Lost service, drove through closed. Understaffed. Never coming back!! Fxbg, VA. Horrible waste…read moreof time.

I just got schooled for pressing the call button while no one was there attending to the drive thru…read morewindow because it makes aloud noise. Well, if you don't want the button pressed, maybe it should be removed or there should be a sign that says please don't press the button. But how am I to know that you even realize I'm there if no one's at the window and I don't press the button.

I am at the pharmacy to pick up my dad's medicine and the pharmacy here is extremely slow. The…read morestaff working are moving very slow. I had to wait 20 extra minutes after waiting in a big line. After they say it's ready, they force you into a consultation before they give you your medication even though you tell them you don't need one for the antibiotics. Then you wait in another long line to get to the consultation just to hear them push shots even after you tell them the medicine is for someone else. If you're getting medicine from here expect long waits.

Very disorganized and the store is full of empty shelves. Lines are long and there aren't many…read moreregisters open to check out. Overall I wasn't very impressed.

While traveling to Fredericksburg, I realized that I had left my newly renewed prescriptions…read morebehind. I began to panic until I found this CVS store open 24 hours. I called the pharmacy and was asked to leave a message. Within 15 minutes my phone rang and Sam was on the other end of the line. He took the time to listen to my concerns, another minute to find our account and immediately began to put me at ease. He gave me a few options regarding pill count and price then even managed to find me a discount. I know he may say that he was "just doing his job" but, I cannot began to tell you how appreciative I was for his attention to my situation. I arrived the next day and picked up the prescriptions but unfortunately did not get to thank him in person. So Sam, Thank YOU and Thank you CVS for the convenience of having a 24 hour pharmacy and a great team member at this location.

Pharmacy was really nice and helpful Pharmacist took care…read moreof the prescription order and fixed it Check in and check out process was super quick and easy

Customer service was so great! Employees in the pharmacy were friendly and ready to support me!…read more I'm in town visiting and would definitely come back to this location!

I don't know the name of the man I spoke with in the pharmacy 4 times today, but he was by far the…read morerudest, most condescending, liar I have ever spoken to. I went to order my prescription today and it was over $200 in the app. This medication is usually $10. I called CVS and he told me the systems were down and to call back in an hour (lie #1). I called back well over an hour later and the same person answered. He told me my medication couldn't be filled at all. When I asked why, he said it was because my prescription is a controlled substance (it isn't) and my doctor doesn't have a valid license (he does). I told him that the medication isn't a controlled substance and, if it was, I couldn't have gotten it from the same telehealth provider multiple times before. He then told me telehealth providers can prescribe controlled substances (another lie) but this dr couldn't. I called my doctor and checked the FDA site to confirm that neither of these things were true. I then called CVS a third time and the same man answered. This time, he said he must have been looking at the wrong medication when he advised me of that, which doesn't even make sense because I don't take a single controlled substance. At this point, he was very clearly annoyed that I was calling and ended the call by saying my Dr still wasn't licensed and disconnecting the line. I did some more digging and found that my doctor has had a valid, active license in VA for years and it is not set to expire for almost a year. This was confirmed on the state database, which I trust more than the guy who doesn't even seem to know which medications he is talking about. I then submitted a message in the CVS app detailing the above and asking for a resolution as I am clearly getting the run-around. The same man called me back and was immediately incredibly rude. He spoke down to me, continuously talked over me, and wouldn't listen to a single thing I said. He would not take the license info and insisted that I was wrong. When I tried to ask follow-up questions, he would raise his voice. After about 3 minutes of back-and-forth, I asked to speak with someone else. He told me there was nobody else. I know, as well as anyone, that he was not the CEO of CVS, so there must be someone above him. I also know that at 10am on a Saturday, he is not the only person working in the pharmacy. When I called him on that, he hung up on me. I immediately called the pharmacy back and spoke with someone else (finally) who told me he was someone from out of state and if I wanted help from someone I may have to wait for the regular pharmacist to return next week. I did some digging and called the 800 number to file a complaint. The rep I spoke with there was amazing. She was able to review their systems and confirm that there was no issue preventing them from filling the prescription and he was just lying to me. Suddenly, the price, "controlled substance" status, and the unlicensed provider issue were resolved. Shocker. If this is the service you all offer, I can see why the rating is as low as it is.

Called in to refill a prescription yesterday at 9 AM. Option was to pick it up yesterday after two…read more Go in today at 9 AM and I am told that it will be another 15 or 20 minutes and their excuse was a manufacturer was changed. Lame service, Lame excuse. It is sad that Walmart feels they have you by the collar and you have to abide by whatever they say. Have to give this one star but this is definitely a zero in my book

You can't rate a pharmacy because of their Neanderthal customers. The service here is always good…read more We've never had a bad experience with the staff. If anything is a problem it's the clientele. That means "customers" for low life's that go here and then give a bad rating over the other customers who are just like them. Anyway, people always want dirt cheap and go to Wal-Mart and then complain. Go pay higher prices if you are unhappy at Wal-Mart. Anyway, good job to the pharmacy folks!!!

My provider sent a script to the pharmacy due to needing something specific this pharmacy offered…read more I have never used this one before. After nearly a week of waiting after the initial text that they received the script, I called for an update because I hadn't heard anything. They informed me they had been trying to call me (I have no messages from them) and the script was ready for pick up. I arrived to them not having the script ready and having to wait an hour after being told it was ready, then it would be ready in "a few seconds," yet it's still not ready an hour later. I left and will try again at a later time. *other people seem to have wonderful experiences with them, hopefully I just had an abnormal experience for them.

I'm wondering who is giving these kind reviews. My Family has been treated by the Pharmacist so…read morerudely. He used to be pleasant and over the years has been so rude to us. He promises to update us if having issues getting certain meds. And nothing. I don't even get emails from them anymore when or if something is ready to be picked up. My Mom and her Husband go there too and get the same rude treatment. I constantly have to call them to see if something is refilled or received. No communication on their part. They make me feel like I'm bugging them when I call. But if they did their job, I wouldn't have to constantly call. Had to have a prescription filled from another Pharmacy last month that they had for 3-4 days, only to find out they didn't have any and had to call my Dr to send it elsewhere. They didn't give me enough time to barely get it filled in time since they had it for 3-4 days. This is so upsetting and bad service. We've used them for well over 6 years. Sad.

Horrible service!!! After being ignored by the pharmacist, the poor tech working the front told me…read moreI wasn't going to get my flu shot because the pharmacist (Rasha) wasn't feeling well.... First of all, if you're not feeling well, you shouldn't be at work, and secondly, how rude is it to use a third person to communicate your poor excuse? I'm right here, you can just look me in the eye and say that to my face. I'm extremely upset at the lack of professionalism and basic respect, and quite honest, surprised that this is a common thing at this store (spoke with the target manager who stated this behavior is very common at this location)

Very slow service and poor communication. I never received a call or text that my prescription…read morewould be ready even though I was told over the phone it would be ready before 6pm. I called 8-10 times again prior to coming but no one picked up. When I got here, I saw 4 people working behind the counter and was disappointed that no one was answering the phones.

Yet another day being turned away at the drive up window because they were understaffed. Worst run…read moreCVS in the area. Always understaffed, often under stocked.

This CVS will fill your prescription quickly. Also they keep me well informed in text messages…read moreabout refills and offer to call my Dr's officer there is an issue with my prescriptions. However, Every time I need to speak to someone in the pharmacy over the phone, they act as though they can't be bothered to answer a question. And if they do answer, they are rude and speak over me. I understand they're probably busy, but why do they have to be so rude?