Went to pick up some photos at this CVS, as I entered the store I went to the help desk area labeled "Kodak Photos" as any reasonable customer picking up photos would. As I got to the desk there was a lady in a black shirt, appeared to be the store manager that was talking on the phone gossiping with a friend about some man. Waited maybe a minute or two until she acknowledged me asking "can I help you" I said yes I'm here to pick up photos. Before I finished my sentence she abruptly stated "you can get in line". Cashier was great, manager could use an attitude correction. read more

CVS Pharmacy - Drugstores Near Me - MECHANICSBURG, Pennsylvania

This review is for the pharmacy. I scheduled an updated COVID vaccine appointment for 5:15 pm.  Maybe it's still relatively new as none of the CVS' near my house had the vaccine available.  I had to drive 3 times longer in distance to get to this particular location.  I got there early at 5:05 pm.  I saw a sign at the door saying the pharmacy closes at 5 pm today.  I was perplexed but didn't think it applied to me because I just received both email and text confirmations as recent as an hour ago.   When I got to the pharmacy counter, the metal curtains were already halfway down.  I was about to announce myself but was quickly cut off.  "The pharmacy is closed, " a pharmacist shouted.  I went, "but I have a 5:15 appointment for the vaccine."  She replied, "you will have to come back tomorrow."  "But I received confirmation..."  I was again cut off.  "We're closed today at 5 pm".  Every time I opened my mouth, I was cut off.  As a result, I was dismissed without even finding out why I had to waste this trip. First, I felt played by this particular pharmacy; the confirmations turned out to be a joke. I also wasn't properly placated as a customer who duly showed up for his appointment and did nothing wrong, but ended up leaving the place confused and angry.  I'm glad this location is far away, as I will never want to come back. read more

No stars. My husband, a senior cititzen, went to the pharmacy to obtain a flu shot. CVS advertises "walk ins welcome". They turned my husband away last week. They told him that "walk ins" are only on Monday. He went back today, 9/11/2023. He was turned away AGAIN because they were short staffed. Meanwhile there was several workers back in the pharmacy! No customer service and to say the least, they are not paying for the gas for a senior citizen on a fixed income. I reported this store to 1-800-746-7287. More folks should do the same. read more

My docs office called in a script. Went to pick it up and it was denied. Needed pre-approval. Back to docs they submitted again and got the approval from my insurance Co. Told it would take up to 72 hrs to go thru the system. Waited. Went to pick it up again...still needs pre-approval. Told me there was nothing they could do about it. Went back to doc's. They told me that they often have trouble with this pharmacy and that they are borderline rude and unhelpful. But they checked everything out again and said to wait another 72 hrs and try again. This happened 3xs. Forth try still the same thing. The docs office told me that it is definitely on CVS's end and that they could have gotten the pre-approval themselves but said they are too short handed to do that. It is now going on 2 weeks with no script and the people at the pharmacy are totally not helpful, never off an apology or try in the least to help. Twice after waiting in a long line to the register I was told the script wasn't approved and then told to wait all over again in the drop off window to talk with a pharmacist. These people never crack a smile...offer an apology or are nice in any way. I'm moving my scripts elsewhere. No wonder CVS's are closing all over the place. read more

What a horrible experience. Terrible, terrible customer service. I stopped in on a Sunday afternoon and it was busy--I mean, busy. I was okay waiting because that's to be expected. What really upset me, however, was the associates working. There were three behind the counter. The one associate ringing up customers was very nice, very efficient, very pleasant--her name is Christine. The other two should be written up. They did not acknowledge anyone standing in line--nor that there was a line at all (Customer Service 101--greet everyone). Additionally, they looked as if they had just rolled out of bed. One girl was standing behind the counter doing LITERALLY nothing. She may have been in training, but nothing indicated that. She did not speak nor did she look like she was paying attention. She looked uncomfortable and awkward--which is hard to imagine since she was dressed in black sweat pants and an AE hoodie. The other girl must have been the "manager" because she had keys around her arm. This girl had an ill-fitting uniform and her stomach was extremely visible the entire time I was there. We also got a lovely view of her bright pink undergarments that were exposed. Her hair was long and unkempt and she flipped it back and forth periodically. The film machine was broken and she was working on it, which I understand is a priority. HOWEVER. There are ways to professionally address your priorities while still acknowleging customers and delivering a positive customer experience. My husband and I left and drove over to the location on Simpson Street where we were in and out quickly. They had a long line, as well... they just know what they're doing. My recommendation? Skip Gettysburg Pike and drive the extra four minutes over to Simpson Street. read more