The pharmacist was able to help me lower a prescription cost and also was kind enough to look in to an order for me. Was super pleasant on the phone which is not always the case! I've never had any issues when picking up medications from here. read more

Zero empathy and shocking lack of service. I came in directly after having my wisdom teeth extracted, barely able to speak, to pick up my post-surgery pain medication. Instead of helping me process my insurance, the staff refused to assist and demanded I call my insurance company myself to get a BIN number, something they could easily look up or assist with. Forcing a patient who just had oral surgery to stand there and try to make phone calls, only to send them away empty handed, is completely unacceptable for a pharmacy. A complete lack of basic care and urgency. CVS do better! read more

I have been wanting to come to this CVS on San Felipe by Voss. But I couldn't find it on the Yelp app. Because someone put it somewhere else like hiding it. I was here a couple of weeks ago while shopping at the Whole Foods store next door on Voss. It was a short walk to here. I didn't feel like driving because there's no reason to create more carbon dioxide for less than a block of distance. The store is spacious on the inside and plenty of parking on the outside. Air conditioning was really accommodating to this humid Houston weather. I didn't interact with anyone. I used the self checkout machine. It was working fine on that day. read more

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This has to be one of the most incompetent stores here in Houston. There have been times as soon as the manager leaves the employ working the night shift have a whole different attitude. They yell at the customers if you ask them a question. Sometimes they are on their phones even when you ask for help. I have reported these incidents to the manager several times but nothing has been done about it read more

Doctor called in a prescription that they claimed they didn't have, turns out they just hadn't checked their voicemail. Then they wanted to debate with the doctor whether it was the right dosage. Never called over intercom that it was ready and finally when I went to pay I asked if they had applied insurance and they said no.. oh and no flavoring for kids. what are these people doing if not their job?? read more

This pharmacy is close to impossible to get a PERSON to talk to when I call in. The prerecorded message takes me in circles and if I am VERY lucky, I get to leave a voicemail. Still waiting on a return call from yesterday. Their drive thru is a nightmare! Instead of taking care of one lane, then the next lane, then back to the other lane, they just keep saying we'll be with you shortly...as 2 more cars are taken care of in the first lane. I am stuck using them due to my insurance. Do BETTER!! read more

Not sure why all the low reviews on this store. Do they always get it right? No. But it's the standard run of the mill CVS. No problems over here. read more

This location is constantly cancelling my prescription orders. They cancel refills for medications that I take on a daily basis, even when said medications have plenty of refills available. The thing that really pissed me off is that no one contacts me to let me know that my refill has been cancelled. So I don't know that my refill was cancelled unless I watch the status of the order like a hawk, which I don't have time to do. If you're gonna cancel it for some stupid BS reason, let me know that it's been cancelled! Call me, email me, send me a text- something- so I can tell you that I need the refill regardless of what your computer says. They're always sending me stupid correspondence about things that don't matter, but when it comes to a refill of an essential medication getting cancelled, they don't think to let me know. These are meds that I take every single day and need to continue taking. I may switch all of my medications to another non-CVS pharmacy because this shit is so annoying. read more

Review of the store not the pharmacy itself. There is a wide selection of product. Love that their holiday section wasn't cleared out yet for the clearance sales. There is only one cashier/employee I've seen during my visit. But he's very attentive/friendly if someone needs to check out. They accept Venmo/PayPal; it just takes a little time to process. They also have 2 self check out machines, but one of them is only working right now. For the most part, they do a good job posting deals offered weekly. There's a few missing here and there but 95% of it is there. You can always ask the employee if there is any deals on the product. The coupon center is the newest I've ever seen (basically a computer)! The CRTs print on the receipt paper and not normal CRT paper. read more

I tried to return something but the store manager would not allow it. Never coming to this cvs again

If I could give this 0 stars I would. The "manager on duty" Laura I believe is her name, a white heavy set short lady, has harassed my children not once but twice and myself. She has no respect for customers. I literally had the worst experience and felt so unsafe for me and my kids as she yelled at my son and then yelled at me. She also stepped around the counter like If she was going to hurt me. The only helpful people that tried to make my experience genuine was the pharmacy staff a young gentleman and Sarah. I hope cvs fires Laura because she was out of line and it seems she hates children. She does not belong in customer service and sure as hell not a manager. Please CVS watch the video and see that she should be responsible for her treatment towards my kids and me. I'll be waiting for an in person apology from her and cvs for the emotional trama that we have been put through. read more

Do not fill your prescriptions here. The pharmacy continually forgets to activate the automated text system, so instead of getting the "your prescription is ready for pickup", you get nothing. When I call in a day or so after my prescription was due for pickup, I get the same lie of "the prescription was out of stock", but then they manage to have my prescription ready the day I called and apologize. This has happened 10 out of the last 12 months. Use a more competent pharmacy and save yourself the trouble. read more

I have been using CVS for a few years to handle my prescription needs. When I first started using them, their 24 hr pharmacy proved to be very valuable as my travel schedule has me coming into the store late at night. They offer the ability to refill prescriptions either online or thru their automated telephone system. They also can have you setup so that your prescriptions are automatically refilled about a week before you run out of your current prescription. Also, if you have come to the end of your prescription and is something that needs to be renewed by your doctor, they will handle making the request to your doctor to get your prescriptions refilled. As much as I love shopping here, there are a couple of issues that seem to never get resolved. 1 - They advertise on their website that the pharmacy is open 24 hrs a day, but in reality, they generally close at around 9 or 10pm each night. It has been over a year since they have stopped being open 24 hrs a day so I am not sure why it is so hard to update their websites with the proper pharmacy hours. 2 - Their automated prescription refill process is great, but for some reason, they cannot link all the prescriptions together so that they are all automatically refilled at the same time. I have 3 prescriptions that I get filled each month, and only 2 of the 3 prescriptions get automatically filled. So when I stop by the store to get my renewals, I usually have to wait an extra 10 mins because 1 of the prescriptions did not refill. And each time I ask them to link all 3 together, and they say they have done that, but the problem comes back the following month. read more

This CVS is decent. Located at the intersection of Voss & San Felipe - pretty accessible. I came during lunch for a quick snack and there was a super long line at the register because there was only one cashier. The layout of this CVS is okay, I was able to find what I wanted quite easily. Can't complain about my long receipt at the end, full of coupons! read more

Pretty clean CVS. A lot of options... I happy with it. The only thing I would say that I don't like is that the computer system doesn't read your discount and customer number... But when you type it in yourself it does... Other than that, pretty good location. read more

The pharmacy workers at the store are totally rude when They speak to you on the phone. Twice today i was speaking to a woman and in the middle of a sentence, she hung up on me! TWICE!!! I was just asking about a text they had sent me about a refill that i didnt understand. All of the pharmacy workers need to go to phone etiquette training and learn to respect customers. Thanks CVS! Ill go to WALGREENS from now on! read more

This is the absolute worst pharmacy ! The staff lacks customer service in an alarming way. They are rude over the phone I spoke to two different staff members and it was horrible. I came in person for them to tell me face to face what's the issue here. They filled only have my order then none of my pills had the amount that is prescribed to me and they didn't even think to inform me of that ! It's absolutely ridiculous the issues I've had with this pharmacy and I just switched to this location. Will be transferring my meds to a different location immediately. read more

Earlier today I purchased Orange juice from a CVS. About 10 minutes later, I realized the orange juice had expired and because I was in a different area I had yo go to another CVS which this at this location. I walked in and there was already one older gentleman in his 80s standing in line. No employees anywhere to be found for about three minutes. The older gentleman decided to walk down the isles to find someone. He located an employee. The employee looked aggravated and never opened his mouth to the gentleman. He walked past the gentleman and behind the counter and then he came back around the counter to help someone who in self check out. The older man asked where do you want me, the man pointed and walked back around to the counter. He helped a gentleman and then I went up to the counter and said I just purchased this orange juice and it's expired. "I can't except that!" I asked him what is your reasoning? He pointed at a policy lying on the counter that stated that CVS has the right to refuse refunds for personal items or health items. Orange juice is neither and I told him that. He told me "keep reading!" I purchased two small orange juices and went to the original location where I purchased the juice from. The manager there said that I could have returned the juice at the San Felipe location. It's only orange juice but I'm disgusted by this man's behavior. Not only was he disrespectful and rude to the customers that needed help but he also flat out lied and disrespected me and inconvenienced me greatly. read more

One star because zero isn't an option. Unfortunately this isn't the first time this issue has happened. This time I decided to try contacting CVS corporate support to see if anyone upstream cared to help. They did not. I called shortly after the location opened and spoke with a pharmacy employee who said my prescription was not ready yet and I could come pick it up after an hour. I waited two hours and went to the drive through to pick up my medication. I'm told that the location is out of stock, again, and that they would not be able to fill the medication for three more days. Nobody contacted me to tell me this, not that they ever do. I'm left to have to locate another location that is not out of stock and have my doctor send the refill request to the location with stock. The catch is - they refuse to tell you which locations have stock. They can see which locations have stock but will not tell you and if you call the other locations they will not tell you either. It was suggested that I drive to the locations and ask in person if they could fill the prescription in person prior to having the doctor send the refill request. I called my doctor to move the refill request all right - to H-E-B pharmacy where we never had this kind of ridiculous run around. Don't waste your time here. They don't value it. read more

I have been a on/off customer for the pharmacy for a couple of years. This location is extremely convenient as it is on the way home from work. The staff is friendly, helpful and the store is clean. Sometimes you can find a good deal on products. What sucks is their drive-thru pharmacy lane. Three times within the last few months I have pulled up to find a car ahead of me. The wait was extremely long (over 7 minutes) without anyone coming to the window to assist the car in front of me. The first time this happened, I drove around, parked and entered the store to pick up my READY prescription. I asked what the delay was and was told they were trying to call the drive-thru customer's insurance company for verification. What? Isn't the purpose of drive-thru for pick up or drop off only? In the past, at other pharmacies, I was advised to come into the store if there were any complications that entailed a wait. I suggested to the friendly pharmacy technician that maybe they should do the same in those particular situations. The second time I waited over 10 minutes. When it was my turn I asked why there was a delay. Same answer as before. Tonight, I waited over 7 minutes without seeing anyone come to the window to assist the person in front of me. Instead of laying on the horn (which I wanted to do, but manners prevailed and I didn't) I called the pharmacy and was told there was a problem with the person's prescription in front of me. I suggested they ask the driver to pull around as my prescription was ready to pick up and I did not want to wait any longer. 2 minutes pass after I hung up before they asked the driver ahead of me to pull around (by this time there was another car behind me). I get to the window, which was opened and a pharmacy technician walked up and said, "Just a minute" and closed the window. I waited several more minutes before someone else finally opened the window to assist me. I gave my name, handed her my credit card. She immediately located my prescription and processed the transaction. She then stated she didn't work in the pharmacy but was called to assist as there were only two on staff in the pharmacy. Not caring whether it was kosher or not for a regular employee to be handing out filled prescriptions, I checked my bag to make sure she gave me the right one, paid then left. To the jacka$$ in the white Yukon who was in the drive-thru lane at 5:15pm today: Dude! If you are having problems with your prescription and you see someone pull in behind you PLEASE either enter the store or circle around. The world does not revolve around you, you idiotic-self-centered-pain-in-the-a$$. read more

This CVS is fine. The employees I've interacted with have all been friendly enough. Selection is OK. I still prefer Walgreen's...for both nostalgic reasons and because they have a better candy selection. Priorities. read more

i really like this location. team member Rarshard is always so helpful to let me know about markdowns that i may be interested in. this location seems dated in the way it's setup and maintained. read more

I'm only giving one star because this CVS is in the perfect location and the store layout is nice. They def need a remodel but the cleanliness of the store makes up for that. My complaint is the pharmacy...HORRIBLE!!!! These are the rudest techs I've ever known and none of them look happy to be there. Well expect for one guy but maybe he was a new employee or just loved his job. Then women definitely didn't serve you with a smile and it showed they didn't want to work. Why get a career in serving patients? IDK! I been trying to get medication transferred and this tech is pulling old meds up that were expired. Ok, well obviously that's not what I need if I said it was just sent in yesterday. So they don't call and tell me my prescription is ready, I have to call them. Once I get there (I can pretty much guess who the tech was I spoke to) but guess what....WRONG PRESCRIPTION! After I literally just told her that's not what I needed. As I walk off I hear her ask the other tech "so that's not what she needed" damn Keke at least wait until I walk off. Thankfully I'm not dying without the medication because that would be bad. read more

Pharmacy has zero customer service. You know there's got to be someone who finishes at the bottom of pharmacy school...well I found them working at CVS. Came in looking for an over the counter product that my dermatologist told me would be carried in the pharmacy even though it's a non-prescription item. I had to wait while the 3 females working that day conversed about some misfilled prescription they'd done. Finally someone comes over I tell her what I'm looking for and with a blank (lights are on but no one is home) look tells me she's never heard of it and points me to some store isle. I tell her what the doctor said and what it's used for and again she tells me she's never heard of it. I would have expected a little more help like them looking it up and telling me they can special order it for me or guide me as to where I might be able to find what I'm looking for. What was I thinking that kind of service doesn't exist here, I'll take my business back across the street to Briargrove Pharmacy or drive a few extra miles and go to Uptown Pharmacy. read more

How's a pharmacy NOT able to order meds because their purchase person is on maternity leave?! Wtf?!

It's the only CVS I've ever used in Houston and I'm treated very well by all employees. My Rx's are always ready promptly. I thank all employees in the pharmacy for always informing me about Rx's that need to be renewed and bring efficient about refills. read more

The place is located in good neighborhood. Good merchandise but the price is jacked up. You get off over the counter medications 25 % less at Walmart. Stay away. But if you have prescription benefits then just fill your prescription because the drive up counter is never busy. I also like propane gas tanks because they are kept clean and convenient and quick to pick up. read more

I love the people in this store. I work close by so I'm always walking over to get snacks and drinks. Plus they let me know when they're having discounted deals. Love them!!! read more

We live within a block of this CVS, but after going in a few times I noticed that the store merchandise is displayed helter skelter and it is difficult to find anyone to help you or even meet you at the check-out counter, My Walgreens is equally close to our apartment and the store is bright and welcoming, the employees greet everyone with "Welcome to Walgreens", and the floors are clean and merchandise displayed well and within perfect reach. Currently, we are extremely disturbed by CVS's lack of maintaining their garbage area. They had their parking lot power washed and maintain the grass area; however, huge rats find warm homes because there are always huge heaps of garbage not in the container, but thrown on the area beside it. Perhaps they will find a way to maintain the cleanliness of this area or the health department will be contacted. read more

Not happy with the Pharmacist at this location. In went in a just being diagnosed with type 2 Diabetes. My Dr. gave me a few prescription for all this new equipment and neadles to test my blood sugar level. Needless to say even with a Master Degree i was clueless as what to do with any of this foreign equipment. The pharmacists finally came over after ignoring my presence earlier and offered her assistance (Finally) she proceeded to verbally give me directions. HELL I CAN READ!! She finally inq would i like to practice one (Birds Chirping) uhhhh yes please. She then adv me wait one second. You are kidding me, as she went to wait on another customer. As i was leaving a tech ask did i want to speak with the pharmacists. I said naw I will figure it out on my own and turn to walk away as the tech yelled "WELL JUST REMEMBER OUR PHARMACIST IS AVAILABE 24 HOURS A DAY" My reply as I yeld back " IM HERE NOW AND SHE IS NOT AVAILABE . I truly expected more from this area read more

Employees are usually polite but whomever works morning shifts are always late. My office is within a block and come here frequently before heading into work. The hours say 8am to midnight, however they never open their doors prior to 8:15-8:20am. I find myself waiting outside with 3 people today and will again be late to work due to their employees' lack of punctuality. Very discouraging. I attempted calling but there is no answer. I also agree with other reviews here stating the shelves being somewhat disorganized. While waiting, I have watched as this CVS location loses patrons. I've seen 2 more arrive and leave due to their doors still not being open at 8:20 am. Was not able to get the things I need and a Walgreens one light away will likely have the business of myself and those customers I spoke with while waiting here. You're losing business and rapport. Get it together, guys -- very disappointed. read more