I love me some Walgreens especially when they're open 24 hours!! Nobody else is open 24 hours…read moreanymore except for the Walgreens on Hwy 6 just past FM 529... The employees are outstanding!! Thank you for always being there when I am in need of whatever!! Lol

On January 20th, 2022 I went to the Walgreens pharmacy (Store #: 9946) at 14127 Cypress Rosehill…read moreRd, Cypress, Tx. 77429 for my COVID-19 Pfizer-BioNTech booster shot. My appointment was at 5:30 PM and I arrived at approximately 5:33 PM. There was a line of 4 people so I went to the empty consultation window to check-in for my booster shot. I was greeted by a young Latina woman who said her name was Kim with, "What!" Obviously, I was shocked to be greeted in such a rude way but tried not to take it personally. I told Kim that I was there for a booster shot. She then said, "you need to book online, we don't take walk-ins", then tried to walk away. I then told her that I had an appointment at 5:30 to which she replied, "then you need to go to the back of the line." Again, I did not take this personally and went to the back of the line where I waited for approximately 20 minutes to be served. While waiting, I noticed that Kim seemed to be in a visibly horrible mood. I was in the line waiting for a while and paid attention to her helping customers at the drive-through. She seemed to be rude and extremely combative with every customer that she helped. I began to think, "how can this person be working with pharmaceuticals or at a pharmacy in general?" Still, I didn't have the time or care to concern myself with complaining about how she treated me or the other customers that I saw her deal with. I just chalked it up to her having an extremely bad day. Once I got to the counter, I was served by a Mr. Long. I gave him my appointment information as well as proof of my previous COVID-19 vaccinations. He then began to ask a lot of questions trying to gather information about me (My email, phone number, address, date of birth, general practitioner, occupation, where I work, etc). I work for a high-profile company that battles companies that use and steal people's personal information for profit, so I never feel comfortable giving out any of my information. Even the information noted above and below the body of this letter. Going further, I know from previous COVID-19 vaccinations that Mr. Long did not need a majority of the information that he asked for. Because of this, I declined to give any of the information that he asked for. Mr. Long calmly and respectfully moved forward with trying to make my appointment for me. He then asked for my ID. Unfortunately, I only had my passport on me so I allowed him to see it. After holding on to my passport for approximately 5 minutes, I asked if he was done with it as I have lost and/or misplaced IDs this way several times. Hence the reason I did not have my driver's license on this particular day. By this point, I had completely forgotten about Kim. Like an angry dog, Kim aggressively came at me raising her voice at me yelling, "what is your problem!? He's not finished with your passport! You will get it back when he's finished! You need to stop causing trouble and let him do his job! This is what you get for declining to give us your information!" Obviously, I was shocked to be getting talked down to like a child when I am 47 years old by a woman 'seemingly' half my age. I calmly told Kim, "look, I am talking to this gentleman. Do you mind?" Kim got even more aggressive with me and said, "I don't care who you're dealing with! I'm talking to you anyway! So what!" At this point, Mike came from the back and yelled, "calm down!" at me to which I replied, "I'm not the one being aggressive. I can't believe either one of you are talking to me the way you are." By this point, I was shaking with anger and confusion from my Aspergers syndrome condition. I started to get dizzy from all of the aggressiveness coming at me. I'm a good and decent human being yet it seems that people always judge me or make assumptions about me due to my appearance, skin color, and slight awkwardness due to my condition. Luckily, Mr. Long was finished with my passport and gave it back to me. He also gave me a document to fill out so I sat down to do so. I was so dizzy and confused at this point that I started to get uncomfortable. I started thinking, "why would I get a vaccine here? these people are going to try and inject me with something that will kill me." At that point, I walked to the counter and told Mr. Chris Do that I had decided not to get the booster at Walgreens after waiting for over a month. I asked to make sure that all of my information was deleted and Mr. Do appropriately crossed out my booster confirmation for that day. I then left the store after being in there for approximately 50 minutes. As of Saturday, January 22nd I started to feel very ill. By Sunday, January 23rd I tested positive for COVID-19 for the first time. I've never been this ill before and I'm very scared for my life. My family thinks I should go to the hospital considering I'm so ill and I think I will. It really sucks that this could have 'possibly' been avoided with better customer service from Kim and Mike. I have no ......

I normally don't shop at Walgreens but my mother in law needed something that the grocery store…read moredoes not sell. I did notice that Walgreens has gotten a little expensive. I decided to look at something I needed too. $5.29 for double sided tape. That's crazy. The store had a lot of Christmas items. I will only be returning to Walgreens when I have to pick up something for someone else. They are too expensive for me.

Although the pharmacy staff is hard working and friendly, I'm giving one star because the pharmacy…read moreis so frequently out of the prescriptions I need. They're common medications, so I don't know what the problem is. I'm frequently told "we have to get the medications from the warehouse". I've never had this happen at any other pharmacy over the years. The other thing is that sometimes the staff tells me a prescription is ready for pickup, but when I go by to pick it up, they'll tell me it's not ready. I'm giving Walgreens one more month, and after that, if things don't improve, I'm moving my prescriptions elsewhere.

Why is CVS so expensive. I had to buy this special soap for my up coming surgery. I was told to buy…read morethe smallest bottle possible because I only needed it for 2 showers. The smallest the had was $15.00. Walmart has it for less than $6.00 for the same size! But of course Walmart was out of it. That's why I ended up at CVS. I looked around for a quick second after getting the soap and came to this conclusion--CVS does not really have anything special to invite people to shop there. I was the only person inside the whole store. I'm not surprised by this at this at all. I am giving 1 star for being clean and organized; 1 star for having was I needed. And taking 3 stars away because of the price; over 2 times higher than Walmart.

I hate the pharmacy. I have never waited so long in a line of 3 to pick up medication. It's…read moreabsolutely ridiculous!

Zero stars. Rude manager! Pharmacist was very nice though…read moreand helpful. Would rather go to another cvs further

Was in to see FNP for viral infection. I was seen immediately and had a very thorough exam…read more My only complaint was that the tech eho took my nasal swab was very fast and I did not feel she got a good sample. My test was negative but believe it was a false negative because of a poor sample.

I've been coming to this Walgreens for years as this is a very convenient location. The Indian guy…read morecashier is so kind and always very cheerful. My issue is with the pharmacy though. I went in for scheduled flu shots (keyword scheduled,) at 6:30 & 6:45pm for my kids. I checked in at 6:33pm & there was a rather long line in front of & behind me. I had to fill out paperwork which was essentially the same questions I answered online and that was kinda annoying. We sat there until almost 7pm before the pharmacy tech even looked in our direction. Finally I got up and as soon as I did the pharmacist came up and greeted us. The pharmacist was ultimately very nice and the flu shots only took 2 minutes but that wait was a little ridiculous. I'll keep shopping here but I don't highly recommend the pharmacy.

Lovely staff, I never do reviews but I had to for these folks! I just had the best customer service…read morefrom Mrs. KeKe and Mr Kevin both were extremely helpful, friendly, knowledgeable, patient and kind! They are true gems and such a rarity in todays world! I truly appreciate Mrs KeKe's dedication to helping her customers and determination! She's a keeper, and deserves a huge raise and praise for her positive attitude and unmatched ability to make her customers feel like they matter! Her beautiful energy and enthusiasm is infectious! Thank you for renewing my fate in human kind! May you continue to shine bright!

What a shitty location. Pharmacy is an absolutely the worst place to pick up meds. When people…read moreleave on their lunch to go pick up meds, these bastards are closed until 2 pm. The manager is an ass as well.

This CVS is inside Target on Hwy 6 & FM 529. I had a prescription and called 3 other pharmacies…read morebefore finding that this one finally has it in stock. The gentleman that answered the phone was soft spoken and extremely helpful. He looked for the prescription, informed they had it in stock, and said he could try to get it ready before closing at 7pm. When I came to pick up and gave my name, he recognized right away. I think his name was Kevin and he's the pharmacist. He rang up the prescription with the GoodRx coupon and it saved me $300! Thanks so much, Kevin!

Never used them before. I prefer HEB off 290. The lady who…read morehelped me was not rude but not friendly either. She seemed tired. The price of medicine was higher than Good RX said it would be plus I was using a discount card only good at Walmart. (My insurance does not cover it) I asked why it was higher even with the discount card and the lady just kept telling me the the price and said I don't know. She could not even tell me how much the discount card was good for. I did not get it filled there; I went back to HEB pharmacy and they helped me get the right discount card and saved over $150!!! Now that's customer serves. ----- I have asked them questions before about OTC medicine and they seem knowledgeable about the products. Maybe I will just use them for OTC medicine.

They have to be one of the nicest and most efficient Pharmacies I've used in awhile. I am new to…read morethe area, so they did all the work behind the scenes and transferred all my Rx over. Just picked up my Rxs and they were quick, super helpful, and hand me some goodies to welcome me to the area. 10/10* if I could give that many

I often try to make it to go to Beane her professionalism and customer service is always top notch…read more Thank you Beane I always walk away with a smile

I placed an online pickup order scheduled for 10:00 AM at the Kroger Towne Lake location in…read moreCypress, TX. I arrived on time, but the order was not ready. The area manager, Xavier, confirmed that it had not been prepared and stated he did not know when it would be ready. I waited more than 45 minutes without receiving a timeline or update. I contacted Kroger Customer Service while at the store. They attempted to contact the location and experienced the same lack of response and assistance. I was forced to cancel my order and place it at another store. I request that this incident be reviewed and that corrective action be taken.

I went to this pharmacy on a Yelp recommendation, after I called them and found that my compounded…read morescript was less expensive than my sole-provider at home. The pharmacist was very helpful.

I loved this pharmacy. I was traveling from the Hill Country and going way north of Houston. As…read morewe approached Houston, I searched Yelp for "Compounding Pharmacy" and this one came up. I called them and explained that I couldn't wait too long, and the staff was extremely accommodating. I was so impressed, that I will refill my prescription there by mail. The service charge is but $7.00 and it will come to my home. Service at its finest, it was almost like an old fashioned mom & pop store because of their caring attitude.

My previous review was deleted so rewriting. Since moving to…read morethis area, I've visited this Walgreens and had no issues. However, recently the pharmacist (young white male) was unprofessional and inconsiderate of continuity of care. I recently received medical care at the near by hospital, Memorial Herman ER and the doctor submitted by medication prescriptions to Walgreens for pick up the next day. The next morning I called check the status of medication and the automated serviced mentioned that my medication was being "worked on" and I would receive a call once it's ready for pick up. Later in the day, I contacted Walgreens to check the status of my medication and was told no medication was pending. I spoke to a staff member and explained my situation. I was told to return back to the hospital to ensure to prescriptions were sent. I returned to the hospital and spoke with the charge nurse who confirmed my prescriptions were sent the night before. I went to Walgreens and informed the pharmacy of what occurred and provided the Charge nurse contact information to follow up. Needless to say this was a frustrating process as I had to play the middle "man" with providers to get my medication. Despite the Charge nurse confirming the prescription, the Pharmacist was adamant that he needed the doctor to resend the prescription. I contacted the hospital and was told the doctor would return for shift until 9pm. The Charge nurse was apologetic and expressed frustration with the pharmacist handling of my situation. Prior to the Pharmacy closing, I continued to call to follow up on whether the doctor resent medications. I spoke with the Pharmacist and he stated, I'll fill the prescription but if you're not here before we close, I won't be here". Again, I had been on stand by awaiting to pick up my prescription and live 3 mins away. His statement was unnecessary, unprofessional, & inconsiderate. This was disappointing and overall reflect the importance of not expecting others including health professionals to care about you. You are your biggest and only advocate.

If you have time to sit in the drive though line for 45 minutes (on average) every single time…read moreregardless of the time of day, or if you have time to sit inside the pharmacy for the same amount of time, this pharmacy is for you! Pharmacy staff appear to be miserable and hate their jobs, never a smile or friendly demeanor. Save yourself time and frustration and go anywhere but this location. Horrible.