Only part of the staff is friendly. I had an interesting interface with Scott today where he…read moreabruptly hung up the phone without discernable provocation. Yes. I know many pharmacy people as I am an RN.

Giving 3 stars because they were once exceptional. At this point, one star is more than they…read moredeserve. You simply can't rely on them. They called twice today (within 10 minutes of each other) with a different story each time. We have been trying unsuccessfully to get a script which the doctor says she sent 2 weeks ago. Walgreen's first said it wasn't received and has several times blamed her office. I trust her far more than Walgreens.

Friendly small town service in chain drug store the pharmacist was happy to call my normal pharmacy…read moreto provide refill while we were in town and took time to explain process. Prescription would be ready later in the day and she would text us. So easy and friendly. We picked up inexpensive Halloween cards and popcorn. Check out was easy. They have section of wine and beer. Shelves were stocked neatly with seasonal items for fall and Halloween. Specials throughout the store per usual Walgreens. Store was clean and well organized and it was easy to find stuff. 3 aisles of greeting cards and good selection. I'll be back when in town. These people treat you right!

I hate to be *that girl* to leave a negative review, but this particular Walgreens location makes…read moreme want to pull my hair out. The only reason this is a 2 star review instead of a single star is because of the retail staff; they're always friendly and accommodating, greeting you the moment you walk through the door and chatting kindly as they check you out. The pharmacy staff, however, needs a serious course in customer service and dealing with the public. If my health plan didn't mandate that I use Walgreens, I would've changed pharmacies a long time ago. I've had multiple, MULTIPLE negative interactions with pharmacy staff, specifically pharmacy technicians, both in the capacity of patient and as a prescriber. When I have called in new prescriptions for patients, I've utilized the prescriber voicemail, which is great. But heaven forbid you need to speak directly with the poor overworked pharmacists, because you'll be waiting for quite some time. They obviously work incredibly hard to keep up. From a patient perspective, picking up my own scripts is an ordeal that is inevitably faaaarrrr more complicated than it should be. Despite having savings cards on file for all my pricey brand-name prescriptions, the pharmacy tech rudely announces the incorrect price each and every time; when I kindly point out that I have savings cards, I'm told that either 1. I'm wrong & there's no card on file (to which I pull out the card so they can yet again verify the info) or 2. They've already run the savings card price (which they haven't, as I know exactly how much my scripts cost). I'm a firm believer in respect, especially to those in service-type industries, but it's all I can do to be kind to the often incredibly rude techs who check me out at the pharmacy. I've had eyes rolled at me and I've been condescended multiple times; customer service is absolutely horrendous at this location. One instance upset me so much that I broke my cardinal rule (never identify yourself as a healthcare provider in public) and told the pharmacy technician that I was an NP, so she didn't have to demean me explaining how prescription savings cards work. If you need a quick birthday card, diet coke, or bag of gummy bears, this is your place. If you expect your pharmacy staff to provide acceptable customer service, run far away!

Here's the thing, the hours for this CVS do NOT make sense for being a downtown location in a big…read morecity! I get it is likely due to staffing shortages, but maybe opening a couple hours later in the morning in order to stay open until 9 would be possible? Except for Needler's and maybe an aisle at the downtown Kroger, there is no other drugstore downtown Indy so this is really a gap in the market. There is also a drive-thru for the pharmacy - I believe the only one that exists downtown. Besides the hours, I've always been able to find exactly what I'm looking for here, and really appreciate the self check out. I've gotten a couple vaccines here as well after making an appointment online and the appointment went smoothly and the pharmacists were nice. I did have some questions about Claritin D once (I had never used it before) and one pharmacist was abrasive and condescending, but a kinder one soon stepped in to take over - she seemed to be used to doing that sort of thing.

We walked out. Totally ignored and really poorly set up. Hard to find things. E waited for a few…read moreminutes to get up to the counter and the person begging the counter paid no attention to us and really seemed rude. Too bad

This is the only drug store in a twenty mile radius so they have a monopoly. The store is always…read morepacked to the gills with seasonal items as well as the usual assortment of CVS goods. It is the only place to buy greeting cards, gift wrap and personal care products. Service varies from very helpful to occasionally cantankerous. We stopped by to print some photos and pick up cards. A clerk helped us with the photos which take only a few seconds to print. They carry a reasonable supply of alcohol including a few higher end bourbons and liquors. They have great clearance sales end of season and holidays. I always manage to pick up some fun trinkets at the end of summer. It is also the only place I noticed that has toys if you want to spoil the grandchildren. The selection is far from upscale but they do have bubbles and that's all you need on a hot summer day to put a smile on their face. Getting here is easy in and out. There is a drive through pharmacy that I have not used. They are located about 3 miles off 65.

The pharmacist here is a total tool. To be fair, I realize the stressors of working in a pharmacy…read moreand his reason for disliking me, but he's too young, too rude and too unsophisticated for the position. He is targeting me because I recently dated his wife while they were "on a break" that she evidently didn't inform either of us of at the time, and since I've started using CVS, he's deleted my prescriptions, has lied to my doctors office and is rude everytime I call. I know not everyone will have this problem, and that he feels he has a "reason" to be prejudiced against me, but again, he's too immature to be in the position he's in. To use your position to postpone peoples medicine where their health is concerned is not only petty but dangerous. As an aside, I've never had any issue or problem with the other employees, they've always been wonderful, super professional, and polite and the store clean and efficient.

Located on the southwest corner of W 16th St and N Meridian St…read more Was in the area on an out of town trip and needed to pick up a prescription. My health care system sent over a prescription to this location and the pharmacy processed it with no issues. Shortly after my prescription was sent over to Walgreens, the pharmacy called me to let me know it was ready for pick-up. The pharmacist at the counter was super helpful, clear, and concise when providing me with instruction on how to take the medication. Didn't rush the interaction and was available to answer any question I may have had.

I purposely downloaded this app to rate this store so I could talk about the pharmacy. This place…read moreis usually super busy, I have never waited less than a couple people in front of me, but the pharmacists and techs could not be more patient or helpful. Typically at less one person in front of me is in a rush or has an issue with something or frankly an attitude with the techs. Every time I have come, they have acted with patience and kindness and took all the time needed to make sure people understand the issues they may be having or the delay in their medications. And they always apologize to me if there has been a delay in my wait yime. Could not have better things to say about this location!

My prescriptions have always been on time and correct. Good prices too. Helped with my Medicare and…read moreHumana insurance too.

Young lady working evening shift was very very helpful. She was taking good care of customers that…read moreneeded assistance with their devices and how to get the photos they needed. She was dedicated to providing thorough customer service. Happily. I believe she said her name was Macie! Thank you Macie for being so amazing!

Pharmacy techs were super rude. Only reason I will return is because they actually have my wife's…read moremedicine in stock most of the time. The guy that greeted me was nice and polite.

Check your receipt. Over charged more than $36 on a $112 bill. Manager not capable or unwilling to…read morefixing the mistake and now I have to deal with DM to fix. Recommendation - stay away.

Today went to this store to buy my girls a little make up and they both wanted to paid for their…read moreown the oldest paid for hers and the little one was paying for hers and I noticed that if you brought one the other one was half price and at $12.99 that's a big saving the young man that was checking us out said that he hadn't put the sale signs up yet that's why we didn't notice this young man took the time to refund their money and they were able to paid for them together and save enough for another treat thank you cvs for the kind treatment people like that make people like me shop there great job

DO NOT TRY AND GET YOUR MEDS AT OPENINGS. You will be wasting your time. If you do not open at 7 am…read morefor the pharmacy then don't advertise it. I have a hard enough schedule and I know my meds are ready FOR PICKUP

Always a super long line at the pharmacy pick up window. I have even had to wait on the street…read more When I get up to the window they are pretty efficient at getting my name and finding my prescription and getting me on the road though. I think I have been inside once but usually I just drive up. Don't know what they could do to improve on the line situation but I am glad they are efficient once I get to the window.