CVS is a good Pharmacy and you can find a bunch of stuff that you need for birthdays and celebration like Thanksgiving, Christmas and Valentine's Day. Their selection on shampoos and beauty is huge, but the prices are a little bit higher than target or Walmart. The store is pretty clean and the clerks nice. read more

CVS Pharmacy - Drugstores Near Me - Diamond Bar, California

Just wanted to take a second to give a shout out to Oscar! I was looking for a specific vitamin and he went out of his way to look up some options for me. Thank you for the kindness, Oscar! :-) read more

I waited over an hr to receive a medication and then was told after the fact, that they did not have that particular medicine. I waited that long only to be told they did not have it was so INFURIATING considering how much pain I was in. Been a costumer for years so this was very disappointing read more

No wonder this place has pretty bad reviews when it comes to the pharmacy area. The staff is so clueless when it comes to patients prescriptions. The submitted my wife's medication twice so based on that the insurance company rejected because it was monthly dose and they kept on submitting it for multiple prescriptions. Waited over 45 mins and than had to contact my insurance company and they even said CVS messed up read more

Something needs to be done about this Pharmacy. I, like any other person on this planet, thinks "hey let me pop into cvs and pick up my meds that are ready" And instead I stand in a line behind 5-8 people while a single person works the pharmacy system for medication pick ups. I thought it was a fluke one time that I waited 30 minutes to pick up medication. So I kept going back. And it's doesn't matter the time of day. You would think there would be no line at like 9:30pm. But no. It's always a really really long line. 30-45 minutes of waiting for a medication that is already filled is ridiculous. 2 stars instead of 1, because I don't think it's the staffs fault. They are genuinely nice people and help you when you finally get to talk to them. It's just a management or something issue. There needs to be 2 workers receiving clients, not 1. Unfortunately, I now have to transfer my medication pick up to another location. Which really sucks because this location was most convenient for me. read more

I would like to say i get it going to your 30 minute lunch is one thing but being disrespectful and being unengaging with the customers and muttering words under your breath us seriously unprofessional. Do better read more

I use this location to pick up medication prescribed through my work injury. It's hit or miss on how many people are here to pick up medications. When it's busy it's busy and you can wait a long time. Other than getting medication I check out there liquor area to see if I can get any harder to find bourbon. I used to be able to get Eagle Rare, but have not had any luck in the last 2 years. read more

Bunch of very unhelpful and rude employees working here. Made me feel like I was a physical bother to them by asking simple questions for assistance. & checking out like I was annoying the cashier for not using the self service machine. I want to go back in and return all the things I bought but then I'd have to deal with these people again. And my return wouldn't affect them at all. Lol so instead, I'll advise you, don't come here if you're black and have a question. read more

Loved there pistachio nuts. Excellent service by pharmacist Mary Kort & assistance Kevin. Excellent Teamwork. And at the front desk register Tammy was so welcoming, friendly and helpful. Gotten a lot of sale items & great deals. Thank you CVS for your excellent employees & sales:) read more

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Super disappointed with the pharmacy today. I had my prescription sent to them from my doctor and when I arrived, I stood in line behind a gentleman waiting for his prescription. When he was called up, the pharmacist tech told me to go into the line closest to the aisle, but when I got there, someone was just walking up. Rather then let them know I was first since I was already in line, the tech allowed me to awkwardly be sidestepped while the person who came after me was helped. No biggie, I can wait. When my turn finally came, I was informed that it would take 15-20 min and advised to step to another window to confirm my insurance. Again, no problem. A pharmacist helped me get started on checking my insurance, but midway through, scurried away to do who knows what. Another pharm tech stepped in and finished it off. When 30 min pass, the pharm tech notices me still waiting and checks on my prescription only to tell me the insurance wasn't marked, so I had to wait an additional 10 min for them to fix it, and find the right medication that works under my insurance. Again, no biggie. I finally get my prescription after 50 min of waiting only to see that they're missing one of my medications. I go back to the original pharm tech, and he said it wasn't listed and to go back into another line to have them check for it. Another line and another 10 minutes later, another pharm tech got pulls up my prescription and says she doesn't see it on the list my doctor sent and informs me to call my doctor. She prints out the list and, low and behold, I see the medication she said wasn't on my list. I point it out to her, and she tells me she's "sorry she missed it" and to wait an additional 15-20 min. At this point, at least 6 other customers have come and gone. I'm in the middle of my work day and left for a quick "15-20 min wait" that ended up being almost 1.5 hours long. I had to push back 2 of my calls, and at the end of the day, couldn't afford to wait an additional 20 min for them to find my prescription. I just left and now will have to come back to have them pull me around and tell me to wait despite their multiple fuck up. Don't let the "fake" 5 star reviews fool you. It's probably employees leaving those. There's a reason there's an overwhelming amount of 1 star reviews at this place. read more

A very large CVS store and it is more than just a pharmacy. If you haven't been inside before, this place sells almost everything you will need. They have a large beauty section, food items, and what I usually go here is their seasonal section which changes during the season. They have Christmas items, Halloween, and just super cute items. Great for gift giving or getting a get well card and some small items. Overall if you are needing a few Christmas presents for co-workers I usually start here first because the packaging and different branded items are pretty good and a great deal! Also, this one has a large parking lot! The service is also really friendly! read more

For years this store has ( I believe) suffered from deficiencies related to management and leadership. The employees are generally good to occasionally great but I suspect leadership could be affective at gaining some consistency. Employees want to do well. There is and should be an expectation that leaders do their jobs. The store is generally filthy and doesn't appear to be maintained and the message that sends to your customers is that you don't care. You can't argue with that, can you? I don't use the pharmacy so I don't have any comments on that area. Management- and I mean top management- has an obligation to do their jobs. It's not happening in this store. I wouldn't blame the local managers who do have some of the responsibility to lead, but where is anyone with real authority. Do they visit the store and lead the team? I don't see it and that means they don't care or complacency is the norm. At the very least, clean this pigsty and train the team. They're good people. They just need support from higher up levels. It would be nice to visit the Diamond Bar CVS and come away with a good impression. There's a store nearby on Valley Blvd. It's clean. So it can be done. Everyone benefits. read more

I'm almost afraid to say something positive. Seems like everything's closing we lost Kmart Continental burgers excetera excetera. But it is Handy Dandy little place. It's been here for years. Always seem to be stocked with all the items you could possibly need. It's fun to catch some of the deals seasonal items. As these holidays come and go. I pray that CVS will stay here and we won't lose it. Happy New Year 2020 to all yelpers read more

How do you just delete a prescription from someone's profile?? I have an RX sent last month, that i never filled because i wasn't due yet. i attempted to transfer all my prescriptions to other pharmacy. and magically my prescription was deleted with no trace of it on their end after it sat on my profile for a month. and i could see it on the CVS app. and magically poof. gone. And magically a prescription that had 11 refills on it, magically disappeared and has zero?? i don't trust this pharmacy read more

I just want to start off by saying that I'm very Thankful for the lady that helped me out. Yaya is what her nave yeah said and she was so helpful and kind. Talk about excellent customer service . Thank you for your hard work!!!! read more

CVS Pharmacy - No line and the ladies here have excellent customer service. - Drugstores Near Me - Diamond Bar, California

This CVS has become incompetent. 90+% of the time, you start by waiting in line (no problem), get up to the counter, the order that I verified over the phone in advance is not filled correctly, then I am told you'll have to wait, again! . My scripts are auto refill. I refill the same scripts once a month; have for years! Each month CVS sends me a text stating my scripts are ready. I call in advance to confirm the order is accurate. I explain that there is always a problem. They blame their computer system. I then go to the store to pick them up. I hand them a list of all 10 meds! Yet, they still get it wrong. They have 8 or 9 ready, but not the correct 10. Or, they have a total of "10" meds ready, but 1 or 2 of those meds I don't take anymore, but are stuck in their computer! Then 1 or 2 of the meds that I actually do take are not there. Then they tell me "sorry" you'll have to step aside while we get the correct refill! Each time I ask what is the point calling in advance if you are going to mess the order up anyway? read more

Poor customer service almost every time I go- the last time I was there I patiently waited at the register- there were three people working behind the counter and two of them could clearly see me- I'm not asking for much but not even a sign of acknowledgement or letting me know I would be attended to once they finished what they were doing- the only time I got help was when I one individual who didn't see me came out to give someone else their prescription read more

Thank You Cherry for being such an Amazing Morale Boosting Chief at this Location! I walked in yesterday and was greeted by her Beautiful and Happy Smile with Strong Eye Contact, which instantly put Me at ease to relax and have fun exploring their Jewelry Selection ;0) Cherry works with a fabulous Rhythm of Highly Efficient Urgency yet Mindfully Welcoming and Calm Hospitality! She followed up on my Experience while ringing me up and even noticed that one of the Earrings I bought was missing a backing and went out of her way to quickly fetch me a Substitute. I really appreciate Cherry's Stylishly Charming Polish and Poise and how She sets such High Respectable Standard as a Brand Ambassador of the CVS Guardian Experience. Thank you Cherry for being You!! read more

They make you walk all the way back of the store to see the sign at the restrooms (see pics) saying to go get someone at the front of the store to unlock the restroom. Think of all the seniors who have mobility issues and see this sign. CVS Manager- please fix this! read more

CVS Pharmacy - They make you walk all the way to the back of the store just so you could see this sign. CVS Manager- please think! - Drugstores Near Me - Diamond Bar, California

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the pharmacy technician here is a joke, came in Saturday night March 9th 2024 around 8-9pm and the asain guy w/ glasses doesn't know what he's doing, and acts sassy like he doesn't want to be helping. He then proceeds to nod off like he's on something. Why be a pharmacy technician? There's McDonalds across the street :) Also, this cvs is one of the most disgusting establishments ever. It always has that dirty smell to it. No thanks! read more

Came here for a Covid vaccine. It was a bit hectic, but the staff remained friendly and patient with everyone. I appreciate it!!!

Always a long wait at the pharmacy. Service isn't the best everyone looks upset to work there and they don't care how long they make you wait. read more

Came in to get a passport photo. There's only one worker behind the register, a long line, and nobody working the Photo Booth. We asked about getting the photo taken and were told that we needed to wait for the whole line to pass for assistance. When we finally get to the register, the cashier told us that we need to go stand in the Photo Booth line and proceeded to say "I didn't know you were going to get back in line." We were never informed that we needed to go to a separate area for the photos even though she clearly saw us remain standing in the line. Directions as to how we should get the photo taken and where we should go to pick it up afterwards were unclear. Overall the whole vibe of the situation wasn't positive and it felt as if the cashier did not want to be there at all. read more

There was a time I went in there and I was supposed to go visit my daughter who is USNS and that day was the day that I was going to get to see her. I was trying to hairsprays and a very rude lady came up to me and told me I needed to buy them. Wow no "testers" out? I didn't come into the store for a long time after that until the other night and then I was greeted by the most nicest ladies working the register in the store they helped me get my medical supplies they helped me smile and kept the conversation going over a candy that we both shared a liking for and it was all together a pleasant visit during this terrible virus time. Thank you ladies for making me believe in you again. read more

CVS with lots of parking and fully stocked. I always come here when in town and have always had a good experience.

Regret moving my rx here. May move them AGAIN to the target cvs. This one I called they had the nerve to have a busy signal ..ridiculous!! Walmart Pharmacy is looking a whole lot better right now read more

Service is just "really bad". Please go somewhere else to shop. You must present driver licences to get any refunded which caused by their own mistake. What I really didn't like was the attitude of this particular cashier. He was unbelievably rude. Terrible experience, never want to go back! 1. This guy never asked the customer card or number. And he charged the full price. (He claimed laker that he did ) 2. I walked to the shelf and showed him the discount but still denying until I pin point it out. 3. I must give him my driver's license number otherwise he is not going to give me any refund. The manager came fixed the whole issue later. But I can't believe their poor customer service. read more

Hate this place I'm stuck waiting in line like everyone else but noo the pharmacists are making this crybaby steroided up cry baby 50yr old after dropping off his stuff they let him go right in front of the other line like we all don't have our own problems to deal with the lady's here are so rude to everyone else hate this place read more

Awesome! I made a Covid booster appointment for 6:30. I got here at 6:20. Checked in per text. The. Saw the pharmacist at drop off. 6:31 shot done and now waiting 15 min. Go to cvs for your shot. Well ran!! Great system. read more

Larry went OUT OF HIS WAY TO HELP MY MOM AND I. My 86-yr-old mother has an electric recliner. The remote control went out. After trying EVERYTHING to get a replacement as soon as possible, he let us borrow the remote from their sample chair. We were able to get one the next day. Right now, it's the only way my mom can sleep, comfortably. I don't know WHAT WE WOULD'VE DONE WITHOUT LARRY'S KINDNESS !!! THANK YOU, LARRY !!!!!!!! read more

Oh my gosh. Just had the best experience at this CVS. The store workers went beyond the call of duty and helped me every step of the way. I will definitely be back to this cvs. read more

Horrible customer service!!!! Even manager is a Dick! My first visit here, I return 2 items and I remembered I purchased them at Full Price. I wasn't sure if they went on sale since then but I didn't bother to check before going up to the Register b/c I didn't want to look suspect! The girl at the Photo Center assisted me and she said it was currently "buy one get one half off", so I said ok sure whatever. The manager comes up, and older dude, he looks at me and accepts the return. after I get about $15 back on a Money Card. I walk towards skin care and cosmetic aisles in search of a few lipsticks and cleanser. I noticed the same Items I just returned were REGULAR PRICED. So after shopping I wait in line, the girl that helped me the first time around was on the phone, so I just stood in line, and there was a lady at the reg to the left near the entrance, she turns around to look at me, so I look back at her, (I only looked at her cause she was looking at me) I was NOT expecting her to help me..as she was helping the other lady, she turns to look at me again and so what do I do? I LOOK BACK AT HER. So she proceeds to put her finger up and tells me "I AM CLOSED"... and turns back.. So im like oook wtf. Cool? So after helping her "LAST" customer she turns to look at me again and with an attitude says "Okay come here, one more customer" while moving her pointer finger for me to come towards her.. So she (GLORIA) throws my stuff down in the bag with an attitude, and I am just staring in awe at how possibly rude a person in CUSTOMER SERVICE could be... She was an older lady so she must have been having HOT flashes or something.. Moments later, a young man stands next to me and I tell him she's closed.. she looks up at him and says in a sweet voice.."No Danny I can help you, Danny come here, I can help you" She tells me he comes everyday. Which makes me believe she's biased!!! She is super sweet to the regulars but to new faces she's a bitch!! so standing next to Danny was an Indian woman with lots of cereal boxes, and here Gloria goes..in a bitter ass tone " UH I'M CLOSED" I grab my things and proceed to the next register since that woman at the Photo center was still on the phone. I asked one of the girls with the blotchy forearm tattoos, why I received a discounted price for the items I had just returned when they weren't currently on sale. She says ...well they were on sale last week. I said ..well I didn't buy them last week, so you should be giving them to me at regular price She says.. "We have to give it to u at the lowest price" I decided to leave because I knew if the manager was a dick and acted that way, then no wonder why the staff are also ignorant assholes. I gave an extra star cause the aisles were nice and clean. although the layout was quite confusing.. wall aisles were cosmetics than it skipped to skin care, than cosmetics again. I won't be back, which i'm sure will make them very happy! read more

CVS Pharmacy - Drugstores Near Me - Diamond Bar, California

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The bathrooms are locked - even for customers. Are you kidding me. We will switch to Walmart Pharmacies.

If only I could give zero stars. Every pharmacist I have encountered at all CVS's are idiots. They must recruit from the bottom of the barrel. Today they lied to me and said they were filling my prescription. After waiting 20 minutes they said it wasn't in stock. This was after my regular CVS had already called to confirm it was in stock. I drove 20 miles away to get it. When I brought that up they remembered they did have it in stock then made me wait longer to figure out how to fill it. They lie, they are rude, and they don't want to help the customers. My doctors office told me to stay far away from CVS. Doctor, you are right. I will never return. To the pharmacists - you are horrible excuses for human beings. Ellen Berlin please stay away from. She is the devil. read more

I had my digerati Covid shot here and went smoothly. My concern is they new we entered in state database. I went someplace else for second shot and they had to enter. Wonder why? read more

I went there on Christmas morning, I'm very thankful and appreciative they opened on Christmas Day. My nose bled badly that morning, probably because of a bad cold I had, and I blew my nose harder than usual. I read on the internet that a nasal spray could temporarily stop the bleeding, but I thought I should probably check with the Pharmacist to see whether she could recommend any other remedies. Waited and finally met up with her. She seems cold and distant, not surprise it was a chilly morning and I presume no one really want to work on Christmas day if they could help it. She just said nasal spray is only good for congestion not for nose bleeding and she's not able to help, she then left without even looking at me. Letting me stand there looking like a helpless idiot! What a Merry Christmas and wonderful New Year I have! read more

Took 4 hours to get my dad's medication. Tech didn't tell me that one medicine was out of stock so when I FINALLY was able to pick up the meds it was missing and the rude pharmacist gave me back the prescription. It was midnight! I was so upset because at that point I couldn't take it anywhere else to get filled. Worst experience ever. Everyone else there was mad too. read more

Called pharmacy cause my child was at local ER. Trying to expedite medications so that he wouldn't be in pain any longer than needed. Was on hold forever just to verify if they received order via fax. Pharmacist hard to understand, had to repeat myself. Wasn't at all helpful, needless to say not going to visit this location. Sad cause this is one of the few 24 hour pharmacies. Sucks when a person is in pain, needs medication quickly and then to top it off you gotta deal with less than emphatic people. read more

I have been coming to this pharmacy since I was 4. Despite the fact I no longer live in the area, I deliberately make an effort to get my prescriptions filled here because of the great service I usually have. Today, I had one of the worst customer service experiences I have ever encountered! Many of the staff had an attitude, were horrendously rude, and there was even an argument between the staff that occurred while I was waiting for my prescription. When I spoke to the manager, he showed little concern for what happened. I am very upset as to what has happened to this pharmacy! It is so sad that sick patients who are terminally ill, people in pain and discomfort, and even exhausted people who are down with the cold or flu have to go through the horrible experience here in order to get the medication they need! Please be more considerate of the position you are in working in a pharmacy. If you don't have the patience to work with people, then perhaps you should reconsider where you're at read more

I remember being deadly sick with the flu and wondering where would be open so that I could get some OTC medicine. Everywhere I searched was closed except for CVS. When I got there and asked where the medicine was, the staff directly walked me and explained which medicine was for what. I was truly touched that they cared for their customers to that extent. Since then, I have always been coming here whether it be for medicine, candy or any snacks that I am craving. I am always thankful to be treated like a valuable customer to them. read more