I just left this Walgreen's. I'm sitting in the working lot, now. I stopped in to use the ATM and…read morethe slot where you insert your debit card was jammed. I asked the cashier, next to the machine, if it was broken and she was extremely dismissive and bluntly replied, "I don't know. We don't deal with the use machines." She was sunshine and rainbows to the woman she had just helped, so not sure why she was so rude to me. She was a middle aged, woman with short blonde dreads. Good luck to whoever gets assistance from her because her moods instantaneously change drastically.

I went here with my Mom and she was buying a bottle of wine. The old woman checking us out said…read moretheir policy says if a customer in group buys alcohol all members must be show ID. We did and made our purchase. Before and after that experience we've never both had to show ID at this location when buying alcohol.

Shaneka is a soft-skilled and proficient manager. She speaks to any customer like they are a…read morevalued customer. Thank you for your critical skill set and impactful communication. She would fit well within the scope in a capacity of Leadership & Development at Corporate. Thank You!

Everytime I come here I save money and exchange such wonderful conversation. The Pharmacy is so on…read moretop of things. One thing to keep in mind-if you have prescription meds to refill or fill - do so the evening before you are going to pick them up so they are ready when you come to the Pharmacy. I love the smiles and happy greeding of: Your meds are free today with your insurance. That is how I was greeted yesterday - 4/22/2021. Then I found my pistachios and checked out at the front register to another smiling cashier. After reading such awful reviews on this Walgreen's I felt I had to come on here to rub out the negativity. The staff here work hard for their paychecks and to keep the customers happy. Just prepare and call your prescriptions in the day before so you do not have to wait to pick up your prescriptions. Or drop off your prescription in the morning and pick it up with the notification on their website in the evening or the next day. No stress needed!

Katsaros knows you, they care about you , they have free delivery, they provide flu and other…read moreshots, and they keep a record of your medical expenses

Excellent service. Friendly. Convenient. Helpful…read more Everything chain pharmacies are not. Highly recommend.

Checked in with my big fave today and as I entered the store, safety felt sexy…read more You know when Kehlani says "Safe"?...that type of safe. Armed knights with black dingees on their legs A cashier manning the big red packs of cinnamon gum And a valentine candy treated discount The check pricing machine from the back of the store still works! I just adore printing their receipts. You never know when there's another toilet paper outage...so for a 13 cent candy purchase, I get a foot long receipt to supplement my next visit. All in all, I've been a member of their club for ages and saved a lot of dollars. When you're in the area, try paying for some Essie, it stays on longer than OPI.

The culture of this pharmacy is toxic. Besides Chris, the pharmacists are rude and unhelpful. I…read moredread going here every month because they do not listen to customers and will not answer questions asked. If there was anywhere better local I would change in a heartbeat.

Please forward this COMPLAINT to: The District Manager and The Regional Manager…read more ** As Today - Store Manager Paul Said Complaint Would Only Comeback To Him and Indicated He Would Ignore It Even Though He Witnessed It (PLEASE REVIEW CAMERA RECORDING). For Walgreens Store #06906 at 12:56PM on 2/25/2026, 6097 Broadway, Merrillville I clipped a coupon in your app for $2 off qty 1 coupon Sudafed Sinus and Pressure the coupon did not expire until 3/14/26. Upon checkout the coupon was not showing on the register. So the clerk ask for a Mgr to come over. (Iliana - who I later found out was not a manager) Came over and took my phone from my hand and said the coupon wasnt being applied because the coupon was not showing in GREEN??? Because coupons show in green ON HER PHONE?? I told her that I dont know Walgreens color coding policy and does that mean she cant price adjust and not going to honor the coupon even though she sees it is clipped, not expired and not an online only coupon. Iliana then says that my app is the problem and needs to be updated?? Again, I question why do that now instead of the coupon being honored?? She then yells over to PAUL and SAYS CAN YOU COME GIVE HER A DOLLAR OFF OR SOMETHING....IT'S HER DAY OFF AND SHE DOESNT HAVE TIME FOR THIS!! PAUL SAYS HER NAME THREE OR FOUR TIMES BECAUSE SHE KEEPS YELLING AT WHICH POINT I MAKE IT CLEAR THAT I WILL BE REPORTING HER INSOLENT UNPROFESSIONAL BEHAVIOR TO CORPORATE. INSTEAD OF PAUL APOLOGIZING......HE STATES MY COMPLAINT WILL ONLY BE ROUTED BACK TO HIM INDICATING HE WAS FINE WITH HER ILL BEHAVIOR AND WOULD DO NOTHING TO CORRECT IT. NO CUSTOMERS DESERVE TO BE YELLED AT AND TREATED LIKE AN INTERNAL STORE PROBLEM IS THERE FAULT!

place a order for a poster today the pick up time was 3:24pm wasn't ready until 6:05pm…read moreunacceptable and the reason for the poster not being ready because they wasn't monitoring the company I lost business because of this

My family relocated to Indiana and I had a hard time filling my prescription until I found Benzer…read morePharmacy. He worked with me filling my prescription. I recommend this pharmacy to anyone. They are the best.

I found protective gloves and masks that were not marked up. The family owned business was bright…read moreand well stocked. The cashier was professional, friendly and helpful.

I had a recent experience with Walgreens that I want to share. We're grateful that they're open 24…read moreseven however I arrived at the pharmacy today at 6:30. Their evening break starts at 6:45. It was 10 people in line and I waited 12 minutes. I'm not complaining about that however, when I stepped up to the counter, the young lady stated the person in front of me was the last one before our break. It was just me and an older lady roughly 80 years old left and the time was 643. When we talk about customer service this is exactly what we think about. I wouldn't even consider it going above and beyond to have given me and the lady behind us our prescriptions, but they did not in the pharmacist was right there. This is why folks are leaving Walgreens and even having it delivered or going to CVS. My tip, do better!

The staff at the pharmacy is universally rude and incompetent. They have contempt for the customers…read moreand are totally unresponsive to customers both in person and over the phone. There are extensive delays and unnecessary in pharmacy long lines treated with cavalier indifference. Telephone calls are repeatedly placed on hold, whereupon when the phone reverts to the front counter, the entire dilatory process is repeated, as you are requested for the same info that you have already provided, and then relegated to the same waiting cyclical waiting cue without resolution. I have waited over a month for a script that had been called in that Walgreens repeatedly mishandled and attempted to wrongfully assign blame to my insurance provider. I returned to the pharmacy multiple times due to Walgreen's inept handling, as they never returned my call and made not good faith effort to provide any customer resolution. Walgren;s management and employees simply do not care. Do not patronize this pharmacy and simply find another place to fill your prescriptions. Costco pharmacy is more professional and customer centered. I will pay more and travel farther to fill my prescriptions than to patronize this abysmal clown show. Clarence B

always very helpful. Seems like they don't have enough workers in the drug area, always takes a…read morewhile to be able to pick up my orders. but the employees are very helpful

I've had an extremely frustrating experience with this Walgreens pharmacy. Over the past six…read moremonths, there has been only one time when my prescription was actually in stock when it was supposed to be. Every other month, I've had to constantly call to check on the status, ask where my medication is, and try to get a straight answer on when it will be available. On multiple occasions, I've been told it wasn't ready, only to call again later and suddenly be told that it is ready. I shouldn't have to chase down my prescription or repeatedly call just to get basic information. On top of that, the staff is often rude and dismissive, which makes an already stressful situation even worse. I also find it concerning that when my doctor recently attempted to prescribe multiple months at once, I was told by a Walgreens associate that they "can't do that" due to some kind of agreement with Zepbound and that they can only dispense one month at a time. That was never explained clearly and felt more like an excuse than a legitimate patient-focused policy. Overall, Walgreens does not make it easy to get prescriptions, communicate clearly, or feel supported as a customer. This has been the worst pharmacy experience I've had, and I will be looking elsewhere due to the lack of reliability and customer service.

Kind and helpful service .. great advice. Location easy access and limited parking .. store a bit…read moreoutdated needs update.

This is the BEST pharmacy! I used to dread getting prescriptions from CVS/Walgreens - always…read moreissues. I switched here years ago and they're amazing - Fill my prescriptions so fast, always have everything in stock, contact my doctor directly, and they deliver (day of)! Not to mention, they're extremely nice and it's so refreshing talking to a real person on the phone. They're always so helpful and I can tell they really care about their patients. Best pharmacy in Chicago can't recommend enough!