I was very pleased with my visit to this particular CVS. The store was clean and the shelves were organized. What really stood out was the gentleman who rang me up (Kent). He was a sweetheart and was very pleasant. He helped me with my digital coupons so I got some discounts on my Hello Kitty treasures. He definitely made my day! I felt like a very appreciated customer! read more

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Meh. It's super annoying that they have so much locked up here. Deodorant, on top of some heartburn medicine. I might get it if it's expensive alcohol, but surely theft can't be that big of a problem in Delmar. I was standing in the deodorant aisle for a long time and no one came over even though I pressed the Assistance button. Eventually I got help and made it out of here, but it would've been a whole lot easier just to go to Ralph's or Von's, where they trust that people are not going to steal anti-perspirant! And also their Extra Bucks coupons don't seem to work for the same visit but only for a future visit. read more

Stopping here today reminded me why I don't like shopping at CVS anymore. When we first moved to Del Mar, this was our pharmacy ... 25 years ago ... and it was nice. Today, I felt uncomfortable here. Fluorescent lighting was almost third world, as was the restroom. Carpet tiles need cleaning. Many items had no prices displayed. read more

I work in heathcare and have a lot of compassion and patience for everyone working in this (and other service) industries. It's been rough since COVID. I also appreciate the challenge of working in corporate healthcare. That being said, the customer service when a costumer approaches with understanding while also trying to collaborate on troubleshooting should be a win-win situation. Especially when the costumer also knows the ins and out of the internal/external restrictions and hurdles. There were a few miscommunication missteps at this pharmacy, again I was understanding but also sharing what steps has already been taken so we could figure out what needed to be done next. Marisa identified herself as the pharmacist as well as the manager and was very disappointingly increasingly rude and disrespectful as my conversation continued. I informed her I appreciated the challenges but at this point it became about her tone, lack of willingness to communicate effectively and poor customer service. I attempted to share my frustration and refocus on next steps and she continued to cut me off and escalate her voice and tone. I understand it's a beast of an industry. But on my worst day as a medical social worker working with patients and families at the end of life I will always put the customer/ family first. Even if I have a challenging situation I will always remember patients and families also under stress and as a professional it is my job to remain courteous and solution focused. I do not tolerate abusive and disrespectful behavior from patients and families so I fully support needing to set boundaries and be sure you're also being treated with respect. In this case this was not something I brought up aggressively or rudely, I was sharing the discrepancy in communication that occurred 3x re: the same issue and was gravely disappointed in how this was handled by the way she spoke to me. We are all under a lot of stress. Kindness and compassion go a long way, especially when someone is meeting you with that grace as well. I'm hoping this is a learning opportunity and teaching moment. UPDATE: Less than 24 hours later I received a call from the manager at the Villa La Jolla branch. She calmly and thoughtfully listened to my concerns re: communication and actively helped explore options and troubleshoot what was needed next and we came up with a solution within 15 minutes on tnt phone. She absolutely saved the day and I felt listened too, heard, and understood. I received my medical a few hours later and for a CONSIDERABLY lower price. I appreciate the problem solving and collaborate approaches at the Viila la Jolla! read more

Don't use the photo printing. They don't maintain the photo printers and the color comes out hideous. Even their example photos on the wall have a weird, sickly look to them. I tried them last year and while the color was off, it was okay for what I needed, but this year they offered me ten free prints and I'm so glad it was free. read more

Came here after my prescription was called in from my doctors office. I gave the person at the front desk my ID/medical card. His reply was "it hasn't been processed, you'll have to wait 20min". I sat in their waiting area and the lady next to me approached me and said she'd been waiting over 20 min and was concerned. Said they hadn't called out any names the whole time she'd been there. I told her to go up and ask. I had to do the same thing and flag down a pharmacist. She eventually told me my order had been ready. Customer service is terrible here. The lady in the waiting area said it's always like this. Very disappointing. read more

The worst. I called the pharmacy 7-8 times hoping to get to speak to someone but I could not get pass the automated message to leave a voicemail. After leaving a voicemail, I still have not receive a phone call. This is bad customer service and what if it was an emergency. read more

Well. I guess these guys just keep aiming low. How low can they go?!?! Each time I go I just dread it. No paper in the coupon printer (check!). No employee at the front registers (check!), ridiculously low inventory of items that should be in stock (check!), uninformed and unhelpful Pharmacy staff (check check and check!). It is truly the most poorly run business you could imagine. read more

Horrible service, communication, overall experience. I think this location is going out of business because they have not had my prescription the last several times I have needed them nor have they been helpful in communicating that or finding another location for me to get them. I've had to have prescriptions expire without even realizing it, because they were so slow to fill them. They are not restocking common prescriptions. I've had to call a dozen times to get even the simplest task taken care of .Time to find a new pharmacy! read more

Even with 12 staff members behind the pharmacy counters, the line is still insanely long. I'm sure everyone is working very hard but cvs should hire more pharmacists And techs to meet the demand. I waited 20 mins just to get to the front of the line for pick up and they said they haven't filled my prescription when it was sent 20 mins ago. The tech said he can "expedite" the order and i can get it filled in 20 mins or so so just hang tight." This store is dirty and disorganized. Besides the staff behind the pharmacy counter, no one else is around to help. You can see the neglect...just look at the excessive mold on the fridge. There's no store manager? read more

On 08.14.2025, I went to CVS for refills on my medication. Standing in a long line waiting for service when the pharmacist asked the gentleman right behind me what help he needed. The attendent came back and I proceeded to provide my scripts to him and the attendent mentioned they do not have this medicine in stock and if they get in, they will call me and if not, go somewhere else. This is the third time that I experienced poor service. Changed pharmacies. read more

I used to like going here for good promotional deals and my favorite wine at less cost than most local grocery stores. Not going anymore because I'm tired of being harassed by the same cashier about why I don't sign up for their ExtraCare+. I get it... you get an incentive when people sign up. How many times do I have to say "no thank you?" read more

Horrible refill service, least intelligent "virtual assistant" ever experienced, impossible to contact (haven't tried messenger doves), extra busy post-Rite Aid closures... avoid IF possible. read more

I wanted to get a passport photo. I also got digital photo for upload. The passport site rejected the photo since it was fuzzy.

Don't try buying any product under lock and key; you'll NEVER get a customer support person to assist. I spent over 30 minutes today waiting to purchase one small item, and no one ever responded to the call button. After two trips up to the clerk at the front desk, he basically said, "Too bad--I can't leave the cash wrap." What has this world come to? This is why I will never shop at a CVS ever again. The WORST customer service ever! read more

Amazing pharmacist! We needing a refill transferred asap from a pharmacy that was not being responsive. The pharmacist contacted the other place over and over again and finally got it for us. Amazing service! read more

They have good service and a lot of great products. It's conveniently located in the mall and there is a lot of parking. Vons and restaurants are next to it. read more

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I've lived in the immediate area (my jr high and high school bus stop was across the street) from this store for 4 decades. I've shopped in the store literally countless times. Kent is the rudest, condescending, and disrespectful customer service reps I've had to deal with in a long while. Not the first time he's been this way, just the first time I writing about it. Today he orders an elderly woman at the register, paying for her items, to get her cart closer to her because her purse was open (again, she was paying). I was right next to her and she looked a bit startled. I said that she seemed pretty capable of handling her own affairs and he said, "I've been working here 30 years and I'll handle my customers the way I want". It is a quote. He went on to tell me to lighten up and "play". Play? Yes, he tried to (back peddling) tell me he was just playing around and I should just play back. I explained that I also don't like being told what to do and he took I upon himself to call the manager to the front. The manager arrived and he said I wanted to complain. I explained that Kent called him not me. Kent then said that I obviously needed the manager. I took my stuff to the back pharmacy register, paid and left. He's unbelievable- how is he serving customers?! read more

frustrating pharmacy and service - cannot contact them by phone or sign onto the website -

Received the worst service here. There was an item on promotion so they signed me up for their program to get the promo price and then didn't honor the price. They said someone must have moved the item, but then I showed them that all of the items under that brand were signed as a promo. read more

No one picks up the phone don't even bother to call them. Worse CVS pharmacy ever Scheduled a vaccine appointment online around 11AM and was canceled after an hour saying I didn't show up to my appointment but my appointment is not until 4 PM Trying to call and a hotline told me to call the store after 30 minutes back-and-forth finally got the store number to go through but no one answer the phone. read more

We visited yesterday after lunch at Bushfire Kitchen . Friend needed sunglass case holder and I wanted to buy a bottle of water . There's easy parking in the private lot they share with other neighbors. The interior is sad . It looks like they're going thru a possible re model . This location wasn't well stocked of much . A woman strangely came up to me ask if I needed help. I said we were looking for a case for eye glasses and she said there wasn't any. I asked if they were remodeling and she blankly said yes . Then the strangest silent stare off happened where I said oh, thanks and she said nothing back . Friend stood there wondering wtf was happening as it was surreal yet comical . She somehow remembered another section that might carry the case so we walked to the pharmacy. Another set of people were there looking for same item which was fun . Alas, no case was available so oh well. I wanted to get a bottle of water but the prices were high and the inventory was low . Also found it odd that the fridge had sign saying 'check for expiration date'. Hopefully they get rid of expired items so customers don't accidentally buy expired product . Their price scanner was also broken and not working . Line was also so long to check out . So we didn't stick around . We'd revisit after the remodel and see if this location improves . read more

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Kayla is not the nicest person- she is impatient and and a bit rude . For the most part this pharmacy is ok. Neither good nor bad. But today I had Kayla help me. Unfriendly and just telling everyone to go into the other long line! However when I go to the front of the other line the woman thay helped me was kind. Kayla needs to remember to be kind and patient . Not rude ! read more

This is not the fault of the employees because they are all very nice. I guess they can't afford to hire more people? It's not like they are a national chain right? Standing in a long line to be told to use the self check out? But, get this, an employee had to help me! Why can't I just go to the register and have the cashier help me instead of me acting like I work there, but needing help anyway? Ugh. read more

Abdullah and The Manager, Dr. Le, along with a very friendly staff make for excellent pharmacy visits. Abdullah and Dr. Le clearly lead this team in a positive direction. Dealing with cvs in general can be quite challenging at times, so for these two to shine so brightly, really says something. I hope that their strong efforts are recognized. Sincerely, Richard Meeker Wallace Director of Golf The Lodge at Torrey Pines read more

The two people helping me with photos told me different things and one of the poster collages I ordered was not printing for a long time.

I did not have a very positive experience at this CVS. When I walked up to the counter and explain my situation, the employee begin by to explain my situation the employee looked at me like I was dumb. I mentioned to her how the other pharmacy that I called told me that they accidentally filled a prescription of mine and said I picked it up when I never picked it up I told them this at the counter and she spent 5 to 8 minutes trying to figure it out and then when she figured it out, she told me that she can't help me anymore because they close in one minute. She then went over to grab her supervisor or whatever and they said they couldn't help me either because they were closed. I asked if they could just help me this one time because all I need is a hydro Cortizone cream and it's super easy and they made a mistake, except nope, she said we can't help you were closed. I felt like both of their responses really gave away how much they care about their customers and their health concerns. This is a shame that CVS hires workers like this. read more

This pharmacy is completely inept. I spent 30 minutes on hold and nobody answered so I had to go in for them to tell me my prescription is on back order. When I informed them I was on hold for 30 minutes, Emily (Pharmacy Tech) just said "Yeah we're understaffed," without an apology. No exaggeration - there are five employees there plus the pharmacist. She said they could fill it in 15 minutes. I asked if they could just fill it now since I had been on hold and it would have been ready had they picked up their phone. She said no because the pharmacist was giving vaccines. Only reason I'm staying here is because it's super close to me. If I had my choice I would definitely not give this CVS my business. Emily and all the other pharm techs need an attitude adjustment and customer service training. read more

Make your hours accurate on apple maps, drove here at 11:30 because on Apple Maps it said they are open until midnight, come to my surprise that they are open till 11:00 read more

Staff members are rude here and the parking lot is terrible. Passport photos block the ATM and lottery, surely there is a better place to take photos? Always long lines here and a bit of chaos when checking out. Avoid this location read more

One star is even generous. The staff is rude and not helpful. I spent several hours trying to make some canvas photos and submitted my order online and when I came to The store they couldn't find my order and then they said 20 minutes later that they couldn't help me because the machine was broken. When I came to ask if they were ready the lady started to talk to me and as I was answering her question she moved onto the next person to help them without even listening and then was very rude and cut me off every time I tried to ask a question. read more

I am a prescriber. I was trying to contact this CVS regarding a prescription for a patient of mine and was on hold for 15 minutes. Someone then picked up the phone and immediately hung up on me. I tried calling back, and the voicemail message said the pharmacy was closed. That was infuriating! I don't mind being on hold for long periods of time. I understand the pharmacy can get very busy, but I find it so disrespectful for someone to just hang up on me without so much as a hello. I do not trust this pharmacy to accurately fill my patient's prescriptions if CVS cannot answer the phones and participate in BASIC COMMUNICATION WITH PRESCRIBERS. read more

Conversation had with cashier named Sarah about 20 minutes ago, although I'm not sure if the other cashier who gave me her name was telling the truth. Me: You probably know my number off by heart now because of how many times we've done this transaction (with friendly smile) Sarah: Silence Me: Its okay you can smile Sarah: Silence with sour face Me: I thought people were friendly here Sarah: You really shouldn't tell a woman to smile, it's sexist Me: Really? Wow Me: You must be alt-left then, I bet you do the marches and everything. Sarah: (Calls other cashier) Please finish checking this guy out, I'm about to go off on him. He's being sexist. Other Cashier: Helps me out. Management please check the camera footage and you'll see every word here being spoken and more importantly the sheer impatience and this sour faced cashiers attitude. Mind blown read more

You should fire the front cashier pretty sure his name is Paul horrible service and doesn't understand what he is doing waited for 10 minutes as he was helping no one and stared at me as I said I was ready to pay and he still didn't help me, he is rude and makes customers Waite way longer than necessary also starts helping people in the self checkout when everyone already knows how to do that themselves!! read more

I have been on hold waiting for the pharmacy to pick up for 32 minutes. Its mid day. No one should have to wait this long to speak to a pharmacist. read more

I have been going to this pharmacy for about a month. Fantastic service every time I'm in there. People stop what they are doing and help with a smile. Way different than the pharmacy across the road that is understaffed and aways not thrilled to be there. read more

Not sure if these guys are understaffed or if the store is just managed poorly but can't get through to the pharmacy after being on hold for 30 minutes, I think they forgot that I was on hold. Also the carpet in the store smells like a Chuck E Cheese that just went out of business, very musty/mildewy. read more

the guy Kent who works here is wayy out of line. He is very judgmental and will give you a lecture if he doesn't like your purchases. The last thing you want from someone who works at a convenience store. If you buy unhealthy snacks, over the counter meds, or any alcohol do not go to this CVS. What a weirdo. read more

Every time I'm here the pharmacy line is longer and longer. After just moving here it stinks I need to switch from CVS to a new company. Way too much time spent waiting. No bueno. Updating my review, my husband is there right now my prescription was supposed to be ready at 3 PM per my app and I called at 3:45 they said it still wasn't ready I said that was fine it would be in a couple hours and as of 8 PM it's still wasn't ready. A woman in line literally said I've waited an hour and a half I went shopping you said it would be ready in 15 minutes and you suck. So apparently I need to say that CVS you suck and no Bueno. They literally have two pharmacists there during the day for a reason because they cannot keep up. I don't even think a third pharmacist is the answer they just can't handle the volume there with their size. Well a problem I don't want to have to figure out. It sucks that I'm moving my prescriptions out of this location ASAP. Maybe they do need a third person at night to catch them up? Just saying. read more

This store's pharmacy is always understaffed! The computer system repeatedly has had my insurance information in the wrong order, so that I have to wait for someone to rectify their mistake so I'm not charged the ridiculous wrong prices. Today that happened TWICE in one visit! 38 minutes waiting for pickup -then the correction -and then the pickup!!! OMG! The only positive was that a staffer, Jeremy, was polite, professional and did his best to work through their system. Jeremy, you kept me from screaming!!!! read more