I went to pick up a few prescriptions. One prescription wasn't ready, so I asked why and was told they would request to expedite it. I was informed it was being worked on and would take 20-30 minutes, and that I could wait. After waiting 45 minutes, I inquired again and was referred to (L) at the drop‑off window. As I walked over, I heard the cashier tell him I had been waiting 45 minutes. His response was, "It's part of the process," which I found unprofessional. He then looked up the prescription and told me it was out of stock. I explained that this information would have been helpful before I waited 45 minutes. He offered no apology or acknowledgment. He said I could pick it up at another location. I told him I would get it from the store on Saturday, and he replied, "I don't get prescriptions on the weekend". No apology or empathy. I've had several other issues at this store. read more

The drive thru for the pharmacy was wild a super long line, choose to park went in and bam got my meds and was out super fast. Pharmacy is 24 hours just like the store. read more

Very clean store inside. Friendly quick service despite being very busy. The problem is all the garbage on the parking lot. All around the building, trash everywhere- every time I go there. It's really a turn off. I had to go in to pick up my son's prescription otherwise I would've turned around and left. At my shop staff steps outside several times a day and pick up garbage off the lot. It's not difficult. Do better CVS! read more

I have been blown away by how friendly and professional the very large team at this rare 24-hour pharmacy has been. They have way too many scripts to fill and yet they always manage same day when in stock, often within the hour of getting the e-script. No one has ever treated me like my questions were stupid. Very grateful they're nearby, especially as a busy mom. read more

This is the worst pharmacy around with the absolutely WORST RUDEST staff. I was picking up a prescription and asking about one I ordered a week prior whose date keeps changing. They just don't care ! read more

I dropped off my old prescriptions at this CVS. The store is clean, and most of the staff are friendly and helpful. It was an overall positive experience. read more

Simply the best!!!! They are always there to help, especially when you don't feel well. Thank you!!!

We have been a customer of this pharmacy for many years * (alest over 12 years). Tuesday night at 10:55 my wife went to pickup prescriptions, there is a woman named Atrala who works at the drive through who is really rude and condescending, slow service would also be an understatement not once but trice . My wife said she does not understand how Atrala is allowed to work there!!! when my wife stopped to get medicine. This women Atrala always has a horrible attitude towards my wife she is very rude and condescending, This is the second time my wife has met her. My wife really does not want to visit this store again because of this girl. read more

Eating pizza and filling perceptions seems pretty unsanitary. Hands down the worst pharmacy in the area judging by the lack of communication and this now being my third time back in one day to pick up a script for my fiancé that wouldn't you know... they still don't have. We are now sitting here in the waiting room waiting for them to have the script transferred since last Friday (4 days ago) read more

CVS Pharmacy - a man sitting in a chair in front of a window - Drugstores Near Me - Glendale, Arizona

If I could give zero stars, I would. This is by far the worst CVS in the valley. I came in to get a diabetic sensor that DOES NOT require a prescription. The void behind the counter tried to argue this point and denied an out- of- pocket purchase of this sensor. Spoke to the store manager who proceeded to tell me that - quote - "we are the busiest store in the valley" (his name is William) when I informed him that this is the worst reviewed CVS in the Phoenix Valley. They are not the busiest in the valley, not even close. I attempted to call corporate; and no one answered at all. The location on 59th ave and Union Hills is by far the worst CVS location with the most incompetent staff that I have ever seen. Avoid at all costs. read more

100x yes I would recommend! They go out of their way every time to help and have not once had an issue. Shout out to Micheal, you deserve some recognition. Thank you! read more

This has to be one of the busiest CVS. Drive-thru line pharmacy always insane no matter time or day. They absolutely need more staff!

I can not speak for the pharmacy. I just have been to the store a few times. I started coming to this location after going to Walgreens on 67 and Hillcrest. For 15 yrs. . That Walgreens got a new store manager and since then they provide Zero customer service. So now I drive 2 miles to CVS to a business that employees acknowledge the customers. read more

Excellent service Cordial. Punctual. Reliable Insightful on prescriptions. Highly recommended. read more

Donald rang us out and noticed my little one was sick.. Donald was talking to him and asked if he would like an activity book with stickers which was an automatic yes. He was so kind and thoughtful. Earlier we were at Walgreens & there was zero compassion and everyone was rude.. thankful for the kind employees at CVS!! Thank you Donald. read more

When a customer returns an item, regardless of what it is, and the store manager states, you are the only one that has complained about the particular item, consequently they will not allow you to buy the item again! I've never heard of such behavior displayed by a store manager!!! Is it not possible the specific item was just bad, and I happened to be the "lucky" one to pick it? Well, here is a bulletin for store manager: YOU JUST LOST A CUSTOMER COMPLETELY! You won't have to worry about my buying that item again. I WILL NOT STEP FOOT IN THAT STORE AGAIN, NOR WILL I SHOP AT CVS. As you are not a monopoly, I have many other choices of where to shop. So the next time you are rude to a customer and treat them with no respect, think twice...!!! You picked the wrong person...!!! read more

Absolutely ridiculous that you sit on hold for 40 minutes on a Sunday evening just to ask a simple question and then they get on and hang up immediately without even finishing their "Can I help..." and you can't even ask your question. It's obvious they just throw you on hold to try and wait you out so you'll give up. When you call back and keep waiting they will finally give in and answer you. Terrible customer service. read more

Horrible.... The wait time here is ridiculous.... I even tried the phone to speak to someone in the pharmacy.... Waited 30 minutes on hold and nothing .... So I just hung up.... They need help in the pharmacy.... It's a long wait even if your prescription is ready to pick up. I will be moving my scripts. read more

I'd give it zero stars if I could. Garbage of wait times. Consistent line of at least 10+ people in the store and long drive thru wait. This pharmacy is a joke. If you are in urgent need for a prescription like I am, avoid this location kike the plague !! read more

Worst pharmacy experience. The entire staff is rude! I am super tempted to switch pharmacies after this horrible experience. They shouldn't be people facing with attitudes like this. Hire new people. read more

I can not believe how this pharmacy operates. The last month I have transferred to this pharmacy and it has been a nightmare. The first transfer they didn't transfer all my meds but I waited over a week being out of my blood thinner and then they finally did something after I called several times to be on hold for several minutes each time to only be disconnected 3 times! Now I am dealing with a prescription I transferred over a week ago! They called me to ask me for the phone number! You would think with EMR and technology these days you would have this info and not have the patient go out of their way trying to locate this info. The pharmacist told me they have bad internet connection..... Finally again after several more calls and no luck I ended up in the store to hear the same excuses and it's their busy time. Well get more staff to accommodate your patients who pay for these services!!! I just want all my meds done so I can hopefully just fill from my app. I do not want to deal with the staff in this store. Being in the medical field for many many years, this is the most unprofessional establishment I have dealt with in a very long time read more

January 6, 2023: Received exceptional assistance from Nick while looking for compression pantyhose. He went to extreme lengths to help me--searched every CVS resource, using two different phones! Then Nick queried the manager for additional information. Although he was unable to help with my original request, I settled for thigh-high compression hose. Nick has the compassion and drive-strength to help his employer succeed. He's definitely necessary for CVS to compete in their market. And, he's what I consider to be manager material. Because of the impression he made, I'll always shop at this CVS! read more

I had new insurance so I took my paperwork to this pharmacy to update it and pick up my RX. After sitting in the drive through for 30 minutes the tech at the window SARAH MIKHAEL is having trouble processing my new insurance. She calls another tech over, a guy who's names started with a Z (couldn't get a good look at the full name) after they stand there laughing and looking at me I ask if there is a problem. They both responded with no. After a few more minutes they said my date of birth isn't matching what insurance has. They can't tell me what insurance has as my DOB. When they gave me a printed copy of the rejection of my insurance, Sarah entered my insurance ID# WRONG! So I called the pharmacy to update my insurance with the correct information and the guy who answered the phone had the same accent as the guy who helped in the drive through. I gave him the correct ID# and now he tells me my insurance is expired. I called my insurance and after an hour of being on hold all my information is correct and my insurance is active. Every single time I deal with this pharmacy during the day when Sarah is working I have issues. She said she put my RX through to be filled, when I came back they didn't have a request to fill it. When they do get filled and I come to pick them up AFTER sitting in the drive thru a minimum of 30 minutes a trip I'm told it's been returned to stock/they don't have an RX ready for me or now my RX has expired and they can't help me. I've been coming to this store for years and always had decent service until this past year-year and a half. This store has gone to sh*t with filling RX's, their customer service and their wait times. And the tech I mentioned is absolutely HORRIBLE!!! She should be fired. I will continue to write bad reviews and make complaints against this store and this tech until they get rid of her. I've already pulled my RX from here. read more

Love all the staff here including everyone at the pharmacy.Always make me feel welcomed and always friendly.

Went to the pharmacy and they were rude and very condescending!! Well not go back for my pharmacy needs!!

On hold for 50 minutes trying to get an antibiotic transferred to another pharmacy. they might be extremely understaffed for this to happen

I've been coming to this pharmacy for years and I've never been treated rudely like I was today. I waited in line for 30 minutes, only to be greeted by a clerk with a very bad attitude. I was turned over to a second clerk who was equally rude to me but also to her coworker and another customer in the drive through. I understand the lines are long and you're busy but don't take it out on your customers. read more

Whoever is working the day shift for drive thru pick up is a major B. She has black hair, glasses and pig tails in right now. My fiancé and I went to pick up my RX and realized after driving away I received one I discontinued. We went back around and let the girl know that we were actually picking up a different one. She asked for my name and date of birth over three times and when she asked what medication we were picking up and I responded, she rolled her eyes! I don't know what triggered that response but she was so beyond rude and that was completely uncalled for. read more

Friendly service at both pharmacy and cashier. I love the phone chargers they have here. They have the durable and 3 ft kind on sale for $5.99. What a steal! I will be back. read more

CVS Pharmacy - Drugstores Near Me - Glendale, Arizona

The staff was helpful, courteous, and extremely fast! Rx was called into this pharmacy and my prescription was ready in under 10 minutes. What more could you ask for??? read more

My review is for the Minute Clinic. I went for an appointment on 12/11/21. I just want to say that the staff was very friendly and helpful. They listed to my needs. Jeremy Kwarcinski, LPN and Kristal Davis, NP were the best. The receptionist (I forgot to get her name) was also very helpful. I highly recommend the Minute Clinic. read more

This CVS average hold times is about 38 min. This is based on the last 25 times I have called to straighten out my prescriptions over the last 5 months. Yea I use my phone to keep track of all the times... because I have nothing better to do while on hold read more

I absolutely hate my CVS in Glendale on 59th ave & Union Hills location! I would give them 0 stars if I could. They always take forever and you can never reach then on the phone! Rhe CVS in Las Vegas is wonderful and was trying to get one of my prescriptions transferred to Las Vegas and they tried for an hour and would accept their call. im going on a cruise for a week and now I won'thave my prescription refilled that i needed for the trip! I hate dealing with the CVS by my house in Glendale,AZ & wouldn't recommend them to my worst enemy! Get it together CVS in Glendale, everything's better in Vegas read more

Don't send your prescriptions here. Even though they tell you it's ready, it never is. This has happened on countless occasions. you would think they would've learned from their mistakes the first few times. I've come to the conclusion that they just don't care. Save yourself the stress and headache and go elsewhere. read more

Pretty decent location that's open 24 hours The pharmacy here is great but almost always super busy. Give yourself and extra 10 minutes leeway when you come over to pick up a prescription. Their cosmetic section is up to date with the latest offerings - According to my wife ;) Parking is available in abundance. read more

CVS Pharmacy - Drugstores Near Me - Glendale, Arizona

sat in the drive thru for 5 mins before i had to hit call, then was told to wait another 5. 10 minutes to pick up a prescription is just ridiculous. save your time and go elsewhere. pharmacy tech was respectful atleast. read more

Pharmacist, Nicole Hachman, did not acknowledge nor treat my husband with the decency of being a customer/ patient trying to get help with picking up my child's medication. She gave me a hard time made me call my wife to come inside since Nicole was being rude to my husband in which my husband is a tan skin color then myself in which we are both Hispanic speak English and are from here. I am have a light complexion skin tone which cameras are able to identify the skin color and how different she treated myself versus my husband. I understood the pharmacy did not have the medication was rude about it as well just stated to get something over the counter. I told her what was her name in which she was failing to provide to me and did not have her name tag on anywhere for me to make it possible to identify till she gave up and stated her name. She told me since I was going to do the survey and leave my negative experience she could have refused my service so I indicated thank you I will make sure to add it to your survey but if you don't like your job switch fields. I will definitely not be back the only reason I come to CVS I just moved from California in which I picked up all my medications in CVS pharmacy and never had a horrible experience especially treating my husband as if he is nothing because he is a tanner skin tone. read more

Prior to contacting this location I had a less than pleasant experience at another CVS closer to my house. This location the Pharmacist went out of her way to transfer my RX over. She was busy but still wowed me with her customer service. She picked up the phone on one of the first rings, not only that she had to put me on hold to help another customer and then to work on my request but came back right away to tell me the resolution when she had it quickly completed. She called over to the old store and then had my RX ready within less than 15 minutes. It's Pharmacists like her that need to be cloned. She was truly empathetic to my situation and came up with a timely resolution. They had two cars ahead of me in their drive thru but I waited less than 5 minutes in line. Also, the Pharmacy Technician at the drive thru when I picked up my Rx was friendly, wore a smile on her face and was very pleasant and knowledgeable. I would certainly drive out of my way to visit this location again! read more

This store at 91st and Union Hills in Peoria AZ is terrible. They have no idea that an Rx from Peoria AZ stays in Peoria AZ and does not go back to the CVS in California we left 10 months ago. Months of getting multiple Rx filled for one pick up seems to be too much to ask and all of a sudden it is back in Cali. Rx Staff is rude, facilities set up to meed COVID standards are not accessible for a wheelchair user and they do not care. And yes, just like all of the other reviews, the phone system is critically horrendous and needs to be fixed NOW. We are not calling to have a causal conversation, we are not calling to listen to your music on hold, we are calling to discuss or get life preserving/life saving medicines. read more

Apparently an issue with my insurance. They said it expired at the end of 2019. Which is interesting given that I've taken my son to Urgent Care, the Dr and picked up 2 prescriptions (at this location nonetheless) after the 1st of the year, WITH NO ISSUES. Insurance still shows active online, so it's obviously on their end. Was hoping to discuss with the pharmacy but after being on hold for 6 minutes, was hung up on. Didn't even talk to anybody yet. Called back and waited to connect with the pharmacy FOR 24 MINUTES. Didn't talk to a live person once. Then they disconnected the call, AGAIN. What kind of customer services is this? Switched prescriptions to this location from the very busy Walgreens next to the hospital. Pretty sure I'll be switching back. Absolutely unacceptable. read more