1st time in the New Castle location and I will tell you the pharmacist was AWESOME! Everyone is out…read moreof my insulin pen that I need. My Doctor finally found it at this Walgreens. Unfortunately they don't accept my insurance, (go figure) but I needed it so what could I do, right. $549.00! So I am standing there waiting to pay that out ragious pice. The pharmacist called me to the side questioned me about my insurance and when he found out I had Government Issued insurance for Veterans he said let me check something. So 2 mins later he came back and said, with the discounts he could find he wss able to get my prescription down to $160.15!!!! THAT MY FRIEND IS AND WAS WONDERFUL! HE definitely went above and beyond his customer service, he actually cared and helped. Je definitely get Huge Kudos for all he did.

Don't trust there refill calls! I got one and when I went to get it they said I was two days…read moreearly. OK Feb. Only has 28 days I Accounted for that. Point is they shouldn't have called and said it was ready if it wasn't. Fix your computer call system!!

Every 2 weeks I have to fight with CVS to refill a CASH prescription. They delay this every refill…read morenow up to 5 days. I have repeatedly stated to them My Insurance Does Not Pay! Every time they try to run it through my Insurance and it is denied. They harass my Dr. for a new prescription. Same results. This delay tactic has been going on for months. The delay has now increased from 3 days to 5 days. Same results Insurance will not pay. I DO. Next week it will be it is too early to refill? This is begining to put my health care at risk. The people who work at this Pharmacy couldnt be nicer to work with. BEWARE OF THE CASH SALE AT THIS PHARMACY. PLAN FAR IN ADVANCE. YOU WILL BE DELAYED.

We recently moved from Michigan to the New Castle Indiana area. We were disgusted by the level of…read moreincompetence and rudeness by two pharmacists. We are used to polite, knowledgable and helpful service from CVS in Michigan. When trying to talk with the pharmacists I was told "if you are not happy maybe you should take your business some place else". The sheer lack of respect for the customer is incredible. We will never step foot into another CVS because of the rudeness and incredible lack of respect Brittany and Molly have for the very people they serve. It is very clear that the management and training of these two employees is missing. There is also an environment of talking about the customers when they are not around. We witnessed them talking about customers in the open in front of other customers, that is very unprofessional. I would encourage anyone who has experienced this type of treatment from the New Castle Indiana store to stand up and make it known, ask for the resignation of anyone who fails to show you respect and take your business elsewhere as we have done after many years with CVS. We have moved our business to *** "Walgreens" *** with amazing service and where you are treated with respect. J. Ward

At first I thought WOW! A real family run pharmacy like the ones that I remember as a kid, in the…read moreneighborhood. I was sent here by a chain store in search of Diabetic shoes. Boy, were my expectations wrong... After waiting 10-15 minutes, (one other customer, three staff working way behind the counter) I was told that Diane would be with me shortly. Ten minutes later Diane measures me for Diabetic shoes, telling me 1) she will get a prescription from my Doctor and 2) the shoes take about 2 weeks to come in. (they have to be ordered custom) Four weeks later I call. Diane says she is busy but will follow up and get back to me "in a little while". At six weeks, I call and Diane shuffles some paper and tells me she'll look into it and get back to me "in a little while". A few days later, Diane tells the woman who answers my call to tell me that they have been ordered and she will call me when they come in. I visit my Doctor who advises that she has not heard from McGradys (or any other entity) regarding a prescription for Diabetic shoes! Very interesting! At about 8 weeks, I call and after shuffling some papers, claiming to be trying to find my paperwork, Diane says she needs to locate it and will get back to me "in a little while". At ten weeks, I give up! I got the prescription from my Doctor and went elsewhere. I don't recommend McGrady's to anyone. THUMBS DOWN...ONE STAR because the door was open and that's it.

Pharmacy is a joke messing with your meds Jackie is rude among a few others back there putting meds…read moreu been on for years on inactive for no reason no1 told them to do that u are messing with people's life I have filed complaints to the head corporation definitely not happy and moving all my medications to somewhere they don't try to b your Dr .. if my Dr didn't want me on my meds she wouldn't prescribe them stop being rude,nosey and ignorant worry about what u are doing.. Also, I would count my medications u receive from them I have been short a few times on them then they want to blame u telling u took to many or done something with them.. I don't care what it shows on the printer u can count then but it's whether they make them into ur bottle.. Obviously your people aren't doing something right maybe if u didn't have new people in there all the time u know what is going on.. It wasn't like this when Colleen and Stacy was over it and only a couple techs back there working and Colleen and Stacy isn't rude like this Jackie and few of the techs it's pathetic now.. Very upset over this !

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Love it .bought my Santa costume here . They need to get more costumes In tho . Big ups to Walmart…read more#cindylou

Walmart has chosen to deliver groceries the same day which is great however the 3rd party delivery…read moreis not. We ordered in the morning and up until nearly 7 PM did not have much understanding of what was going on and frankly still don't. Because of the 3rd party w/o going into detail seems to have a great deal of power here, Steve spent a long day talking to a very frustrated, not pleased me in trying to understand what was going and, what wasn't. I want to reiterate that this was in no manner the fault of the Walmart Store, Management, or Employees. This is all a problem with the 3rd party upper Management has employed for delivery. Steve had offered to have my groceries delivered by, Steve. The Store Manager. I declined as this is not his responsibility. We continued to try to resolve the matter by making the responsible party perform their job to no avail. In my last conversation with Steve (Store Manager) that his Assistant Manager, Robert, was on his way to my home with needed food items. While waiting Steve continued to be calm (I have my moments but I try) as Steve was so patient. I'm usually fairly nice but was seriously stressed. Steve wished me a Happy Thanksgiving, was very calm, very professional, very courteous. I finally stopped talking and we hung up and a few minutes later, Robert was in front of the house. Robert (Assistant Manager) brought the groceries to my door and would not accept any gratuity. I could only thank him and compliment him at 1-800-WALMART and, by writing this long-winded review which is part of my problem kind like, diarrhea. Lol Thank you so much Steve and Robert at Walmart here in New Castle, IN. I hope they had a HAPPY THANKSGIVING along with a few drinks!!!!