Had a very bad experience had a very bad experience at CVS had to use bathroom it was disgusting or not ever go back to use the bathroom there. I think the restaurant Jack-in-the-Box was cleaner wish they would monitor the restrooms people that are seniors. Need to use it. Very disgusting other than that. The store was clean, not the restrooms. read more

Went to drop off a rx for my pet, and were quite rude to eventually tell me that the dr did not write dosage instructions, so my rx was invalid. I realize that I may not be a large client of theirs, but a little courtesy explaining that after waiting 10 minutes would have been appreciated. So I'm now at Walgreens... Eff you CVS. read more

Very upsetting!! Not many stores open this late and this cvs on 210 north business store hours says it's open till 12 midnight. We arrived at 11:30pm and a male employee was locking the door and as we pulled up and parked up front he threw his hand up waving it at his neck to gesture us that it was closed then turned and walked away to his vehicle. I got out of my vehicle to check the store hours on the sign by the door and that even says open till 12. read more

CVS Pharmacy - Store hours for CVS - Drugstores Near Me - New Braunfels, Texas

Kept 7 of my UPS packages for 11 days w/o scanning them in because the counter help did not like that I would drop off w/o waiting for receipt. DESPITE fact that I had OKed this with the store manager a year ago. THEN they tried to get me arrested for having the audacity to complain about. To explain: I sell online. In "normal" places you can set a package on the counter and leave assuming you don't need a receipt. A year ago, an employee chased me into the parking lot screaming at me so I called the store manager who explained that they should not do this, that the only real reason to be present was to get a receipt. I continued to set my packages on or near the counter. Sometimes they would say I had to wait in line but I would just leave, sometimes they would look at me and say nothing. Usually they were so understaffed that I saw no employees at all. My packages were always sent. NO ONE at the store ever called me about this ever. Now I figured that being understaffed they might appreciate being able to scan the packages when they had time, but apparently it is a power thing for them. Anyway, one day I was contacted by a customer. Their $800 order looked like I had just made a label and never sent their goods. Then another and another. I used Google Maps to retrace my timeline for the day those packages shipped. Lo and behold I had been to that CVS that day! I drop off at 4 or 5 places so I had no idea where these were. So 11 days after dropping off these packages I went in and asked why. Neck tattoo girl behind the counter said it was because I had not waited in line etc. They tried to tell me that there was stuff that had to be typed in by me and that they had had to do it for me. That is a lie. All they have to do is scan it. The customer touches nothing. Then they said it was because I couldn't be "behind the counter"..uh...I don't think setting a package over the counter counts as me being behind it. The main question I wanted an answer to was "Do you think UPS approves of this?". At one point the shift manager...pink haired girl said that they would not. Maybe the only thing she said that was not BS. I asked why they can't just scan them, why would I have to be there? Colored hair girl said they don't know what to do with a strange package that comes out of nowhere. "A UPS Access point doesn't know what a UPS label looks like?!" Well, she said that they might but they don't know if it has been scanned yet. They must think I am stupid becasue obviously you can scan things twice. That is how the systems work. It is what they are for. Next, when she noticed I was recording with my phone held right against my chest, she said she was having to call the police because I was recording and that I had to delete the video. She said it was illegal to video someone like I was doing and that they were trained to call the police if it happened. LIES. It is not illegal and they did not tell the police about the video at all. They just thought that if they told me that I might stay around to get arrested. They had told the police I was causing a disturbance yet they had not once asked me to leave. I heard neck tat girl at one point say "if we don't do it, this will just keep happening". Hmmmm.....an interesting choice of words that got me thinking. I left but later as I went through what had happened I realized they must not had not brought this to the attention of any real manager (or maybe they did and he said "let it go"?), because if they had, and it were a real issue, the manager would have CALLED me to say "Do it right or we won't send them." It is hard to believe that the end game solution to this "problem" was to basically steal my packages. read more

I really like CVS for specials that they run. The CVS CarePlus card gets you specials from their coupon machine. Every week there is a new special with the coupon , so you usually get the weeks coupon special for $1-$2 dollars. It varies what it is from food to hygiene stuff. They run other promotions like buying certain products adding up to $30 and you get a &10 gas card. And the purchases don't have to be I'm one trip. The pharmacy is not 24 hours. Otherwise CVS is a 7/24/365 place read more

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All I'm rating is the photoshop area. You're on your own re: the pharmacy or the store as a whole. I went in to get a passport photo. I looked everywhere on line to just do it, but couldn't find anything. So I finally sprung the $12 and was super pleased. It seemed expensive but they nailed it. The person immediately sat me behind the white screen and whipped out the camera. She went to their computer and sized the photo. She had trouble so switched machines and printed it out right there. Online it says you have to wait an hour. I was in and out in like 5 minutes. Wow that was customer service. read more

Twice, this location has gone above and beyond for the people in line with me and for me. Like every other pharmacy they are swamped with people asking about the Covid injection and now the repercussions of Snovid. Without me asking, the CVS technician told me that I could save $100 on my prescription if I went to "such and such" pharmacy in town. Pretty dang nice and virtually unheard of in this day and time. Thank you CVS! read more

I wish I'd read the terrible pharmacy reviews before attempting to transfer a prescription here. First of all, they don't process online requests. An employee admitted "oh you have to call those in, they get lost in all the printouts we get." BUT they also don't answer the phone. I've spent about 2 hours in hold time in the last week trying to get a prescription filled and insurance updated! The rx FINALLY got filled 6 days after my initial online transfer attempt, but my insurance still isn't showing on the rx (the automated system tells me a $$$ amount) so I guess I'l have to waste time standing in the pharmacy while they update it in person. read more

CVS Pharmacy - 30-min hold time and an employee never picked up - typical - Drugstores Near Me - New Braunfels, Texas

I didn't see any signs outside for covid testing and went inside and didn't see any signs as well. I'm feeling very sick and so I have brain fog. I asked the girl in the front at the pharmacy today at the drop off counter where the covid testing is. But again-I have brain fog because I might have COVID and couldn't remember the word for appointment-I felt so so dumb. She just stared at me annoyed and I apologized and said I have brain fog but Covid testing lol. She was so rude and responded I had to go to the drive through as if "DUH" -so so rude-the only reason for my 4 start review is because of the lovely girl that did my Covid testing. She was so so patient and pleasant to talk to. She understood I wasn't feeling well and empathized. read more

I've been coming here for years and it's so convenient for me as my mom is in a nursing home down the street. Recently, they have installed two self checkouts and the two times I've been this week they were basically forcing people to use them. No one was behind the counter and the manger or clerk kept running back and forth trying to help an older gentleman to use the machine. Instead of staying and helping him, she was being so rude. I should have put my purchase down and left. I won't be going back. read more

The pharmacy has to be the worst run pharmacy in the CVS suite. The last time I was there they claimed not to have my prescription that I received a text was ready, the person was rude and got frustrated with me for her incompetence. I had to get out of the vehicle to go inside, when the other young lady helped me the prescription magically appeared. Apparently the first girl thought Michael was Michelle. Today I called regarding a new prescription that should have been ready, I'm headed out of town and planned to pick it up enroute. The young lady advised the filled it yesterday, no notifications, then stopped and said it did not have an address to the re requested the prescription from the doctor. They claimed the automated system called me, checked phone, no calls at the time they stated. She then got rude and said is there anything else I can assist you with. Ummmm! Yes! Filling my prescription and or at least letting me know before I have to call you 24 hours later to ask about it. read more

This place is great!!! They don't even check your ID for alcohol purchase because they only have self checkout available now and after waiting 10 minutes for someone to fix your self checkout you have to physically go find someone and they just don't check your birthday. It's awesome! read more

They really need to do better. If a parent needs a night time medicine for their child and the website says it's available, it should be. When the staff confirms the product is in stock-4 available-they should be able to locate it. Very disappointed in this location. read more

I really dread coming here. Always busy and always slow. I was spoiled using Walgreen's for many years until insurance changes directed me here. Recently dropped off a prescription in the morning. They asked when I could pick up and I said 5pm. Seemed fair enough to allow 5 hours. Sadly it wasn't ready at 5pm. They had it on a pile to be ready tomorrow. This is not the first time. I really want to like this place but can't. They opened another one in our town to alleviate the craziness but it hasn't helped much. read more

Terrible terrible store. Forced to do self checkout. Machine was not working. Some crazy employee came running from bad screaming something. I looked around like who are you talking to. She just kept screaming something at me that I could not even understand. I just walked out. Never, ever since will I step into any CVS again but I definitely recommend NO ONE should go into this store. They have crazy, out of control employees. read more

Very rude in the pharmacy. Was on hold for more than 40 minutes. I then went in to see, absolutely no customers were at the pharmacy drive thru or inside. Don't understand why ive been on hold almost every other day for more than 30 minutes. Due to my serve pain my doctor put my medication as urgent. This pharmacy told me they were completely out and i'm going on 12 days with out medication. I was told not until wednesday of next week. This is ridiculous. Please fix the simplest customer service actions by picking up the phones. Or having important medication filled or know to tell doctors. read more

Never can have my prescriptions filled on time. Called about them three days ago. Go to pick up and they still aren't filled.

I'm giving this place a one star for just having a running toilet otherwise it's awful with no toilet paper and soap to wash my hands and with the Covid 19 outbreak they should know better read more

The best customer service I've ever had at a big chain pharmacy. I left home for vacation without refilling my Rx. Called CVS for a transfer to their pharmacy. There was a small issue on their part, they fixed it immediately and made sure I didn't go without a dose. Friendly staff, speedy service. Brianna was incredibly helpful! Thank you! read more

Unfortunately they make a lot of mistakes and never take responsibility for anything. We've been going here for over a year and it's gotten to the point where we have to call each doctor to make sure they're getting faxed for refills. With controlled substances you have to hit the sweet spot right when they'll refill a script or you'll very well end up without meds for a few days. Not good when your wife has to take them daily and nightly for pain. You have to call them out on things to get a response and they don't seem to really care and always have an excuse. read more

Long lines every time. Prescriptions are NEVER ready even when you have the txt message that says they are. Unfriendly and not customer service trained help in pharmacy. The cvs app is a joke it won't work 90% of the time. read more

Only 1-star because no lower rating is available. The pharmacy dept. is [without question] the very worst. Three part Rx's are NEVER filled on time or at all (poor inventory management). Prior authorization scripts could easily sit unaddressed or filled indefinitely. In conversation with the pharmacy manager one soon identifies the problem...apathy. CVS Corp. should get that house in order promptly, or face a continued production meltdown. Strongly recommend that one should avoid this place unless frustration is your pleasure. read more

The store in Durant, Okla. needs serious help. You wait for 30 minutes on line and you might not get no one. They are running the pharmacy with one person. Needs help!! read more