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    6 years ago

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    Walgreens

    Walgreens

    2.8(8 reviews)
    13.2 mi
    $

    Please forward this COMPLAINT to: The District Manager and The Regional Manager…read more ** As Today - Store Manager Paul Said Complaint Would Only Comeback To Him and Indicated He Would Ignore It Even Though He Witnessed It (PLEASE REVIEW CAMERA RECORDING). For Walgreens Store #06906 at 12:56PM on 2/25/2026, 6097 Broadway, Merrillville I clipped a coupon in your app for $2 off qty 1 coupon Sudafed Sinus and Pressure the coupon did not expire until 3/14/26. Upon checkout the coupon was not showing on the register. So the clerk ask for a Mgr to come over. (Iliana - who I later found out was not a manager) Came over and took my phone from my hand and said the coupon wasnt being applied because the coupon was not showing in GREEN??? Because coupons show in green ON HER PHONE?? I told her that I dont know Walgreens color coding policy and does that mean she cant price adjust and not going to honor the coupon even though she sees it is clipped, not expired and not an online only coupon. Iliana then says that my app is the problem and needs to be updated?? Again, I question why do that now instead of the coupon being honored?? She then yells over to PAUL and SAYS CAN YOU COME GIVE HER A DOLLAR OFF OR SOMETHING....IT'S HER DAY OFF AND SHE DOESNT HAVE TIME FOR THIS!! PAUL SAYS HER NAME THREE OR FOUR TIMES BECAUSE SHE KEEPS YELLING AT WHICH POINT I MAKE IT CLEAR THAT I WILL BE REPORTING HER INSOLENT UNPROFESSIONAL BEHAVIOR TO CORPORATE. INSTEAD OF PAUL APOLOGIZING......HE STATES MY COMPLAINT WILL ONLY BE ROUTED BACK TO HIM INDICATING HE WAS FINE WITH HER ILL BEHAVIOR AND WOULD DO NOTHING TO CORRECT IT. NO CUSTOMERS DESERVE TO BE YELLED AT AND TREATED LIKE AN INTERNAL STORE PROBLEM IS THERE FAULT!

    place a order for a poster today the pick up time was 3:24pm wasn't ready until 6:05pm…read moreunacceptable and the reason for the poster not being ready because they wasn't monitoring the company I lost business because of this

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    Walgreens

    Walgreens

    2.3(113 reviews)
    12.7 miHyde Park
    $$

    I had a recent experience with Walgreens that I want to share. We're grateful that they're open 24…read moreseven however I arrived at the pharmacy today at 6:30. Their evening break starts at 6:45. It was 10 people in line and I waited 12 minutes. I'm not complaining about that however, when I stepped up to the counter, the young lady stated the person in front of me was the last one before our break. It was just me and an older lady roughly 80 years old left and the time was 643. When we talk about customer service this is exactly what we think about. I wouldn't even consider it going above and beyond to have given me and the lady behind us our prescriptions, but they did not in the pharmacist was right there. This is why folks are leaving Walgreens and even having it delivered or going to CVS. My tip, do better!

    The staff at the pharmacy is universally rude and incompetent. They have contempt for the customers…read moreand are totally unresponsive to customers both in person and over the phone. There are extensive delays and unnecessary in pharmacy long lines treated with cavalier indifference. Telephone calls are repeatedly placed on hold, whereupon when the phone reverts to the front counter, the entire dilatory process is repeated, as you are requested for the same info that you have already provided, and then relegated to the same waiting cyclical waiting cue without resolution. I have waited over a month for a script that had been called in that Walgreens repeatedly mishandled and attempted to wrongfully assign blame to my insurance provider. I returned to the pharmacy multiple times due to Walgreen's inept handling, as they never returned my call and made not good faith effort to provide any customer resolution. Walgren;s management and employees simply do not care. Do not patronize this pharmacy and simply find another place to fill your prescriptions. Costco pharmacy is more professional and customer centered. I will pay more and travel farther to fill my prescriptions than to patronize this abysmal clown show. Clarence B

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    Walgreens

    Walgreens

    2.4(14 reviews)
    14.5 mi

    always very helpful. Seems like they don't have enough workers in the drug area, always takes a…read morewhile to be able to pick up my orders. but the employees are very helpful

    I've had an extremely frustrating experience with this Walgreens pharmacy. Over the past six…read moremonths, there has been only one time when my prescription was actually in stock when it was supposed to be. Every other month, I've had to constantly call to check on the status, ask where my medication is, and try to get a straight answer on when it will be available. On multiple occasions, I've been told it wasn't ready, only to call again later and suddenly be told that it is ready. I shouldn't have to chase down my prescription or repeatedly call just to get basic information. On top of that, the staff is often rude and dismissive, which makes an already stressful situation even worse. I also find it concerning that when my doctor recently attempted to prescribe multiple months at once, I was told by a Walgreens associate that they "can't do that" due to some kind of agreement with Zepbound and that they can only dispense one month at a time. That was never explained clearly and felt more like an excuse than a legitimate patient-focused policy. Overall, Walgreens does not make it easy to get prescriptions, communicate clearly, or feel supported as a customer. This has been the worst pharmacy experience I've had, and I will be looking elsewhere due to the lack of reliability and customer service.

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    CVS Pharmacy - pharmacy - Updated May 2026

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