This pharmacy's customer service is the worst. They always give me problems and honestly don't know what they're doing half the time. I have hormonal acne and have been prescribed Spironolactone among many other medications by a dermatologist. None seemed to work on my face. After researching other options, I came across articles stating that BC pills significantly help with hormonal acne. Fun fact: Birth control pills CAN be prescribed by pharmacist and you don't need to see an MD for a prescription. I found this out from my friend who is a pharmacist and works at another CVS location. On the CVS website, it states "For just $39, consult with a licensed pharmacist who can recommend and prescribe a birth control best for your goals. The service includes unlimited follow-up appointments for up to a year." Decided to go to this location to talk to a pharmacist and get prescribed BC pills. I politely asked if I could speak to a pharmacist for a consultation and he said "we don't do that here." I asked why and he goes to another pharmacist and comes back and says all the pharmacists here aren't qualified to do that. My friend (who is a pharmacist at another CVS location) decides to call the location and ask why they turned me away. The guy who helped me answered the phone and told her that he was just a floater and did not know how to do that. The phone was then passed to a female pharmacist and she told her that she was trained on how to do it 2 years ago and forgot how to do a consultation. Why aren't the managers actually training these pharmacists properly? How does a pharmacist forget how to prescribe these pills? There was three pharmacists there at that time and I guess all three forgot how to prescribe the medication. Great pharmacists indeed. Don't come to this location if you want good customer service and also pharmacists that actually know what they're doing! read more

Pharmacy did not answer call - then we arrive to find out that the nurse giving the vaccine did not show up for her shift today. We drove 45 minutes to be here. Please avoid this CVS for vaccines if you can! read more

This is review is only for the pharmacy only,the store I love.i went in the other day to take my prescription and was standing in line,no worker there greeted me ,once I finally got to the register the worker Mary Kort didn't say hi had a shit face,and was rude.i suggest you get your attitude in check before going to work..probably will be going to walgreens for my medication read more

CVS Pharmacy - Mary Kort you suck - Drugstores Near Me - Diamond Bar, California

This review is directly at the Pharmacy in this CVS location. The store is separate. The experience my sister has had with the CVS pharmacy tech Marie. My brother in law has recently returned home from the hospital with a cancer diagnosis. He is in recovery and in significant pain. My sister went to CVS to fill his Rx. Marie said she would fill the script and the stated that she would not help as the 0 on the script wasn't closed and looked like a 6. She told my sister to contact the doctor at the hospital after a few calls my sister was able to get the Drs nurse on the phone who told my sister that he had spoken with Marie who was so rude that he hung up on her! My sister had been trying to get this filled for over an hour and decided to go to CVS pharmacy in Target. The script was filled in 20 minutes and she headed back to the CVS to pick up the antibiotic Rx she still had there. When she arrived she let Marie know that the other script had been filled by the CVS in Target with no issues and to please change her husbands main pharmacy to Target. Marie said to her "you want this done? Do it yourself!" My sister who works in healthcare let her know that it's the pharmacy's job to do this and Marie refused. She was rude, arrogant, and had hideous customer service skills. We will NEVER use the CVS pharmacy on Diamond Bar Blvd again as long as Marie is there. The experience for people with health needs should NEVER be like this. read more

Needed some medicine. They didnt have any in stock. Said they would call us letting us know what pharmacy has it. This was sunday early morning. Still have not gotten the call. Ended up driving to two different pharmacies to find. read more

There's much more to this CVS than just dropping off and picking up your pharmacy. I love that this location is open 24 hours and that I live up the street from this place. I come here just to see what they have sometimes in the middle section. They always have some small home goods or things knick knacks. For example I bought a Snoopy popcorn maker for my cousin last month because he loves Snoopy. It was only $20. I also get coupons since I signed up for the rewards. Although not all are applicable to me, I do find some that I definitely can use. Like a $4 off a $10 purchase towards men's shaving products. And none the less the staff. They are always nice and friendly. They're always willing to help you find what you need even if they know you be been here many times before. Kudos to you CVS staff! read more

CVS Pharmacy - Pano of the inside of CVS. - Drugstores Near Me - Diamond Bar, California

Goodbye CVS Diamond Bar! The only positive thing about this pharmacy is Jeff. After visiting this location for over half my life, he's the ONLY one that knows me by name AND doesn't miss a beat when I come in! "Say hi to mom & dad for me," he says because he knows them too. That is cust svc at it's finest. I dropped in to let them know they gave me the wrong medication but because it was filled a month ago they would not exchange it for the correct one. She wasn't at all apologetic & was quite rude and dismissive about it. Even though it was their error to begin with!! The first time they made this mistake I asked that they remove that brand of med from my profile & they exchanged it! But apparently they did not note my account. After the pharmacist refilled my prescription she handed it off to the cashier and she purposely ignored me & helped every other customer but me. When the pharmacist returned, she saw that I was still waiting to pay & she asked, "Cash or card?" She took care of the transaction at which time she said sorry. Too late...you get a big fat thumbs down from a loyal customer of 20+ years. If you're looking for a new pharmacy with fantastic cust svc try the CVS in Azusa off Citrus. They are stellar at what they do & don't stare at their phones while you're trying to talk to them! It's worth mentioning I no longer live in the area. Only stayed loyal because of Jeff. To the pharmacist & cashier on duty, I hope you're proud of the way you represented the company you work for. read more

Bad experience! Always takes forever to get what we need. Most of the pharmacies Have bad attitude except for one lady with cute smile.

Its your one-stop-only good neighbor! and, the best part is~ it's 24HR! Just the other day~ I checked into this place, needy for some relief after an intense match of basketball~ CVS, often provides quality self private label~ that's truly competitive with nationwide well-known brand name~ Especially with pain-killer pills or medicated-pain-reliever patches! Numerous health care products~ Temperapuetic pillow~ back-rest~ head/neck rest~ God~ I sounded like an 60+ years old man~ But, with one visit of CVS~ I am sure I will be good as new tomorrow~ read more

I love that this is 24 hour... My rabbit started showing signs he was having a stomachache and it was 1am. I ran out of simethicone (baby gas medicine - that can be used for bunnies' gas problems) and rushed to this 24 hour CVS and YAY! They had it... a weird brand kind but still was simethicone! This place saved the day because all grocery stores close at 11pm in Diamond Bar. read more

I really hate this CVS for the lack of courteous staff. I only shop at CVS when I'm doing my couponing and ran into some clerks who don't seem to like their jobs. Tonight was the last straw when a clerk kept scanning one of my coupons and not wanting to process it, even though it was a CVS coupon!!!! He scanned it ten times (no joke) He kept saying it won't work.. I said you guys sent me the coupon, it's not expired and I purchased the exact item on the coupon!! After taking another five minutes reading the fine print and checking the item I was purchasing, he finally whipped out his keys and forced it.... I think he was hoping that I would just disregard it and pay for my purchases. But I would rather walk away from the entire purchase if you won't accept my coupon.... The ony reason I come here is because its close to home and its open 24 hours. But I will avoid this unless I have a legit need and don't mind dealing with the crappy attitude of some of the clerks. Just like another reviewer said, if you don't like your job, go work somewhere else. Oh and also watch out for some of the sketchy peeps who lurk around late at night in the parking lot. read more

Friendly and convenient opened 24 hrs. The workers were very friendly and helpful. I was able to find what I needed read more

I ordered prints through the CVS iPhone app. It was extremely easy to upload, and i was excited to pick up the prints all day. After a few hours, I called CVS to find out the status of my order. First of all, it took 5 minutes for someone to answer. The lady that picked up was extremely rude and impatient. I asked her if I could get the status of my order and to see when I could pick them up. She asked for my name, and I told her, and then she put me on hold without notice. After waiting a couple minutes, she told me that my order was not on the system. I asked her, does that it mean it didn't go through, because i have confirmation email and confirmation number. Instead of asking me for the numbers, she abruptly put me on hold again.... WTF! After another couple minutes, she told me I was not on the system. I asked her, does this mean it didn't go through at all, or should I try to reupload?? She just said, "it's not on our system." I had it. After being mostly on hold for this 10 minute "conversation," I asked her to cancel my order if/when it ever appears on their system. She said, OK.. Is there anything I can do. What a crazy person! So anyway, I will never get a chance to experience the inside of this store. If the people picking up the phone for simple inquires so rude and disrespectful, I do not want to give them any of my business in person. Instead, I will travel a couple more miles to the next CVS or photo print place. ZERO STARS! read more

My go to pharmacy around the area. Everything else about this CVS is pretty standard. Nothing that really stands out. 24 hours for both the store and the pharmacy. Sweet. The pharmacy and its workers are nice and hard working people. You drop off your prescription and they call your name. Simple system that works. Only drawback (I'm not counting this against CVS though) is that there are sometimes those people outside who ask you for money. Awkward. Do not make eye contact. read more

My FSA debit card got stolen and got a charged from this pharmacy store. Apparently they do not check people's ID before they swipe the debit card!!!! They don't even deserve a star, UGH. read more

The worst photo service on earth! Paid $15 to get wrong size photos and they asked me to cut'em myself!

After waiting for about 20 minutes on the phone for a prescription I really needed 2 cities over, I was told this pharmacy would have my prescription ready in an hour. I wait and drive over right. Right as I arrive they call me to let me know they are out of stock and that I could go to chino. I could have just spent the same amount of time driving to chino instead. such a waste of time for a pharmacy that doesn't check their own inventory. read more

There is nothing that beats a 24-hour joint. CVS is opened around the clock, which after having one near my house, makes me wonder why all pharmacies aren't 24 hour. People get sick all the time, and to have a reliable drug store opened in 3 in the morning is practically a God-send. The place is pretty big with ample parking shared with the Vons. Inside you'll find everything a typical drug store would have, and probably some more. Especially in the over-the-counter area, CVS also supplies their own store brand products RIGHT NEXT to the brand names and are often cheaper. So far, I've purchased only store brand CVS stuff to save money, and I'm fairly impressed that they work just as well as the brand names. This place has jackets....wheel chairs...crutches...makeup....food....beer.....ice cream. Seriously this is like walmart in it's beta stage. Prices aren't that cheap, but late at night, the prices aren't too expensive. If you're not in the witching hour, maybe buying chips at Vons or most other products will save you a few cents. Service feels a little under-manned and their self check out service shuts down after like 10:00pm. Nice chinese guy at the register who seems to be there for the graveyard shift every night. If anything yelp has done for you all, it's provided you the information of an awesome flippin' 24 hour CVS. read more

The Diamond Bar CVS Pharmacy has always been a pleasure to deal with. The last couple of days have been not very pleasant. Today (Tuesday 12-20-2022 about 12:45pm) is the worse customer service I have ever experienced. The woman at the desk where you go up to after waiting in line was very pleasant. My wife's prescription is already two days late due to not being in stock. She called earlier was told to come in after 12pm would be ready. The woman indicated for me to go the customer service desk to check on about the prescription being filled. Soon as I walked up to the window the Male Pharmacist had an attitude. (Note never seen him before New?) Told him my wife's information. He started saying they were all due Doctor had not called. Explained those are not the ones here for. Then his attitude went up another level. Was here for a pain management prescription. He just said not available. Tried asking if they would call when available, but he just shut me down. Frustrated just gave up dealing with him was leaving was a good 3 steps away he says very sarcastic "Have a Nice Day" and kind of laughed. read more

Molly was the sweetest employee, such a breath of fresh air meeting somebody like her! Great service!

First issue: Pharmacist refused to provide me medication because my doctor was located in Tustin, CA, yes, you heard that right. Second issue: Pharmacy has filled my prescription twice before at this location, no issues at all. Third issue: When I told the pharmacists my medication had been filled at this location previously, the pharmacist disclosed all pharmaceutical history I had with CVS. While she was correct in the fact I hadn't been logged in their system, she had disclosed my entire history to me, without asking for ANY identification before doing so. Yelp is my first stop before I file a HIPPA complaint for so easily disclosing my medical information, and then we will see about getting the medical board involved to kick some discipline into these glorified cashiers. read more

As I write this review I am standing in the long a$$ line cause there always a "couponer" holding up the line. I wish there was a self check-out that works read more

Pharmacist/ pharmacy tech, I do understand it's late (1:15a.m) but just a reminder you did choose to get in to the pharmacist/pharmacy tech profession and you also were aware of the possible hours by working at a 24 hour CVS. That being said, HE was rude to start off. Per him all CVS 24 hours close for one hour( that was not the reason for the low stars) Anyways, I was standing waiting for help for 4-5 minutes until he acknowledged me( not busy, I was the only one) and then said can I help you? I said yes and I'm here to drop off a prescription. he responded by saying (rudely )well the computers will shut down soon like in 5-10 minutes so you'll have to wait so come back tomorrow morning (again rudely) . An awkward pause like really did you just say that the computers might shut off in 5-10 mins !!? I mean I don't know how long it takes but if it takes long explain that. My first though mmm well can you try ??? He LITERALLY sighed and rolled his eyes and said come over here, )I don't think he even realized he did it, anyways he saw my paper and said yeah no I can't come back at 2:30 am. I'm not a person to complain but please explain to me the process and don't just say you can't. It's like me telling a customer at my office oh sorry my computers are shutting down in 5 or 10 minutes I can't help you with your registration! And remind you a in rude way! No explain and use customer service skills, I mean I would of understood if I was rude but I wasn't. Again just explain the process of why you can't help me so I'm helpless. I understand rules are rules and have no problem with that. We already don't feel good and then you still go and make it hard for us? A little compassion? I guess you had to go through it to understand how rude he was. Ex he could have said I'm sorry but our computers are about to shut down for an hours and to process your request usually takes about 15 mins so I wouldn't be able to finish your request however at 230 am they computers will be back up and I will be able to help you then . Again I apologize read more

This pharmacy is the worst and most rude pharmacy I have ever been too. They would be smart to get rid of Diana. Never coming here again and they made me so made I went somewhere else even though I was in dreadful need of my medication. So basically I got to suffer because diana at pharmacy read more

The best, and fastest pharmacy in town! That's all I can say :) :) :)

I don't yelp much but I am today. I will NEVER use a cvs pharmacy again. They are rude, unprofessional and unorganized. They have messed up my prescription twice now. They were not only rude to me but my drs office as well. I suggest people transfer there prescriptions to other places. I sure as hell am. Never again read more

This is my 1000th check-in! Plenty of parking at this location. Store is big! Easy to navigate. When the line was backed up, the cashier called for backup and the manager helped everyone until there was no one left. Definitely a good CVS experience! read more

I can't complain much, as it's a 24-hour pharmacy. When hubby, myself, or his family has been in a jam and needed something urgently, happy to be able to come here and grab things. So, 4 stars for at least being open all the time and being able to put in prescription medicine when we severely needed it. read more

I called & spoke to Harry (maybe Larry) he seemed in a rush. I asked if they carried a specific item, which they didn't (I assume), but he wouldn't give me a straight answer. He hung up on me when I asked him to clarify. read more

This place is the best hidden gem in the area!! Their variety in chocolates is phenomenal. If you ever need a quick trip to refill the alcohol at your party, this is your one stop shop!! Looking for a Father's Day gift? How bout try their gift card area with a huge selection of your favorite stores and restaurants! I never leave reviews, but I was just so moved with how excited I got shopping here ... I just had to give them 5 stars!! Keep up the good work CVS Diamond bar blvd!!! You are a true asset in this community :) read more

This pharmacy no matter what time of day or what day of week, there is always a wait. I once over heard someone in line behind me say, "I just left Costco and not sure which was worse." Get more help working there. read more

Fran, thank you for taking the time to help us with our photo prints! I really appreciate the exceptional customer service and patience. You could have easily disregarded our printing issue (heads cut off) like the other associate, but instead you stuck with us. In result, we were able to print/frame a collage for my aunt turning 98yrs old the same weekend. CVS definitely has our business the next time we are in Diamond Bar, CA... and in Chicago! Thank you! read more

Open 24/7 and super convenient! I've been here at 3am to buy orange juice, it's a safe neighborhood. Having a cvs open all the time is very convenient, as they carry mostly everything you may need from food to house supplies! read more

Kristi was great. She filled my prescription at 130am. She was super friendly and sweet!

When i came to this pharmacy i had been to the ER the night before. The ER doc and pac had written me a script to take w me when i left. When i got to this pharmacy, the counter assistant pointed out that my name was not on the script. Yikes! Luckily it wasnt one of the schedule 1 drugs that i have to take. And, the assistant was able to resolve the issue and i got my script filled. I greatly appreciate the extra effort because that particular med is extremely helpful for me. Big, big thanks. read more

Pharmacy so insensitive just mechanically doing their job! Do not know how to make judgement to help or expedite people who needs help and dying in pain! Very poor service and callous. There was no on in line and I understand they may have had some phone refills orders ahead of my but when I told them I just had dental surgery and the anesthesia is wearing off, I think they can make judgement to expedite me when there's no one else in line. Poor judgement and very insensitive. read more

seriously one person working at the pharmacy!! since i have been in line for mire than half an hour now i can only say this: the pharmacist seems nice enough but i dont know. cuz i'm still in line. read more

CVS Pharmacy - Drugstores Near Me - Diamond Bar, California

Asian pharmacist guy that does overnights was super unhelpful and rude.

Open 24 hours!! Yay!! I've only lived in the area not even a month and it's saved me a handful of times. The prices are higher than average but I got what I needed and the people working were very nice for it being so late. They stop selling alcohol at 2 am. It's a decent sized store and very brightly lit. There's a large parking lot. Only thing is I have to complain about the ramen and frozen pizza selection... I know that's not a specialty but that's what we are looking for when we come in the middle of the night in our penguin pajamas. Better junk food for our midnight snacking sessions please. Thank you!!! read more

I called in to check when a prescription would be ready that a doctor called in near 7pm. The person who answered said to wait an hour before coming down. My wife arrived there at 8:20pm. It is now 9:58pm and she just got out. It was a big mistake to go here. read more