The majority of the staff can't speak, good English or understand it, I consistently have brand name prescriptions that my doctor has put on file yet they asked me questions every time, they no longer answer the phone. You can leave the pharmacy in a message and they will call you back. And although I have a credit card in the app, they can't access it, dumber than dumb. read more

10/03/21 Late post, good service! Professional staff/ crew! Thank you, Jjay R1616 read more

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Went to go pick up my grandmas medication. Waited in line for 10 minutes only to have the pharmacist not know where her medication was. She looked around for another 10 minutes and finally found it. Whole pharmacy has thier heads up their buts! Who the heck closes for 30 minutes for lunch and opens again?! read more

Pharmacy sucks. My doctor put in a prescription yesterday and it's still not ready at 2:30 the next day. I tried to call the pharmacy and have been on hold for nearly 15 minutes. Useless. read more

CVS Pharmacy - Don't bother calling. They'll never answer. - Drugstores Near Me - Garland, Texas

Had a great experience this morning with the staff. They were cordial and very helpful with the photo services!

I'm not sure what's going on at this store. But after 1.5 hours waiting for someone in the pharmacy to answer my call I finally gave up. Lately the pharmacy service is horrendous at this store. I'm thinking it's time to move my prescriptions to another store. Other day we waited in line 40 minutes to pick up prescriptions. Right now I'm really sick & don't need this hassle. Hope they get their stuff together soon. read more

No complaints here. This CVS is a CVS, like other CVS's. I've been here a few times to pick up various scripts, and I haven't really had any issues. I also got a flu shot here on the fly. I did have to wait 15-20 minutes for the pharmacist to come out (as opposed to the other CVS I went to in California, where the pharmacist came out basically right away), but I'm going to chalk it up to being busy. Everything I wanted was in stock, but I could tell things were pretty haphazardly organized in some places (most likely customers browsing around). Customer service was pretty much standard. I don't go to a CVS to expect phenomenal customer service, but I guess I've been luckier than others who've had bad experiences. read more

Pathetically bad service Doctor called in a prescription at 2:15; went to the store at 6:30 to pick up. I was told that they were "still working in it". What a lie - they never started it. Told me it would be ready in 15 minutes. I walked out of the store; they called me 4 minutes later to tell me that the prescription was now ready. Egregious example of employees that don't care about their customers. Fire this staff. Pathetic n read more

My issue is not with CVS, it is their unprofessional pharmacy. I am only here for a Covid test. I stood in the pharmacy line for 6 minutes. That is with one guy in front of me only to find out it is a drive thru location. So, this time I am late to my "appointment". Now this drive-thru of there's is a joke! I have sat here for 12 minutes with only 2 cars in front of me! I cannot say they are short staffed and they aren't busy. I do not know what the problem is but you need to plan just wait at this place. Bring a book, do your homework, watch an episode of your favorite show on your phone. read more

If I can, I really want to give -5 stars, the pharmacy has no customer services at all and disrespectful and seems like they don't even care about customer complaint. sucks, never go to CVS again, don't even talk to the Asian lady at the pharmacy, she is not willing to help you at all. read more

Worst customer service at pharmacy EVER! Stood in line 15-20 minutes with not 1, not 2, not 3, but FOUR employees walking back and forth past the drop off line as if we were unseen. The ONLY reason they acknowledged us in line is because I became frustrated enough to ask the poor older gentleman in front of me (Loud enough for them to hear" "are you waiting too?" He responded yes ... it wasn't until I asked him "SO HABE THEY JUST BEEN LOOKING YOUNIN THE FACE AND CONTINUOUSLY WALKING PAST YPU THIS ENTIRE TIME" that the African woman rudely stated we will be with you shortly only to not move and stay where she stood. The poor girl that finally stepped up bc she could sense frustration clearly was not qualified to do drop offs but still tried to help because no one else would. She the entire time is asking the woman who wouldn't move to help her fill out what's on the screen and even with the employee needing help... she STILL wouldn't move to help!!! read more

Hours on website say they're open at 7am. They are not. It's 7:22am and doors are locked. Also no hours of operation located no where on door. Website needs to be updated and hours of operation should be clearly presented. Not specific to pharmacy window. No hours are posted anywhere. Not happy read more

I am a regular at the CVS. I go every month for my prescriptions, and I will often buy items inside because they have a lot of stuff you may need but don't want to go to Walmart (or Target) to get. I have to get prescriptions filled every single month... I refuse to go anywhere but here. Nice staff, clean store, and a great place to get little things while you wait. Speaking of wait... Waiting time for prescriptions to be filled is very short. I have seen them go above and beyond, numerous times, for people who are in a hurry. Awesome CVS. read more

It's not CVS as the issue it's the pharmacy tech she is rude and very unprofessional. I transferred a prescription from the Target since they didn't have it. I called no one answers went there she said it was on hold and it's a 2 hour wait and no one is even here. They are chitchatting about personal life instead of doing their job. Going to start going to Kroger's. read more

Make sure you have at least 30 minutes to wait on hold if you want to speak to someone from the pharmacy

They told me to go back after 20 minutes to pick up my medicines but I went back after 1 h 30 minutes they still didn't prepare it for me yet. Wasting my time read more

Came here since my normal CVS was out of my prescription and had to deal with the worst pharmacist/tech I've ever dealt with. First, it wasn't even ready even though it had been 30 hours in process and then the tech wanted me to come inside because I had a discount coupon (which I've used before) and I couldn't wait in the drive thru for it even though there were no other cars. He eventually took the coupon and disappeared for a bit then came back and said the prescription was ready but I still needed to come inside for the coupon which I've never had to do before. And then I had to wait in line for 30 minutes for them to just deal with two people in front of me. read more

This is the absolute worst pharmacy. Any time you call, expect to be stuck on the phone for at least an hour. I've used this location for years, even before it transitioned from an Eckerd's to a CVS and have not been dissatisfied with them until recently. I'm switching all my prescriptions today and Never going back. I don't have an hour to wait in line while the pharmacists/helpers have their thumbs up their butts. Absolutely ridiculous. read more

This review is for the Pharmacy in the back. If you have a choice do not waste your time at this location. Wait times are ridiculous and even worse if you call in. Seems like they are always running behind because refills are not filled when promised. They either need more help or to train the employees they have. read more

AVOID THIS STORE. Consistently the worst service ever in the Pharmacy!!! Most have no clue what they're doing or don't follow through on contacting doctor in a timely manner. It took 15 minutes in drive thru today for 1 prescription that was supposedly "ready" and they couldn't explain why I was getting $1.75 credit this time either. We only use them because my Mom's insurance doesn't deal with Walgreens, but it's so annoying. We also had several passport photos made a month or so ago and had to return and have them made again because the didn't meet the face size specifications. I asked if they had a template to size the dimensions correctly and was told "Oh yes we do have a template". So I guess they just don't use it!! read more

Here the staff works the queue first and only. You are a number. Nobody cares. They do stock the medication that I've filled every month for 2 years which is more than the Walnut location is willing to do. When the independent pharmacies disappeared the chains replaced caring professionals with hourly clock punchers. When I worked pharmacy in high school we delivered, knew our customers by name and we maintained two queues. If you would wait we would serve you in a waiting queue and the call-in or faxes filled a second tier queue. If you asked that we stock an rx we did so. Those days are gone. It seems to be corporate policy to push as many out the door as possible and ignore the customer. Sadly there are no more independent pharmacies nearby so I have little choice. read more

Will not recommended takes forever for service, needs some type of management to improve customer satisfaction.

Within the last couple of months I have been in and out of this location ordering prescriptions for my parents and changing them and reordering. I have only checked in to this place 2 times but have been in far tooo many but just so dumbfounded on questions in my head that I forgot to check in. I seriously couldn't have done it without Matthos and Samson and all the techs that work hard to fill these prescriptions and deal with all the customers. There was one tech that always stood out and helped his name was Michael. And I guess he doesn't work here anymore but I can't tell you how calm and helpful he was as well. From the bottom of my heart Matthos thank you for everything you do as a Pharmacist. For advising me when my parents were taking too many of the meds for the same issues. Helping me on what to ask the doctors when I go for the next appointments. I am very much blessed to have yall looking out for me and my parents. May God continue to bless ya'll very much. CVS you have an amazing staff at this location. There is also one guy who doesn't work in the Pharmacy but in the front of the store. I can't believe I for his name but he is also very helpful to me when ever I need to find something. Like he says everytime he sees me, I've got your back girl" that means a lot. And always greets with a smile. Man next time I go in I will remember his name. read more

have used this pharmacy for years (for maintenence meds) and have watched service decline to the point of-won't even bother with the drive thru. after recent surgery,i needed pain meds-was told out of stock and 3 days til in-what? o,sorry,not a problem after major surgery to go 3 days without pain medication=are you crazy? next,asked about closest cvs that had in stock(maybe isolated incident) sent to cvs (in target store down garland rd) was told (rudely) 'just sold last 2 bottles' so their inventory system is so slow,that 5 minutes ago,it showed in the system, but now 'out',(beginning to see a pattern emerging) where is next closest cvs that has this med?-checked that 1-was told (rudely) out of stock-but the other pharmacy just said you had it? then was told (rudely again) ' well we have 1 bottle but it's expired and we can't sell it' ..drove back to original pharmacy,and since i had little choice-ordered it thru them-gross imcompetence! read more

The worst CVS I have every been in. Air condition out, dirty and very disorganized. Pharmacy is very unfriendly and never enough people working. Stay away! read more

I think these "people" r trying to kill me---what a nightmare! Too many problems to mention here. Called the home office and they r suppose to look in to, I miss my Walgreens!!!!!! read more