Updating review based on pharmacy service
Which I've had problems with in the past, but now it's at an all time low
Sorry to the retail part of the store which I have not had any issues with .
I have been on the same blood pressure medication, Verapamil 240 mg for years. It is on automatic refill. The problems started last month.
I was supposed to get a 90 day supply and the day I went to pick it up they said they are "on back order"
And don't have any and maybe it will be in tomorrow. I told them I am out and it's on automatic refill so Why wouldn't this have been taken care of sooner and or why wasn't I notified as I can't just skip blood pressure medication. They apologized and said come back tomorrow. So I did, and again was told they did t have it. So of course I was angry told them I had recently been in the ER for rule out stroke, and this medication was now doubly important for my safety (which is true).
So they come back and say "We have someone else's 30 day supply that wasn't picked up do you want that" I said I just need something it's been Two days. Fast forward to now . My Verapamil again was supposed to be ready Sunday sept 29th. Go to pick it up, "oh we don't have it it's on back order. It we will have it in tomorrow "
Go Monday the 30 the. Nope we don't have it, But " We have have Verapamil 120 mg maybe ask your doctor to prescribe 120 mg tabs twice day to give you your 240 mg dose. By this point too late to call the doctor. Call Tuesday oct 1st get my doctor to order 120 mg twice a day THAT THEY TOLD ME TO DO BECAUSE IT IS WHAT THEY HAD IN STOCK.
Go to pick up . "Oh we are out of it" Now it's 3 days without my medicine and I'm ANGRY and let them know it . So they are able to give me a partial dose of 5 pills (not even 6 to make 3 full doses).
So I take a dose that day, and and Thursday and one pill on Friday (because they only gave 5 pills for NO REASON) and go Friday evening to now get my pills??? NOPE "we don't carry Verapamil 120 or 240 both on back order. So I flip out now and I'm a calm person. YOU TOLD ME TO Call MY DOCTOR AND CHANGE TO 120 mg BECAUSE YOU HAD IN STOCK
I've been calling and coming back like an idiot being promised pills. So pharmacist ran around looked for pills . Sorry nothing we can do.
"Called " other stores nothing we can do
So another day, a patient with hx of rule out stroke
And Hypertension sent away from CVS
SO now I called this am Oct 6th demand to speak to whoever in charge, told whole story, said I don't care how but do something. She said "oh you were on capsules would you mind tablets we have plenty of those" Are you F***ing SERIOUS???
After all this time, all the calls and 6 days ,no one in whole pharmy thought to change me from capsule to tablet in order to protect me and or make a customer happy? OF COURSE ILL TAKE THE TABLET
I DONT WANT TO HAVE A STROKE
I cannot believe the level of incompetence and or lack of critical thinking at this store read more