Pretty nice pharmacy. The store is clean and tidy and the pharmacy is quick with filling…read moreprescriptions, even if you are a new patient. Most staff are very friendly, except one staff member I've spoken with on a couple occasions in the pharmacy that never seems to be friendly. On the phone or in person. When working in customer service this is essential in my opinion. The drive-thru pharmacy is very convenient. Please note that the pharmacy does close daily 1:30-2p for a meal break as indicated in the photo. Also, I feel their prices are fair and affordable. I plan on returning for future needs.

They redid the parking lot and it's no better. I'm fact I think it's worse. The pharmacy is…read moretypically overrun with customers and the techs at the pharmacy could use some customer service training.

Where do we start?…read more Communication is non existent, Day 1, Used their automated Rx service for refilling . Day 2 Called the next day check status of Rx. Went to voice mail, VM said they would respond. Never did. Day 3 Another 24 hours later tried to check on the status with another VM , they said they would get back to me. So 3.5 hours later I decided to go there. On the way enroute they called. Said they were busy and just got back from lunch. There were 30 people in front of me if I wanted it filled. I give up....... I will take my business elsewhere. There are serious problems with management and staff at this location. Good luck!!! You've been informed

absolute worst place! constant mistakes on prescriptions. anything complicated takes weeks to…read moremonths to resolve. they are rude on top of it. adrian is the only good thing in that entire pharmacy.

I was just at your highland Heights store this morning shortly after opening. Veena the cashier…read morewas so pleasant and helpful. She went out of her way to help me sign up for a Drug Mart card and told me all about the senior discounts. She was an absolute delight at that hour of the morning when most folks are a bit grumpy.

I was just at your Highland Heights store this afternoon, around 5, checked out at register #2,…read moreafter completing my transaction, there was no register tape, told the young man I needed a receipt and all he did was stare at me...told him again and continued to stare, tried to put tape in and print but didn't know how, called someone over from register #1 and he couldn't either, call the manager and she looked really bothered and tried but said couldn't print from there and had to go to customer service, again another stare....finally said nevermind and left.....I am usually there about once a week but will not go back...will stick with CVS or Walgreen...Sorry Discount Drug Mart....

Agree with other reviews. Inept pharmacy. They have screwed up more than one prescription for my…read morefamily. Rude. Incompetent. This store should be shut down before they kill someone with incorrect medications.

If there was a less than 1 star to give this place I would. Nothing but rude and awful staff. The…read morewindow clerks are beyond awful with their vile attitudes that have no business addressing customers. The pharmacist is no different. Always feels like you're bothering them or they're doing you a favor. God help people that may have questions then you'll really get it. This is the absolute worst pharmacy the worst staff you can come across. They need to hire a whole new staff. Absolute trash.

Thank you for supplies we receive each month! Zinoviy and Kristina are so friendly and nice!read more

I didn't actually see inside, I had called to see if they had a product that I had been told by my…read moredoctor and pharmacies that medical supply stores would have. There was no answer, only voicemail, even though their hours stated they would be open. I didn't leave a message, but someone called me back almost immediately, evidently getting my phone number from caller ID. The gentleman had a strong accent, and was somewhat hard to understand, though I appreciated him calling back so quickly. I was still in the parking lot. When I explained what I needed, he didn't recognize it, vaseline gauze for wounds. According to my doctor, this was a common item for first aid, but nobody knew what it was! I ended up getting it from Amazon, after checking every pharmacy and medical supply stores in a 20 mile area from Hillcrest Hospital. Even pharmacists had no idea what it was. So I can't fault them too much, though I was surprised that they didn't know what it was.

Please inform anyone that packs up the groceries that they shouldn't mix light things with heavy…read morethings for one. Like cans with Pillsbury refrigerated pizza dough in those containers that you Crack open. Don't pack detergent with food. Don't pack fruit with heavy items or cans. Tell them to ask if you want your items packed in the order that they were put on the belt! A few things I bought were ruined!!! Now I have to go back and try to replace items.

Very unprofessional and disappointing experience…read more I came to the Mayfield Heights Giant Eagle (6259 Mayfield Road, Mayfield Heights, OH 44124) to pick up prescription medication for my mom and decided to do some grocery shopping as well. At the self-checkout, I needed help paying for a single item without a barcode. I had to press the assistance button multiple times before anyone responded. When someone who identified himself as a manager finally came, he was extremely rude and condescending instead of helpful. His appearance was sloppy, and his attitude made me feel belittled rather than assisted. This level of customer service was shocking. I then went to customer service to speak with the store manager, but despite waiting and repeated calls, no manager ever came. I usually shop at Heinen's or Costco, where professionalism and customer care are clearly a priority. This experience was unacceptable, and I will think twice before returning to Giant Eagle.

The staff here is beyond amazing. They worked with me to help me out with new medicines. They never…read moretried to rush me off the phone and made sure every question was answered. They worked side by side with me through the beginning stages until I figured everything out. They are located on the left side of the building. Curbside only.

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.

I will say, other than what I'm about to write I am very happy with this place, and maybe it's just…read morethe old and crotchety man I have turned into that is making me write this. I am, unfortunately, on a good number of prescriptions. My wife usually picks them up for me, but as she's busy today and I'm heading out of town early tomorrow, I went to pick up my medications. It should be noted that I used to go to a neighboring pharmacy, but due to a change in my insurance, I go to Walgreens exclusively now, as directed by the company. Whenever I'd get a text from the old pharmacy saying something is due for a pick up, they'd explicitly say that they'd be closed between x and x time for lunch. Always. Walgreens doesn't include this in their texts to me, so I assumed (my mistake) that they most not close the pharmacy for any lunch period. I walked in and saw that every window was shuttered (there are about four or five, but in a basic "same" area) stating that "there is no pharmacist on duty, and state law prohibits prescriptions to be filled without one present". That was (basically) it. Same message on the outside drive up window. So, I figured that they were shuttered for the day due to having no pharmacist on duty at all. I then went on with my day and got a text saying another script was ready about forty minutes after leaving the store. Then the light went off over my head. They were, obviously, just closed for lunch break. If that had been expressed on the sign, I'd have waited the five minutes until two o'clock when they re opened after the lunch break instead of just leaving. Now, unless I go back out in rush hour traffic, I'll have to postpone my departure time until later tomorrow morning. LOL. YES, I'm just an old guy complaining, but simple different verbiage in the message, as in "we are closed between one thirty and two for lunch" would have helped other than the one that was ambiguous to the point where it suggested there was no pharmacist on duty all day. Sorry about the rant, but to me, it's just simplifying things.

Actually the worst Walmart I've ever been to. And I don't have unreasonable expectations for any…read moreWalmart. But this one is absolute trash and should be avoided. First off, walking through the store I could smell weed. And no body was that close to me so I questioned if someone was actually using a pen inside the store. They were prepping for restocking but it was a mess. No order. Employees on the isles didn't greet you, but kept their music playing loudly (loved all the profanity!). And checkout was ridiculous. I was told (after I was already ringing up items) "No self-checkout!" on the self-checkout line that was green. The same person who shouted that, was standing right there as I walked up and started ringing up my items. And I walked past a handful of employees as I made my way back to the exit only to be told when I was almost there "You can't exit that way." Cool cool cool. Poor customer service. Messy store. Avoid it.

This has to be about the worst place I've ever shopped. I know it's Walmart but even then one would…read moreexpect some level of acknowledgement as a customer! I stood next to a case pressing the button for assistance for 15 minutes--totally futile! Then I asked for assistance 2 times both times was told someone would come to help....after 20 minutes I just gave up! It's not like they are busy, I see staff walking around in no hurry to help anyone! Horrible place to shop.