I am beyond frustrated and appalled by the incompetence at CVS Pharmacy. I was explicitly promised that my prescription, ordered on Saturday the 21st, would be ready no later than Tuesday the 24th. That commitment was not honored. As of today, it is still not ready. What is even more unacceptable is the complete lack of communication. I have left multiple phone messages and sent emails, and not a single call has been returned. No explanation. No accountability. Nothing. This level of unprofessionalism and apparent lack of training is alarming -- especially when people's health depends on timely access to medication. Delays without communication are irresponsible and unacceptable. Patients deserve reliability, transparency, and basic respect. This pharmacy has failed on all counts. read more

1-Star Review This is one of the only pharmacies in Ladera Ranch, and it's clearly overwhelmed. There's always a long line, prescriptions are never ready on time, and everything feels disorganized and confusing. It's used by so many people that the service just can't keep up -- and the community deserves better. read more

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The wait times have gotten ugly ever since they stopped allowing an express line for people with their prescription QR codes ready. There are currently 8 people in front of me at 3:48pm on a Tuesday. I would love of they reverted back to the previous system. The pharmacy employees are nice though. read more

CVS Pharmacy - Drugstores Near Me - Ladera Ranch, California

Why do they have a line at the pharmacy for bar code pickup when they ignore it and bring everyone else up first?

Fast reliable service. They work so hard. Respect their efficiency and courtesy. Love Kristen in the main store always so helpful and delightful read more

Absolutely unreal experience at this CVS pharmacy. I came in at 6:00 PM to pick up my prescription while it was pouring rain. I planned to use the drive-through, but it was completely blocked by police cars, so I had no choice but to park, run through the rain, and go inside. When I got in, I was standing in line while they were helping another customer. Suddenly, a male employee yelled that they were closed. I honestly thought he was joking until they started closing the gate in my face while I was still standing there. I explained that I only needed to pick up my inhaler, that I have severe asthma, and that I had only two puffs left on my emergency inhaler. I also told them I am pregnant and urgently need this medication. Their website said they were open until 10 PM, but they responded, "Holiday hours we close at 6," and shut the gate anyway. If the police hadn't blocked the drive-through, I would've been there earlier. They saw me standing in line. How hard is it to help one more person, especially when that person is clearly explaining they need a life-sustaining medication? Because of this, I'm now spending Christmas Eve trying to figure out how to get an inhaler or potentially going to the ER all because the pharmacy staff couldn't show even a shred of compassion. This was truly heartless and unacceptable treatment, especially toward a pregnant customer in need of essential medication. I will never fill prescriptions here again and will absolutely be telling others about this experience. I hope management reviews the cameras and sees how their staff treated me. read more

This is a great pharmacy, but they are also VERY busy. As long as you expect to wait in line for prescriptions and know that they have strict closing times - so they cannot/will not stay open beyond closing time, then you won't ever be disappointed. They always have kind, knowledgeable pharmacists and technicians. In the 20 years I've been using this pharmacy, I've never had a problem with a prescription that was the pharmacy staff's fault. Our family has also done flu shots here for years and the staff is great, even with kids who are nervous. The rest of the store staff is nice and helpful, too. Shout out to Kristin who works in the cosmetics area and is happy to answer questions, make product recommendations, help you find anything you need. She is a super star! In 2025, I had my Christmas cards done here and they came out great. The photo paper is thinner and smaller than I used to get at Costco but that's what I expected and I was in a hurry. I got the cards in one day and for a great price, since I was not able to get them in time from Shutterfly. Bottom line, I've been using this CVS location for 20+ years and I recommend it. read more

THEY ARE ANGELS HERE! COME TO THIS LOCATION IF YOU DON'T WANT RIPPED OFF! I had a wonderful experience with the pharmacist Samara, who not only helped me iron out an issue with my Rx but found me an even better coupon than I had been using! Looking forward to continuing my service at this location! read more

The pharmacists are always friendly and the prices are reasonable. The lines aren't too bad, especially if you have mobile pickup. The store itself is well stocked and clean. read more

I never use CVS for prescriptions as I always go to Costco which has great service. We were in the emergency room on Saturday night and they sent the prescription to CVS as Costco is closed on Sundays. However, there's no live person to talk to snd the automated system couldn't find the birthdate or the phone number. When I called the store's general number, she told me they changed the system and there's no way to talk to a pharmacist without leaving a message. Never going here again read more

Staff was so very nice and helpful. The Pharmacist was also so kind to help with my pups heart meds!!! Thank you for all your help and kindness read more

Will never go back. Overcharged Wood refused to accept the prior pricing that we've been paying for over a year under an explanation that you need to come into the store and not go through the drive-through stand in line for an hour only to be told. yes you were correct and the person at the window in the drive-through was wrong. The manager was extremely unhelpful unprofessional. It needs to be reported to corporate. I suggest that everyone start going to Costco and stop going to CVS and send a strong message to them that they do not know how to work with customers and the corporate hierarchy of kind of manipulate pricing needs to stop read more

This place is unorganized and not proficient. I should have read the reviews prior. The staff is nice but they will loose your prescription. I would recommend taking business to another location. read more

Our work wanted to celebrate our colleague's 20th work anniversary and had a fun poster created from an Etsy artist. We had it submitted to CVS for same day pick-up. It was ready within 30 minutes! While I was there, I bought a bag of confetti to cover our co-worker's desk. One of the CVS employees was very helpful on finding the poster. Amazing service and product all around. read more

The fact that this location is always slammed is not the fault of the people who work there. Given that the other 2 pharmacies in the area closed and they are clearly overwhelmed with the sheer volume of prescription orders they receive, I think the pharmacy staff is incredibly patient and gracious. They are doing the best they can and don't deserve the negative reviews I'm seeing here. The drive thru design is horrific, again not the fault of the employees. Speaking of employees, Kristen in the beauty department is an absolute gem. She has worked there for a long time and has the best, most upbeat, helpful attitude. So if all you need is a pharmacy, there might be better options that aren't so crowded, but I still maintain this is a great CVS! read more

At 7:15 the pharmacy drive through was not open even though posted on hours on Yelp, Apple Maps and printed out and taped to the window say 7am. I pressed the button multiple times. Nothing. At nearly 7:30 my sick toddler was upset and we had to go home. Lazy, unprofessional and disorganized. read more

Pharmacy cannot manage the volume of orders coming through since the other LR location closed. They are doing their best, but it really seems to be too much to help costumers and keep medications in stock. Help them out by getting your prescriptions filled elsewhere. read more

Pharmacy review. Bait and switch with these people. The tech at the drive thru never told me my total, never told me that they were nit using my insurance when it was used before, and didn't give me a receipt until I asked for one. Of course when I looked at it after getting home it was $80 instead of the regular $12. Going back and asking why they didn't tell me about the extra charge and insurance issue they said they were not obliged to do so. Then they had the gall to tell me I was told of the total and that I lied when I said otherwise. Screw this cvs, this one should have closed down. Going to Rite Aid or Walgreens from now on. Shame on you for your shady practices and crappy service. Only not a single star review because the non pharmacy workers are nice. Other than that, I hope this place goes out of business. read more

I work in healthcare and ever since the other CVS have closed and we are stuck with terrible service. Jacinda was rude and unprofessional when I came in to pick up a prescription. With so many people in the USA who are anti healthcare you would think that the pharmacists would want to help those who actually want to receive healthcare. Do not go here - switch to Costco or Walgreens. read more

If you order a refill online it will take a week for them to fill it. Time and time again.

CVS is a really good place for ear piercings. Kristen the beauty advisor is the best and super nice. She walked me through the steps of the piercing and made sure I was comfortable. Too bad CVS stopped the piercing service. read more

They are turning the wait scene around from what it was three months ago. They even call back with answers.

Had to take three trips to get one prescription filled. Can't necessarily blame them for the first trip because maybe it was my doctors fault... Not exactly sure. Second trip was scheduled based on their pharmacist telling me when to come back. Was then told it still too soon to pick it up and that they fixed some things and that it would be ready two days later. Got an automated message from them telling me it was ready and I showed up two days later for my third visit. Turns out it was still not ready, and I proceeded to have to sit there for an hour while I negotiated with their pharmacist and had my doctor eventually physically talking to them over the phone to get the order authorized while I waited in the store for almost an entire hour. A complete waste of time all around with three trips just to get one prescription filled. I will be changing my pharmacy location. read more

I would give this place negative stars if possible. The pharmacy staff is slow and not very helpful.

This location is always well stocked and the gentleman up front who works late always answers the phone. He also does the *best* passport photos - he actually cares. There's also a lovely lady who runs beauty who is so helpful for answering questions. I hate going to other locations even though others are closer now that I've moved. I just called him with an issue for same day photos late at night and he was going to have them ready for me since it was for my son's school project. My husband already started printing at a second CVS on the way there, but this Ladera location is so kind. Great service. read more

I've been on hold forever. About 15 minutes in someone answered and then hung up on me immediately (like they lifted and lowered the phone on purpose?). Their app isn't working either and I really need this medication and cannot find out if they even have it or if I should try a farther location for it! read more

The staff here are HARD WORKERS!! These folks hustle. This is one of the busiest CVS locations I've ever come across and they are always grinding and doing their best. I've been coming here for 10 years and always appreciate what they do. I had a last minute photo print request from a family member tonight for Christmas gifts and I placed the order online with CVS, and my order was ready within 5 min. When I went to pick up the photos, I found out they had a staff member there the entire time to process photos during the Holidays. The crowds were hectic yet the staff kept their calm composures and smiles :) read more

Avoid this pharmacy like the plague. I dealt twice with the person who helped me (her name is Angela), and twice she was very rude and gave me the wrong information. She nodded her head with hatred and rolled her eyes at me. If she does not like her job or doesn't like customers, please stay in the back. I don't understand why the pharmacy manager allows this person to be in contact with people. I feel angry because I have never been treated in this manner. It doesn't matter how busy you are, this behavior is inexcusable! I hope their customer service improves, otherwise the customers will be non-existent. read more

I wonder if the store is open? I have called 4 times, waiting 30 minutes each time but no one answers. It is beyond frustrating.

I ordered an item online and had it for pick up at this location and when I went in to pick it up, they refused to give me the item and made me buy the item a second time in person. The whole transaction period was odd because the first employee refused to help me and then the second employee said that I had to get back in line when I was the first in line, because they had to help "paying customers first". I was a paying customer! I even paid twice for the same item! I'm going Walgreens read more

No one answers phone when I was calling to check on my prescription. I had to drag my unwell self out of bed to go directly to the store only to get excuses that they "had 6 people calling in at once". Get some help or answer the phone to let your customers know so that they don't feel like they're being ignored. This is really bad service. read more

Making simple purchases gets more challenging each visit. The checkout process eliminates the customer service aspect of buying from this location. Under my Medicare plan, I'm supposed to get my prescriptions from CVS or a handful of alternates. After this transaction today, buying baby products and Halloween candy, I'm only going to get prescriptions from here, and all other products from Walgreens, Target, or "anywhere else". read more

Horrible pharmacy Lost medications Won't deliver Always wait at least 30 minutes for drugs read more

Worst pharmacy. They take so long to answer the phone. I think they're overworked since the CVS down the street closed, which had the best customer service! Plus, when you're a customer walking in, you have to hear a recording over and over, you have 2 calls holding. The people behind the counter are very nice. CVS should not have combined 2 pharmacies. The employees are overworked and barely have time to breathe. read more

Pharmacy service has become worse and worse at this CVS. Understaffed, poorly managed and/or just don't care. And when I left, the front end check out was just as bad with many people waiting to make purchases. Since Aetna bought CVS, customer service has really gone downhill. read more

MONDAY MAY 8th @ 7:00pm * PHARMACY PROBLEMS. What happens when you need to know if your critical prescription has been filled? Don't bother calling this CVS. We spent 1-1/2hrs on hold before finally driving over to this location. When we asked about the seemingly endless wait times on hold, the pharmacist had an attitude and told us to our faces that they were NOT ANSWERING PHONE CALLS TO THE PHARMACY THIS EVENING. Wait what??? Wow! Imagine that? This could be absolutely critical for elderly patients who sometimes are not able to just get in their car and drive over. They need answers to critical questions at least within 15-30 minutes.. This is just insane. We've been using CVS pharmacy for many many years and now it may be time to look at other options. I cannot believe this interaction tonight. This is very sad. They closed the other crown valley location. They should have at least kept someone on the payroll to answer phones. At this point i feel i have no other options then to discuss this with their Corporate Office In Rhode Island. Ladera Ranch deserves a better pharmacy and a better pharmacist. read more

I normally do not like to give a bad review of a business, but time after time after time CVS does not even meet the minimum standard. The pharmacy very often times get my prescription wrong. I receive text messages and telephone calls saying my prescription is ready, but it is not. I have an ongoing prescription with them from my doctor but it seems as though every month they have to call the doctor up because they've lost the prescription. Even though I live very close, I will travel a further distance to a pharmacy they can get it right. read more

Horrible wait times. Over crowding. Seems they're more focused on giving out ridiculous vaccines. The IVR is horrible, even the phone hold voice says you can get "14 vaccines at the same time" r u kidding?!? very hard to get ahold of anyone in the pharmacy. I hope management fixes these issue!!! Grade report is F- read more

Good service. There are many bad reviews on here-- My experience this time was good. Hopefully my opinion doesn't change. Everyone is trying. read more

I work in a medical office and I just called to called this pharmacy to call in a new prescription for a child. She, very unprofessional, said the pharmacist is to busy and she would have to pull him. She said for me to send it electronically. All, I wanted to do is make sure It was taken care of before we close. She refused to transfer me to the pharmacist and just hung up. I have never, in all the years I have worked in this area, have had a pharmacy be rude. This pharmacy is very unprofessional. read more