I arrived at 10 am and checked in for my 10:15 am COVID booster vaccine appointment today, November 2, 2021, at CVS inside Target in Ellicott City. The staff told me I was a bit early and that there were a couple of people ahead of me. I saw three people standing around waiting to get their vaccines. In the meantime, more people started to arrive. The medical staff came and started administering the vaccine to at least 6 people. Then she started calling out names from her list to make sure they were there. She didn't call my name and asked the two people behind me for their names and appointment times. She checked them in for their 10:30 and 10:45 appointments. At that point, I asked her if she has my name in the list. She replied that my name was there but there were other people ahead of me. She proceeded to administer the vaccine to at least 3 more people, then called the person behind me with a 10:30 appointment.
I then interrupted her and asked why she hadn't called me since I had an earlier appointment than the person she called, plus I had been standing there for about 40 minutes. She said my appointment was at 3 pm, which was ridiculous. Why would I come at 10 am for a 3 pm appointment? When I asked her why she had my appointment wrong, she just said her schedule was messed up. I didn't buy her explanation! She didn't even apologize. I was very disgusted by the lousy service I received. If I didn't say anything, I would be waiting there for hours. read more