I have always had great customer service at this CVS. However, I needed to talk to the pharmacy regarding my daughters prescription. I called different times throughout the day and was on hold for an hour or more each time. I even called the regular store line and asked for help. They were unable to help and said they were separate from the pharmacy and connected me to the pharmacy line which I was placed on hold again. I told them I just needed someone to answer the phone for a less than five minute conversation. After being on hold for 2 hours and 40 minutes, I finally gave up and called the regular store line to put a formal complaint in. it was apparent that the pharmacy refuses to answer their phone. I can understand being busy and short staffed but to give them two hours and forty minutes to answer my call, it was evident. I finally am driving down there today so they are forced to help me in person. I was unable to drive there yesterday- due to having four kids and just having surgery myself. This is unprofessional and I even asked the store manager to have them call me back. They simply don't care. I was completely taken back by the entire experience. I don't leave reviews often and typically only for places or things I love. But I am hoping this is seen by someone who can make the needed changes at the store for someone to answer the pharmacy calls with less than a two hour hold time. Unacceptable practices in my opinion. read more