Incredibly rude staff. Lied to about prescriptions that were going to be ready after calling to…read moreconfirm then showing up to get it to be told Oops, we messed up, we dont have it and wait 3 days. THE RUDEST STAFF EVER. EVERY SINGLE TIME.

As a military family who has lived in numerous locations around the world, we have had extensive…read moreexperience with pharmacies in a variety of settings. Unfortunately, our recent experience with Justin Family Pharmacy was among the most disappointing we've encountered. Following a visit to the emergency room, our son's prescription was sent to Justin Family Pharmacy. Before proceeding, he contacted the pharmacy to confirm they were in-network with TRICARE, and the staff confirmed they were. However, when asked to provide insurance information, the technician requested details such as the RxBIN number. As a military family, we only have a military ID, which typically suffices for prescriptions and does not include an RxBIN. Rather than assisting by looking up the necessary information using our sponsor's Social Security number--a standard procedure--or contacting TRICARE directly, the technician instead advised us to call CVS or Walgreens to have the prescription transferred. When I asked for clarification, he plainly stated that he did not want our business. I was shocked by the dismissive and unprofessional manner in which we were treated. In all our years of dealing with pharmacies both in the U.S. and abroad, we have never experienced such rudeness or unwillingness to assist. This was not only frustrating but disheartening, especially given the high level of respect and care military families are accustomed to receiving in healthcare settings. I hope this feedback encourages a review of service practices at this location. No patient--military or civilian--should be treated with such disregard.

We've been using Addis Pharmacy for about a year now, and it has been the best decision ever. They…read moreare very efficient with filling prescriptions and making sure to communicate with doctor offices if there are any delays in refills. We've found in the past that doctor offices sometimes blame the pharmacy whenever there are delays with refills. That doesn't happen with this pharmacy, because they let us know right away if they haven't heard back from a doctor's office. Their pharmacists and techs are very caring and friendly, and they remember us by name. We are not just another number. If you want great customer service from a family-owned business that cares about its clientele, this is the pharmacy for you.

Addis always fills my prescriptions quickly and I'm always met with a friendly smile when I come by…read moreand pick them up. They are a great place you can count on!!!

This location sucks. They will not dispense the amount of medication that my doctor prescribed…read morebecause they say they sell too much of it and they have to meter their sales. Never did they say that to me, in fact I called earlier in the day to confirm the quantity before I picked it up, and they confirmed that it was for a 3 month quantity not one month. Yet at pick up they only filled one month despite the doctor requesting 3. They said that's how most pharmacies operate, and that is blatantly untrue. I used to get the 3 month fill at Walmart and CVS. I said that I guess I would need to move back to one of those pharmacies. The tech said, "Okay" and then hung up. Stay away from this pharmacy unless you want rude techs and a pharmacy that ignores doctors orders. So unprofessional.

Absolutely the worst!!! 18 yrs I have been going to this pharmacy and some fat mouth kid changed…read morethat all for me today!!! Marilyn at the Flower Mound Justin rd location just lost you a long time customer!!! I am extremely sick, never received any notification my prescriptions were ready, called twice to "messages are full" and no answer. Then to have this person tell me pretty much its my fault. Im done. So pissed.

This pharmacy saves our family money. If you do your research and compare prices you may find that…read morea 30 day prescription and refilled twice at this location is actually cheaper than 90 day one filled by mail at other pharmacies or by mail. Very friendly staff!

It has been over 3 years now I have been using Alexa Pharmacy; and still awesome pharmacy services!…read moreThey are very helpful, easy to get to, kindly and knowledgeable. Love it. Wanted to do an updated review to say WELL DONE! Thank you for your helpful services.

UPDATED: The pharmacist tried to call me last night around…read more9:15 PM, to let me know that they ended up filling the Rx for us. They also texted me to let me know that they had filled the Rx after all. My phone's "Do not Disturb" settings were on, so I didn't see it until this morning. They called me at 9:30 AM to let me know they had filled the Rx and offered to open the store for me to pick it up, since they are closed on Sundays. We met at 10:30 AM and they gave me the medicine. They were apologetic and took care of us due to having to drive in the snow. I have raised my star review to 3 stars 3 because they did fill the Rx and for their consideration of driving in this weather. However, I won't give 4 or 5 stars because this didn't have to happen this way. ORIGINAL: We received our Rx late from the doctor, this was the latest compound pharmacy open that we could find at the time.. We arrived and were told the Rx would take 30 minutes to fill. I was told I would get a call when it was ready. After 45 minutes and closing time coming, I went back in. They had not started making the Rx and they told me they were calling the doctor to change the prescription to a strength that 1)we know doesn't work and 2)I can buy off the shelf. Thry refused to make it, because they didn't want to crush up tablets, despite our precious medicine being made in the same manner. I explained this, as well as told them that we need this strength, because we know it works from using this medicine in the past. They talked to their manager who would not let them crush up the tablets to make the medicine. Now, we will be without the needed medicine, possibly the whole week due to the incoming storms. This place clearly doesn't care about the patient. I will never go to this place again and will be sure to tell everyone to not waste their time here, because you may get refused and they won't bother to call you and tell you, so that you might have a chance to find another compound pharmacy open.

Excellent Pharmacy! Excellent staff! I would highly recommend this pharmacy to anyone looking for a…read moregood service and affordable pricing

Greenbriar is an absolutely phenomenal pharmacy. Every shelf of OTC medicines/First Aid supplies…read moreis neat, clean and fully stocked. You can receive your Influenza/Pneumococcal vaccine quickly without an appointment. They compound Rx's not available at other pharmacies and their bathroom is sparkling. You can tell that the owner takes a lot of pride in how his store looks and he sets a tone of friendliness that all of his employees show, as well. The pharmacist, Robert Dowden, takes the time to truly research and answer any questions you may have about alternative medications. When I was without health insurance, he made sure to have me sign up for a prescription card that was free that the pharmacy accepts and it lowered prices on every medication my family used. And finally, once when I was very sick and dropped off a Rx to be filled, they called to let me know it was ready and when I said I felt too sick right then to drive and would pick it up later, they offered to deliver it. I had used a 24 hour pharmacy in Denton previously and I thought about what would I do if I needed medicine for a child late at night? Well, if that happens, I could still go to the 24 hour pharmacy for that, but I would still get my regular Rx's at Greenbriar even if they were only open 1 day of the week.

So now to communicate non-urgent issues with the pharmacy they make you use an app. RXlocal. That's…read moreall fine and good assuming they have the correct number on file for you. They clearly don't (didn't at the time) have my cell phone number, but they do have my wife's....bummer. It was an easy fix, just had to get someone to pick up the phone and change/correct it to my cell #. In my opinion, too many issues can be left out over a text message or an app. It's much better talking warm body to warm body.

So thankful for S and J! My family and I moved our prescriptions over to them a couple of years ago…read moreand we have been so happy with the staff and pharmacy itself! They are very quick, always happy to answer any questions or help when needed. The other day my insurance wasn't covering my inhaler, they went above and beyond and found an inhaler that the insurance would cover. Thank you S and J!

Great service the last 3 times I have been here. All the other pharmacies I've gone to don't answer…read morethe phone and never discuss what medications I'm taking. My prescription was transferred here due to a shortage and I couldn't be happier. These guys are phenomenal and have a very down to earth attitude, making driving 10 miles out of my way worth every minute!