Stopped by CVS today, first to go to the Pharmacy area, since my family doctor gave me a prescription for the Shingles vaccine, stating that my insurance wouldn't cover me to receive the vaccine in her office, but will cover it, if received at a pharmacy. Very weird, but she was right, I had a $4 copay, the Pharmacist was very pleasant , and followed all the guidelines for administering the vaccine, she notified me, that I will need to come back in 2-6 months for a second dose. Then I needed to pick up a few things, and had coupons downloaded on my CVS app, total came to $76, and went down to $43 when all coupons came off at the end. read more

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My experience at the CVS in Effort, PA was extremely frustrating and disappointing. I needed a prescription transferred from another pharmacy, and when I asked for assistance, I was simply told that my pharmacy needed to call CVS directly. My pharmacy did exactly that, but the process became a nightmare. It took multiple phone calls, a faxed transfer request, and repeated follow-ups because the calls were not being answered. I even informed the staff that my pharmacy was trying to reach them and that the incoming calls were going unanswered. While I understand that pharmacy staff can be busy, there were approximately six employees present, many of whom appeared more focused on laughing and socializing than helping customers. Throughout the entire ordeal, I remained patient and respectful. Instead of receiving empathy or assistance, I was made to feel like my issue was an inconvenience. At one point, I was even asked, "Why are you still here?" which was both shocking and unprofessional given that I was simply waiting for a resolution to a problem they had the ability to address. After several attempts by my pharmacy, including multiple phone calls and fax requests, my prescription was finally filled. The lack of communication, customer service, and professionalism made this one of the worst pharmacy experiences I've had. Unfortunately, I will not be returning to this CVS location for future pharmacy services. read more

The Pharmacy has gone from 5 star to 1 over the past year. Can take a week to get emergency scripts filled. Always a long wait. I'm switching to another pharmacy. read more

Worst customer service in a Pharmacy I have ever dealt with. We're turned away after 40 minutes of waiting while they were taking to our ins co because Lunch was in 15 minutes and they were getting instructed to call a different pharmacy dept. The tall blonde wouldn't even take the number from him. Drove to the Geisinger pharmacy and it was filled and paid $5 not, $200 like CVS was going to charge after insisting the med my husband has been taking for years isn't covered. Again, got it filled in 5 minutes at the Geisinger Pharmacy. CVS you have lost a longtime customer. read more

Went 3 times to find their pharmacy closed . You can see the employees thru the gate but they are closed . Stood up all night with my children sick as hell , no meds , thanks cvs . read more

I went there this a.m. for some sinus meds. The three stooges behind the pharmacy counter ignored me for 5 minutes while carrying on a conversation about co-workers. They kept meeting my eyes and looking away. I heard one pharm tech ask the other one to help me. Neither made a move to help. Finally the young one, Megan with the pink highlights in her hair, came up to see what I wanted. No words were exchanged . Till I said to her" I know you were all waiting for me to leave, but I need my meds. I handed her the card to get some sinus pills. She said nothing. When she came back to register, she denied ever seeing me. I explained what I saw and heard. She told me that didn't happen. Threw my pills on the counter I had paid already. After she threw them on the counter. She told me " Now get of the store. " Really... I've worked retail. Telling someone to get out without provocation was immediate grounds for dismissal. I just left. As I reached the front of the store I saw a man trying to purchase some soda. There was no one at the front of the store. Finally he went looking for someone. A young black woman came up and threw her cell phone on the counter in a rude fashion. As if she was annoyed to have to do her job. I was looking for a manager. At this point, I just left. I came home a called corporate. They could not have been nicer. They took down all my information and assured me an investigation would be opened and this behavior would be dealt with. I also told him no one was the front end. That man and myself could have walked out that store with hundreds of dollars worth of merchandise just because some one is hiding from work. Corporate may have just been trying to appease me. We'll see. I know everyone is fighting battles we don't know about. I am a cancer patient and don't need to be treated this way or left feeling defenseless. The worst customer service ever. read more

This particular Tuesday night I found the staff rude to me. I came in to buy an at home COVID-19 test and a thermometer for my grandmother. I was told previously by other people that the test was at the pharmacy counter, but the pharmacist told me it was the front counter. So I walked to the front, I waited patiently behind one woman for at least 5-10 minutes. When I got to the counter, the cashier did not apologize to me for the wait (that is not a big deal, but wait until the end of the review to see why this is notable). I ask her if there are any COVID-19 tests, she then says they are not at front counter, and says they are "clearly at the front." Talking to me as if I am unintelligent. So I said, can you please show me? Clearly irritated she shows me and makes a note to apologize to the woman behind me (who just showed up in line). No clear signage but I was supposed to see it. Then I said, where are the thermometers. Even more irritated, she begrudgingly shows me. So now at checkout finally, goes pretty quickly. She then apologizes to that same woman a second time. Interesting who gets treated with nice service and who is being treated like a burden. I really did try to look for those items on their own, however I have never had to shop for a thermometer and I just did not see it. I will note that I was the only black woman there and every one else was white. Yet, I was the one who received not so great customer service. read more

My family and I moved up here 5 years ago. And CVS in effort is right next to us. This particular CVS pharmacy is absolutely horrible. I have never seen any pharmacy treat people as bad as they do. As for your medication first they will give you a very hard time even getting it. Let alone how long they take. They do not care about anyone but them selves. most rude people I have ever meant. We have since switched and the difference is unbelievable. Do not go here for anything. The main woman "pharmacist" is the worst. They will act like your doctor and actually deny you your meds. After going there for a couple months I finally switched pharmacy's and probably the best decision I have ever made. I wouldn't go here for a pack of gum anymore read more