I made an online appointment at Giant Pharmacy at Harrison Crossing for my Covid booster. I arrived…read moreat 12:25 for my 12:30 appointment. There was one person in line and they were not busy. After waiting 20 minutes I asked them how much longer. Just before 1pm the pharmacist came out and said he was going to give a booster shot to someone who had walked in with no appointment at 1:25. I objected and the walk-in said he had no appointment and that I should go first. So it was a customer providing customer service not the pharmacist. The moral of the story is: Don't bother to make an appointment; they're meaningless. Or better yet; go to CVS for vaccinations.

I love this place they have the best customer service. I go here all the time all the workers are…read morenice. The always smile all the time.

Giant stores aren't all bad; some are cleaner than others…read more But, the business has a few nasty features: I have quite a few times bought something that had a sale price pasted on the shelf that I was charged full price for. And most annoying, this silly notion of "digital coupons". I asked the lady at the desk (very nice, and apologetic) to give me a digital coupon so I could buy some ice-cream, and she said she could not - i had to do it with my phone or computer. What a bother! needless to say, I didn't buy the ice-cream, and I was so annoyed at stupid marketing that I'm posting this review.

I came here at 6am after the entire state had been in relative lockdown. Despite major supply…read moreshortages everywhere, the shelves were stocked and the employees were ready. The staff was laser-focused on checking out customers as quickly and safely as possible. They care about each other, and they care about their customers. Everyone hopes their neighborhood grocery store will feel neighborly even in the worst of times, and despite crazy hours and cleaning schedules and insane crowds, the staff here has dedicated themselves to serving their community. They deserve SO, SO much credit for all they do. Thank you for making self-quarantine shopping not only possible, but easy (and safefor the consumer. YOU GUYS ARE THE BEST!

This is the slowest pharmacy! I sat in the drive thru for 20 minutes and the line never moved!read more

Their pharmacy staff is completely incompetent. Their store policies regarding Goodrx change…read morewithout reason and when asked for documentation on said policies, non can be provided. They don't fax forms as they are requested and the store manager doesn't listen nor does he care to listen as he yells and attempts to talk over people asking for information that isn't pertinent. They pharmacy staff waits until after doctors business hours to in form customers of issues with their prescriptions causing unnecessary delays. My daughters first script was in their hands for three days before they advised me of an issue on a Friday night at 4:30 pm. A week later, new prescription, same issue. I really don't understand how they operate this way.

Filled prescription quickly. Nice tech today previously one…read morecould not enroll me correctly . Pharmacist was nice

I have been working with Giant Pharmacy for years. I had the best experience with the Pharmacist…read morewho worked nights there a few years ago. He saved my dads life. Specifically, he told me not to fill a prescription written by a doctor at Primary Care because it was wrong. That was confirmed when we saw a specialist. He's gone and so is the care that Giant used to offer. Giant no longer calls to let you know that prescription is not going to be there because a prior authorizations is needed or because it had to be special ordered by Giant. you find out this when you arrive at the counter when I asked the tech about notifying patients she said they don't do that. Good to know!!! The day they tell you it's coming in doesn't mean it's coming in that day or the day after that. When you call to see if it's there if the person is not a tech the tech said they won't be able to tell. WHAT?! Today, Giant almost sent me over the edge. Seriously, I was there. I was on the phone with Mary. She was looking up details on a prior authorization that the doctor said he submitted twice. Having many yes it's here turn into no it's not here I specifically asked for the medication by name . She said she would check on the details. A few minutes later the line went dead. I immediately called back and explained that I was just disconnected and waiting for Mary. The person on the phone said she left. What?! In the middle of a call? The person said yes, her shift was over and left. She had a message for me ( I guess she knew I'd call back) to call the insurance company because the authorization was still not approved. I'm sure telling me this on the phone would have taken 30 seconds. I told the person that answered how shocked I was that she just hung up . Her response was that " her shift was over" I'm still in shock. Unf-ing believe able!!!!

The app for the pharmacy is a frustrating experience. The…read moreapp indicates your prescription will be filled on a specific date. That's incorrect, it will be out of stock. Meaning you still have to call, go through the whole automated phone system to be placed on hold because they are understaffed, to try to order your prescription. Will be looking to switch pharmacies, this is ridiculous.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

My doctor prescribed a 3 month prescription of my Rybelus for my diabetes which it was supposed to…read morebe filled because I am being deployed. When they sent me a text that it was filled it was only for 1 month. I called them and they said it was Walgreens policy to only do one month at a time. They did not care that I was being deployed and could care less that I will run out of my medication. This is horrible customer service.

Parking OK. Usual traffic circle route 3 Major corner …read more Pricing fair . Store clean. Staff OK

It's been about 18 months since I started using this CVS and I have regretted every instance I have…read moreto come pick up medication. Multiple stories come out for each reason why medications cannot be filled. This is my final straw. It started a few days ago. On March 19, 2025 my son's Pediatrician changed his medication. On the CVS app, that night, it said we were waiting for pre-approval from the insurance company. No surprise. The doctor had already told us that would happen. Waited 2 days. Approval supposedly went through. Then this cvs was not stocked with this medication. Okay no worries it happens. Then the app said it would be ready on March 21, 2025 after 7pm. Came out the next morning to pick it up and the girl at the window said there was an issue. She said it could not be dispensed before March 19, 2025. -- but today is March 22, 2025. She said it's an issue with the insurance company. I need to call them. While on hold I get another message from the CVS app saying that the pharmacist had questions for me. Okay I went inside. The question was whether or not the doctor had switched medications or not. To recap. I would like for someone to look into the leadership and the policies that are in place here away this particular cvs. My time should not be wasted for no apparent reason. It happens almost on a monthly basis where my time is wasted by incompetence. I think I should just be done with CVS.

Natasha is very helpful. She went above and beyond to help us. I'd definitely recommend her for…read morecustomer service support any day.