PAINKILLER OTC This…read moreWalgreens is likely to exacerbate the headache you (probably) already have. My wife chose this drugstore as our primary pharmacy, mainly because it's convenient for us on Lily Cache in Bolingbrook (as a bonus, there's a Buona Beef directly across Weber Rd, so I usually dip in for a sandwich after picking up her prescription). I'd estimate one of us stops here every 3 weeks, so we're fairly frequent flyers. We recently encountered an issue where they processed my wife's prescription incorrectly. Instead of giving her 90 pills for 30 days (@3/day), they gave her 30 pills total believing it to be 1/day. I have to think there are instructions clearly printed on the label--because y'know, MEDICINE--so someone working here wasn't paying attention. After bouncing back and forth with phonecalls, one woman eventually apologized for the oversight of a coworker and vowed to fix it, which they did. Over the last few months my wife's made some friends over in pharmacy pickup, and they've been kind to her and helpful for the most part (excluding the one lady who bungled the 'scrip). I, on the other hand, am given a chilly reception any time I walk in. The associates at checkout barely engage in eye contact or return pleasant small talk, hardly ever doling out a 'thanks' or 'have a nice day'. On the last trip, the guy bagged my snacks and rang me up without saying a word. I might as well be a leper. * TL;DR * Pickup ya meds, grab a snack, and bounce. There's not much else here worth lingering for. It's a shame this Walgreens doesn't have a liquor aisle (wah wah), since a wall fridge with cold beer would've definitely bumped them up a star, at least. The customer service has been generally poor across 5-10 visits; messing up an important prescription for medication seals their lamentable fate.

Sophia needs customer service training NOW If a patient is…read morecalling for their medications, clearly they need their medication. To be rude, snarky and disgusting in the morning because you all failed to order the correct quantity and follow up on any additional quantities that were needing to be ordered is not the fault of the patient. Your job is to order the drugs as needed Ensure that you have enough to fill your orders and update the system so that way your patient can receive them. That is not what is happening that is not acceptable. No one should have to wait 2+ weeks to receive medication. If there was an issue with the manufacturers distribution, some form of communication should've been relate to the patient or you all should've been working with. Your local network of stores to obtain the additional quantities needed to fill these orders. Especially for a restrictive drug. To be so disregarding of the patient's need for their medication and the length of time waiting for medication is just disgusting. If Sophia cannot provide the level of service that is expected from a Walgreens associate then maybe she should not be one.

How long do people stay on the phone for a pharmacy!!? 20min and the automated system continues to…read moretell me that there're two people ahead of me. Does anyone actually work here!?

By far The worst pharmacy I've ever experienced. I spend a lot of time in hospitals and pharmacies…read moreand this place is a joke in every aspect. Not a single good experience in years The slowest and worst employees I've ever experienced. Do NOT Give these people you business GO TO LEMONT

Absolutely Inexcusable Treatment -- Walgreens Hinsdale (Willowbrook Road)…read more I recently visited this Walgreens to refill a critical eye drop prescription for my advanced eye disease. This isn't a casual medication -- missing doses risks irreversible vision loss. I called ahead at noon, spoke directly with a technician, confirmed they had my drops in stock, and was assured one would be held for me. I confirmed twice. My doctor also called earlier to make sure everything was set. I arrived promptly at 7:15 PM, only to be told they had nothing on hand. I patiently explained that I had spoken to someone earlier, gave my name (Lee Robinson), and asked them to check. For 30 minutes, I waited while they attempted to reach the technician I had spoken with. Understandably, mistakes happen -- but what unfolded next was unacceptable. For the next 45 minutes, I begged for help identifying any nearby location that could fill my prescription tonight. Instead of providing clear answers, the staff simply rattled off Walgreens locations without providing addresses or verifying inventory. When I asked which stores were open late, they vaguely pointed me to a few -- but again, no real help, just dismissive answers as if I was interrupting their evening. At no point did anyone -- especially the head pharmacist, Tanya -- show even basic empathy or urgency. I wasn't treated like a patient, or even a human being. I was treated like an inconvenience. Tanya repeatedly ignored my questions, avoided eye contact, and carried on with other refills while I stood there desperately trying to ensure I wouldn't miss my medication. Walgreens -- you are in healthcare. People don't come to you for fun. We come because our health depends on you doing your job. I didn't choose to have a disease that steals my sight. I didn't choose to rely on these drops to stay alive, functional, and able to see my kids grow up. But your staff made it abundantly clear that my situation wasn't important enough to warrant even minimal effort. The complete lack of accountability, professionalism, and basic human decency displayed here was disgusting. Walgreens, you should be ashamed. I will never return to this location.

This is based on the Customer Service and dedication Thomas gave to my order. I was working on a…read morehuge Genealogy Christmas present making 16 photo books. Thomas found a mistake and we worked together to correct it. If he had not contacted me and gave 100% it would have been a nightmare. Anyways thank you Thomas for being a good person and great employee. Thank you Jim

Katie at USPS is the absolute best. Kind, quick, and knows her stuff! Makes shipping so easy.read more

Where to start? All of that hype about customer service and longevity. I purchased a $3500 electric…read morewheelchair for my husband. They had to order the one we wanted. That was 2 weeks ago. I picked it up less than 24 hrs of being notified it was there. Unfortunately, my husband's health took a critical turn in the past week and he will likely now be bed bound. I contacted the store and informed them of this unexpected turn. I was aware of athe 25% re-stocking fee and was prepared to bite the bullet. Unfortunately, I was told that the 10 day window started when I paid for it despite that window being eaten up waiting for delivery. So too bad so sad- they have my money and I have a wheelchair that no one will ever use. Bet they are looking forward to their next 150 years of taking care of customers. Just don't have an extenuating circumstance.

I wish there was an option for negative stars because the store continually has issues. If you want…read moreto be frustrated because people can't find your medication, surprised by the rudeness of techs or if you want to spend half an hour in the drive-through line, this is your store.

First time coming here, I wanted to grab some food and personal products before heading to the…read moreChicago area. It's a convenient area with easy access to the streets. Cashier is friendly, happy staff that greet me. Well organized shelves too. Overall, it's an average location

this CVS is solid; however, my only complaint is this bitter zara lady In pharmacy, whom is in need…read moreof much more training. WHO HIRED HER?! Her bedside manner is atrocious! Gates were closed, yet some lady was behind the counter. I gave the benefit of the doubt when i politely asked if and what time they would reopen, or if they were closed. the red signs on the wall in front of where i was standing (from the angle I was at) shows open from 8am-8pm most days. It was 12:40. I did NOT see the monitor to the left that shows they are closed from 12:30-1pm. honest mistake on my part, but to completely ignore someone genuinely asking a question... looking in my direction at me, and NOT respond at all, is beyond rude. some folks would slap this little girl for that, but Im not on that type of time. My point is, What if i someone was illiterate, and could not read? What if someone genuinely does not see a monitor that's positioned off from the direction of the pharmacy gate, such as myself? So i went to the front and politely asked the clerk if the pharmacist was deaf (to give zara some grace) The clerk at the front responds, "no", as i follow up with why I asked that to begin with. To my surprise, as I walk back towards the pharmacy to ask again, she's mouthing off about me asking if she was deaf to some counter part she's on the phone with... how are you so confident to be yapping like that behind a closed gate, like you wont open back up in 15 minutes? You dont know what kind of mood people may be in, or what they are willing to do because of your lack of acknowledgement and respect. I stepped out of my character...being self effacing, I did call her out her name for not being able to easily respond or even point in the direction of the sign (which again, i did not see until going back to the gate after asking the register lady if this zara chick is deaf. I can admit where Im wrong. I can own where I messed up, but this is the person thats in charge of dispensing medication to people?! ‍ who raised you?! yapping behind a closed gate like you're in high school. Parents definitely should've Beat you more as a child because your Bedside manner is beyond horrible. you should not be working with people and definitely should not be in charge of dispensing medications at that station on your own. Deprived is an understatement. this woman looks soulless!! And karma is a mf! it doesnt miss. It will spin the block for you weirdo. Other than that, shout out this CVS (except for this weirdo). They do a great job. It's just this heffer in back that is harming CVS's brand image.

This is a newish, clean, and airy CVS. We only dropped by because we were close by and had a…read morecoupon to use. I guess from some of the reviews, we were fortunate to not need the pharmacy here! Good luck with that to the Napervillians!

The pharmacist is very unprofessional and runs the pharmacy by her standards, not caring what your…read moreDr. thinks. The Manager Tom is "Afraid " of Ana the pharmacist and lets her run the pharmacy anyway she likes. Even telling me to shop elsewhere and giving me suggestions where to go?? I live in a building with 52 units and recently went to a meeting, bringing up my experience. The majority agreed they no longer shop Walgreen's (Oakbrook) and go elsewhere for their vaccines. # Stay Away

Rude, unprofessional behavior to customers My physcian…read moreordered 3 months supply and every time they give one month supply till I question them, they make me wait and then refill the proper amount

Very friendly, fast service. Conveniently located. The pharmacist and technician helped me…read moreimmediately and my prescription was ready quickly. Thank you.