Terrible customer service. Lady at the front was absolutely no help when trying to get in touch with the pharmacy. Pharmacy phone rang for 10 minutes before I hung up. Worst staff and employees I've ever experienced and I hope management does something. Terrible. Do not do business here. read more

Sitting on the corner of Gallatin Pike and Due West, this CVS is hit and miss with service and experience. To start, this area of Madison is not the best, so the exterior/parking lot stays scattered with trash and litter, and it is normal to be accosted by folks walking or out. This is no fault of the store itself, but just a heads up. The interior of the store has seen a revamp in the past few months with the update of the HealthHub first, followed by the front register area and now the updates are starting to hit the actual store and pharmacy, which is great. HealthHub has been hit and miss with service. Appointments are required, but have no real impact on your wait or seen time. The nurses are not exactly friendly. It is weirdly very transactional, but I guess I can understand when they see a constant flow of folks for all types of stuff. After my second visit to the HealthHub, I actually chose to get me a primary care physician as I couldn't do it another time. This location is my primary pharmacy and I will say that the pharmacy is easily 5 star for me. The pharmacists are always great, I love the messaging system for prescriptions and enjoy the ease of getting any needed vaccines. Overall, not the best CVS, but I am happy with the pharmacy. read more

The pharmacist with the braces is extremely rude. You do realize that you're dealing with people who are taking care of someone who is ill or are ill themselves, you don't need to be so short with people. read more

No complaints at all with the MinuteClinic pharmacy. The MinuteClinic had a very simple and easy to use online registration. I was seen ahead of schedule for my appointment time and greeted with a very friendly physician assistant and the medical provider was fantastic. My concern was handled with a complete exam, explained easy to understand what the care plan was. The pharmacy quickly filled the script and I was able to get on my way to enjoy the rest of the day. The store itself though (retail side) had very high prices and looked inviting. Did not see one staff member of the retail floor and the floor was unkept with freight all over the aisles making it so you had to navigate around totes that were not being used CVS clearly has a long ways to go when making the retail side better but from the health side they are on the right track. read more

First off, HotGuy1987, who was here at about 1:30p Saturday 07/29. Yes, they should stagger their lunches, in fact, it is recommended. But if they all go simultaneously they are supposed to clear the customers first. You were in the right, as someone who has worked in retail for decades, this was poor customer service. After you left one of them went up to the front to complain about the "Dumb Steroid Guy" who didn't believe they should take lunch like everyone else gets too. With that said, this is the worst CVS in Nashville, to the point that I had forgotten that until I was looking at the makeup section and this beeping kept going off. I was not touching or moving anything and it just kept beeping. I thought for sure it wasn't me, so I moved away and the beeping stopped. Then I moved back and it started again. I often forget with all the rich people that moved into my neighborhood that Nashville/Madison still sucks. They were just somehow convinced to move here when they are immediately in danger anywhere they go. Why I continued to shop when I immediately could tell it was going to be a bad experience I'll never know. CVS doesn't deserve my money, I work too hard for it to give it to a place that treats its customers like a woodland forest they need to chop down to get those ridiculous receipts. When I was ready to check out, there was nobody anywhere to be found. I decided to try my hand at the never functioning properly self-checkout. Each item wouldn't register that I'd put it in the bag. I had to press down on the sensor manually with each item. In hindsight, I should have just walked out with the merchandise, when I walked out the door kept beeping for me along with the person that walked out in front of me. All this store does is beep and NOBODY cares. Walk in with a bag(because there are NO BASKETS) load it up and leave, and you'll be fine. To whoever is in charge of this CVS, your employees don't care enough to check on someone in the "beep" section, you can calm down and turn that thing off. Also, get some baskets for this place, I'm not pushing a cart around a CVS, and your employee who didn't understand the concept of a basket can also probably be let go. She looked at me like I asked her if she knew who my mother was, I only get that puzzled look when I ask something crazy like that. Do yourself a favor, skip this one, and drive a little ways to a better location. read more

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This CVS Pharmacy has a lot of issues, and I wouldn't recommend. The store itself is understaffed, and their customer service is sub-par to say the least. The pharmacy itself is incredibly slow and sometimes doesn't even return phone calls. If you depend on your prescriptions, I wouldn't make this your primary pharmacy. read more

I bought some cookies in this store yesterday, but they were not in my bag when I got home. I came by the store this morning to ask if they had found a bag of cookies and had put it somewhere in case whoever bought them should come back. First of all, it seemed like no one was running the store. Nobody was at the cash registers. No one was in the pharmacy. I kept looking for someone to ask. An older, blonde, Caucasian woman was standing in an aisle, and I checked to see if maybe she worked there. She looked at me and gave me a very odd expression, so I figured she did not work there. Finally, I saw her hanging up some items and asked her about the cookies. She was extremely rude. I think she was mad because she was the only employee there. She looked extremely put out, but came and looked around behind the desk and said they weren't there. She said you probably don't have your receipt. I said I threw that away before I got home, but it would be listed on my extra care. She very rudely said "we don't check your extra care!" I said, "well never mind, I'll just buy these because it looks like you're having a bad day already." She replied, "I don't know what you want me to do!" I mean, I've never customer service this poor. I've never experienced anything like it at CVS. Everyone is always so friendly. I'm very disappointed. read more

Pharmacy department has gone downhill. I don't know where the pharmacist is that's been there a long time but the new staff is horrible. Changing pharmacies after decades. read more

Will not be refilling prescriptions here again. I went to pick up my prescription a couple days after sending it in. I was told when I got there that they didn't have my medication in stock. I was told they weren't getting more of my medication until the end of the month and there was no CVS within 30 miles that had my medication in stock. The person working had zero empathy and acted like they didn't want to be there. If they had let me know this information when they went to fill my prescription, I would have had enough time to get this fixed before running out. Now I'm over a week without my prescription, trying to get a hold of my doctor, getting put on long holds at other pharmacies to check if they have it (many haven't) and dealing with the side effects of not having my medication. read more

Terrible. Terrible. Terrible! Worst customer service I have ever experienced. I am a healthcare worker myself and cannot believe how constantly horrific the customer service is. One day I was out with my 1 year old with a horrific ear infection and needed to pick up an antibiotic an hour after it was called in. I called to see when it would be ready as we were on our way. I was told they didn't have the time to fill it and it would be ready when it was ready. I called the Target CVS location and they were able to get it ready in time for us to walk in the door and pick it up. This location refuses to look into details (telling me my script was never faxed even when it was, refusing to look into the issue and see what happened and make it right). Every time we have to end up at this location we are treated as an inconvenience. Very, very poor service. read more

I went to the pharmacy to get my Covid prescription. I was waiting for 1.5 Hours and still didn't get the medication. The pharmacist assistance treat me like shit. I showed her many times every 15 minutes proof for my insurance but she didn't accept it so I drove home two hours later. I got a notification that my medication is ready to pick up. I had already fever I am somebody who have pre-existing condition. 7 stents, 2 bypasses and HIV for 20 years. read more

I booked a covid PCR test here last week--not for travel or external requirements, but because we were exposed and wanted to know if it was safe to end self isolation. The test itself took a half hour, while cars lined up behind us, because the young man helping us didn't know how to do the computer part of the test (something about which provider to select, etc.). I assume he lacked training, which would be his supervisor's oversight. We never got results. I could believe that they're delayed due to an increase in testing, except that if there was an increase in testing, I assume someone at this location would know how to administer the test. So now we'll just have to go elsewhere for a test and wait another few days for results. I do not recommend this location if you need to know if you have covid. read more

I used this CVS for the Minute Clinic and tested positive for Strep. I was given a prescription to which they couldn't fill in their pharmacy. I pickup up antibiotics at the CVS down the road which couldn't only fill half the prescription. We later discovered that this pharmacy had ample (8 bottles) of antibiotics. Despite the other CVS and I reaching out on several occasions to find a solution to get the other half of the prescription filled, the pharmacy tech was rude and unhelpful. She consistently interrupted me, was impatient when I asked questions, and was very clear that it wasn't her problem. She had no desire to provide customer service and support myself or the other pharmacy. Would not recommend this pharmacy or location. read more

Another tidy and organized CVS. Clean, well stocked, friendly check out person. I was able to find exactly what I needed and get on my way with swiftness. read more

CVS Pharmacy - CVS in Madison TN - Drugstores Near Me - Madison, Tennessee

I am actually sitting in the pharmacy right now after two days of communication that were brusque at best and condescending at worst. I am a cancer patient with prescriptions that come from the state's most prominent cancer center. I am also a working woman on a baby dose of pain med that allows me to keep going through this, and yet I've been treated like a drug-seeking junkie on the phone and now in person by two men. One suggested on the phone that I get the prescription somewhere else, because "we can get in trouble for having too many." The other was impatient when I pointed out he'd omitted a separate, non-narcotic med from my order. This is the easiest pharmacy for me to get to now that I'm only able to work from home. read more

This review is specifically this location! This CVS is literally a block from my house, so we often stop in on our way some where for a drink, gum...or something I don't honestly need......their sale signs get me every time! The Cashiers, particularly Penny, always go above and beyond to greet you warmly and make you aware of any cash back promotions or additional discounts. I am always impressed with her personable demeanor. Since I usually run in to purchase a sale item that caught my eye or a quick item, I don't know their price points for regular essentials. They do however often have coupons along with their sale prices that can add up to really big savings! If you are in the neighborhood I would recommend stopping in, Penny will likely be there with a smile! read more

I've never been in a pharmacy with such friendly workers! All employees are kind, courteous and have smiles on their faces. It's contagious because I always leave smiling. I never expected such great service from a pharmacy/convenience store. read more

I have only dealt with the pharmacy and I can say that everyone was pleasant to deal with. Doctor calls or emails in the script, the pharmacy phones you and lets you know it's ready to be picked up. Boom! Be sure to request generic from your doctor.. Saves you $$$$$$ read more

Dont lock the doors to close... when it's still your open hours. That's BS. I drove all the way across town only to be turned away but the sign on the door says they don't close until 9 read more

I come here often and always had excellent service. Even when there were card or computer problems beyond their control they remained friendly and helpful and worked things out as quickly as possible. And in all my times over years here, that's only happened twice. They are always extremely helpful in finding items for me too. A very good neighborhood store. read more

I come here often because of the location. I have never had a problem until recently. The cashier could not locate my phone number in the computer to use my ExtraCare account. I have been using the same number for years and even several times at this location and never had a problem. Trust me, I am not a fan of "the customer is always right", as a matter of fact they are usually wrong. But, the cashier insisted that this was my fault and would not back down. I found this to be extremely unprofessional, especially since I had just used my ExtraCare account at this same location the day before. I called the main CVS contact number and they verified that indeed my account is in good standing and my phone number works just fine. I'm not really sure why this cashier insisted on upsetting a customer (over something so insignificant) rather than just admitting that perhaps there was an error in the system or maybe she did not type in my phone number correctly. Unnecessary. But, all my previous visits were uneventful. I also took my daughter to the Minute Clinic at this location and it was great. read more

It's your normal run-of-the-mill CVS. It definitely more convenient to gain access to then the Walgreens about a mile north. They have an excellent Minute Clinic. It's the one I usually go to in a pinch. read more

This 'minute clinic' has turned into a '120 minute clinic' and I still haven't even been seen. I would encourage all who are considering coming here to run far, far away. read more

I have tried to stay with this pharmacy, because the pharmacy techs are so personable. The pharmacist tho, is always flustered and would rather send you away than have to fill a prescription. They will call and text you to no end....and call doctors asking for refills on medications whether you want them,need them,or not. I can't keep up with my routine refills because of all of this. I've asked them over and over to stop, but within a month they resume. I just had someone from overseas, call me from CVS soliciting refills. They get so behind, that you may not be able to pick a prescription up for days. Even if it was Tamiflu or an antibiotic. They will tell you to come back in 2 hours, but it still will never be ready. Better to go ahead and get your prescription back and go elsewhere. Kmart doesn't have a drive-through, but they will fill a prescription while you wait. They have never told me they are out of stock and handed me my prescription back. read more