Definitely the worst drive thru pharmacy I have ever been to in Frederick. If you get in line with more than 3 cars, prepare for a 30 minute wait. read more

Mbella in the pharmacy. This review is specifically for you. GET A DIFFERENT job! Your attitude is awful. Maybe working in the pharmacy is a crappy job in general because everyone there always seems to he miserable. read more

Jessica, Heather, Cathy and the rest of the staff are amazing. I can easily say this is the best pharmacy in the frederick area. They always order all my medication in advance and try to have it to me on time each month. Always helpful, always Courteous, even if always busy. Got my flu shot here last year as well. Thank you ladies read more

I encountered some very rude pharmacy techs today. The manager was very condescending and insulting towards me. I had to escalate a complaint. I almost wasn't given my prescription today even though it was ready. I am a long time customer too. I doubt my complaint will go anywhere. The store manager needs some customer relations training. She spouted off some store policies that were not in line with a positive customer experience. Her rendition of distressed employees is to blame the customer. read more

I have received shots here and have no complaints and was taken on time and treated with respect. I've transferred my prescriptions to this store and so far there has been no problem. It is much nicer than the last drugstore that I was using because it was convenient. Glad that I changed and look forward to continue being a satisfied customer. BTW the customer service has been friendly as they can be considering the volume of orders that they have to put out. I'm not sure what some people are expecting but I am quite satisfied. read more

These guys deserve more than 5 stars. I've never been to a better CVS. Not only are they professional, but the are FRIENDLY and NICE! They are willing to go the extra mile to check insurance, etc. I've been with CVS for years, and by far, this is the best one around. I have never had an unpleasant experience. I love coming here, always a great bunch of people! read more

Get the J&J Shot here if you have a chance. Forget about the 2 shot competitors, the CVS "Minute Clinic" here has the one you need. One catch though is the clinic here is basically a sectioned off part of the store that has chairs and masquerades as a medical facility. The medical staff consist of 1 yes thats solo, nurse, tech or whatever that is also responsible for booking patients into the system (read insurance) prior to performaing services. So if as in this case the patient walks in trying to do the right thing and get a shot, plan on providing your complete medical history, insurance information, collegiate dissertation first online and then repeating the process at the store. The digital keypad check-in system is slow as molasses and there is litteraly a 3 second delay entering a character before the screen populates.. Arriving on time for appointment, turns into ~ 15 minutes just to get past the check in.. When finally the one, (read solo) medical person calls you be ready to produce ID and Insurance before service. If youre insurance card doesnt register, even though its good and just worked the week prior, plan on waiting while the medical person tries their hand at "medical billing" and entering the patient data into the system for pre approval. Its easier to call it in youreself.. Dont ask how I know.. At the end of the day, this CVS has the J&J so there is a positive but waiting ~50 minutes to process in for a ~ 3 minute shot is a bit excessive.. Maybe someone from CVS will get the messasge eventually, with all the patients waiting and waiting. Thanks and good luck. read more

The past 4-6 months, their customer service in the pharmacy has gone way down. I have consistently waited over 20 mins for someone to pick up the phone in the pharmacy. If I am in the store I always hear "2 pharmacy calls" being announced without ever being answered. I try to use their app for convenience and honestly so I don't have to call and I still have issues getting refills. Had a prescription that needed a prior authorization that insurance wouldn't cover and instead of contacting my physician, they just tell me it will be $680! I had to ask them to contact my physician. After no contact for 2 weeks about this med, I call them and they say they haven't heard back from my doctor. Call my doctor and they say the pharmacy never contacted them and got medication authorization immediately. This was a medication for heart failure! Currently waiting on a refill that I have now requested 5 times over the past 2 weeks. First incident, the tech didn't mention any issues when I went to pick up my refills. I didn't realize it until I got home. My mistake. Requested refill again and try to pick up a week later. Tech hands me other refills and again says nothing about any issues I check this time and ask about specific medication. Says there is a hold. Okay? Says he will contact my doctor as this medication has refills. Call 2 days later and again wait on hold for over 20 mins and get hung up on. Try again and am told there is a hold but he can have it ready by 5 pm. Great! Go to pick up med inside pharmacy because line for drive through is around the building. Am in line behind 3 other customers for over 20 mins. Get to register and I am told that my prescription is on hold! She then tells me I need to go to the consultation window for assistance. Awesome! Another line. I tell this tech what is going on and what does she tell me? It is on hold! Says she needs to hear back from my doctor. I show her on app that it says is was ready and she says that was the original prescription written in April. I tell her that can't be as the original was written by a different provider. Her answer is that she needs to hear from the physician. I ask that she contact them and she responded " we already did". Fine, I call them. Nurse says it was sent in on the same day their app is showing. Says she will call pharmacy to assist. Calls me back to let me know she spoke with them and requested they fill ASAP. This was around 4pm. As of 9 pm last night the prescription is still processing. I give up! read more

I've already waited 30 minutes in line at the CVS drive-thru and I got up there and they asked for my son's insurance so I gave it and she told me to CIRCLE BACK AROUND and by then it would be done. SHE HAD THE MEDS IN BAGS IN HER HANDS AT THE WINDOW. So now I'm behind 3 cars again!!! So another 30 minutes so wait!!!! Just hoping my son stays asleep during this whole ordeal read more

This review is regarding my Minute Clinic experience at this location and if I could rate the practitioner a 0 I would. Unfortunately, she probably rotates between CVS locations but, be aware that your experience could be different from mine. I was seeking treatment for a sinus infection. What I got was a lecture on smoking cessation, called a liar to my face and was told that a 90 year-old was in better health. When I refused a flu shot, I was told that was "stupid" for as much as I travel for business. I finally got a prescription for antibiotics after all this unnecessary and unprofessional BS from someone with zero people skills and a toxic personality but I'll never go in there again for fear of losing my temper and doing something that might get me arrested for assault. Nobody should have to tolerate being treated like that when they're not feeling well and I am forced to wonder how CVS could allow someone so socially incompetent to be in direct, face-to-face contact with customers. read more

I had my first experience with a CVS Minute Clinic tonight and it was excellent. I was seen right away by Sherene, an extremely competent, kind, and caring Nurse Practioner. She explained everything and promised a follow up call later this weekend. The pharmacy team filled my prescriptions very quickly and were also competent and kind. I was very pleased with my experience and highly recommend both the clinic and the pharmacy. read more

Let's see, the night before Christmas went there and 2 days later my CC# was being used in NJ. the last 3 times i have gone to the store to get 24 pack of Zyrtec they are out, but the pricey 12 pack is available. Imagine that. If you always run out then its time to up the quantity, simple supply and demand. I recommend Rite Aid on Crestwood. PS i agree pharmacy is slooooow. read more