so I can move to the line with a cashier. The customer service retail assistant name Crystal or Krystal came over with an attitude, scanned her badge, as I apologized for the inconvenience. in the middle of my apology, she turned around to the couple behind us and said the following, "You can go next, make sure you read the sign unlike others", I took offense and felt so discriminated against because it wasn't that I couldn't read or didn't read. I engaged saying "You didn't have to say that smart remark because it was that I left my new card home". She said, "If you don't like you can leave and don't have to shop here anymore". I fired right back with, "No you don't have to work here if you lack morals and customer service skills because working at a pharmacy were so many different people walk in with different needs and disability you would know that your behavior is not fitting to you job position". "Some wonderful customer service skills CVS hired for their community in there most time of need". I finally reach the counter to pay for my stuff, I ask the Shift Supervisor (unknown name), "Is that how you let your employees talk to your customers"? She asked me to explain what was fully said and I did. She requested for me to speak to the night Manager Mario. Mario came over to me and walked outside with me and my husband so we can talk. As soon as I told he the issue he immediately said, "This is discrimination and I am so sorry, I will make sure to handle it myself". I told him, "Please do, because employees like that can face lawsuits and have the store sue because of their actions". He reassured me that he was going to take care of the situation and fire her. Of course, like I said before this is my CVS, I have been going there for 10 years. So, I decided to go last night and 2/14/2025 to pick up some bathroom paper. For sure enough Crystal or Kyrstal was trying to hide behind another employee so that I wouldn't see her. I would have left this situation alone however I was lied to and discriminated against, and people need to learn what happens when they treat people like this. What if I had a disability, injury to my eyes, or really couldn't read. Who gives her the right to treat someone like that. I wish that the manager Mario really would have done his part unfortunately he failed me and his community by allowing this employee to continue working, to continue to verbal discriminated their customers. read more